Customer Service

Eric Dyer

** ******** *** ********, ** ***** 720-***-**** ******@*****.***

Objective

To obtain a position as Help Desk Support within Msys Inc in order to utilize my knowledge and skills to provide excellent service and technical support.

Work Experience

Independent/Freelance Work Lochbuie, CO

Self-Employed 01/97-present

● Build and upgrade personal computers (PCs) including customizing them for efficient use.

● Troubleshooting errors and slow performance issues on personal computers

● Assemble and maintain wired and wireless local area networks (LAN).

● Configure and maintain internet servers running Linux/BSD.

● Manage private email systems on open source solutions.

● Provide network administration and server modifications for a chat network.

● Host internet name services using BIND.

Joe Kelsey Insurance Agency Inc. Arvada, CO

Office Associate 03/00-02/18

● Provided professional advice regarding coverage and policy types as well as timely resolution of customer concerns resulting in increased customer satisfaction.

● Performed setup and maintenance of web and email forwarding systems for the agency.

● Completed sales of auto, home, and business insurance as well as banking products.

● Supported customers with a variety of insurance and banking products including auto, home, and business.

● Served as the front line in troubleshooting technical problems in order to allow the office to run more smoothly and efficiently.

● Set up a remote connection for the agency in order for the agent to manage the office from a new location.

Education

Vatterott College Independence, MO

Diploma- Computer Programming and Systems Analysis 03/98-10/99

Licenses, Skills, and Other Proficiencies

● Maintained a State of Colorado Resident Producer Insurance License from June 2000 to present.

● Notary Public, State of Colorado, since December 2001

● Proficient in Microsoft Windows and Microsoft Office.

● Experienced with RHEL/CentOS Linux, Fedora Linux, Apache HTTPD, Nginx, and Exim MTA.

● Familiar with Ubuntu Linux, VMWare, Oracle Virtualbox, OpenBSD, Dovecot, and MySQL/MariaDB.

● CompTIA Security+ certified

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