Customer Service Medical
Resume:
STEPHANIE M BUSTILLOS
MIDLAND, TX 79706
*************.**@*****.***
Summary of Qualifications
Background in working with a rehabilitation facility, medical billing, customer service, receiving/stocking, etc. I am well organized; detail oriented and works well with others. Preferred position would be one of long term commitment.
Work History
LDI, MIDLAND, Texas
DISPATCHER Jul 01, 2017 - Jan 24, 2018
Customer service multi-tasking answer calls and emails daily for pick up orders or to
Process the orders for the truckers to go out on delivery. Make sure to schedule
Arrival times, make sure the driver has clear directions to the rig. Check with the
Warehouse see if we have the products on inventory. Verify the rigs and location etc.
Write up orders as they come in also close tickets for us to bill.
Convergys, JACKSONVILLE, Texas
Customer Service Rep Jul 04, 2015 - Mar 11, 2016
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
BLUE CROSS BLUE SHIELD INSURANCE COMPANY.
process claims for providers explain the paid and allowed amounts etc.
AA mobility, FLINT, Texas
Receptionist Feb 01, 2015 - Jun 05, 2015
In-depth knowledge of medical and dental terminology
Understanding of confidentiality laws and regulations
Proficient in MS Office, medical data programs, and spreadsheets
Understanding of insurance policies and coverage
Great mathematics skills needed to perform basic transactions
Capable of multitasking and remaining organized in all aspects of work
Friendly and personable nature with patients, visitors, and all medical staff Schedule and confirm patient
appointments
Check-in patients, collecting all personal, medical, and insurance information necessary
Input all patient information into computer database and file confidentially
Provide secretarial services such as copying, faxing, filing, sorting mail, etc.
Track inventory of office and medical supplies, and place orders when necessary
Receive deliveries and put away all supplies in appropriate places
Answered phone calls to answer questions, transfer calls, or take messages
Called or emailed to confirm patient appointments
Processed statements, insurance paperwork, and payments and recorded in patient file
Updated patient records and ensured confidentiality
also billing Medicaid and insurances
Walmart, MIDLAND, Texas
DSD receiving Feb 11, 2014 - Mar 01, 2015
Competencies Required: The DSD Receiver must possess the following competencies: A person with maturity and willingness to confront vendors with errors, policy violations or excessive inventory is needed for this position. A person with a good work record and a desire for promotion. Ability to reach, bend, stoop and lift to 60 lbs. as needed. Ability to read, write and perform basic math. Ability to complete necessary paperwork. Ability to analyze situations, identify problems, implement solutions and handle conflict. Ability to communicate with vendors, associates and customers. Ability to use the In-Store Computer, scan system and RF Telxon. Ability to meet production standards established by bloom. Can perform multiple tasks.
Allegiance Specialty Hospital, MIDLAND, Texas
MHT Jul 28, 2009 - Dec 14, 2013
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Authorize drug refills and provide prescription information to pharmacies.
Clean and sterilize instruments and dispose of contaminated supplies.
Prepare and administer medications as directed by a physician.
Show patients to examination rooms and prepare them for the physician.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as
giving injections or removing sutures.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
BCA, MIDLAND, Texas
MEDICAL HEALTH TECH Jan 12, 2008 - Jan 25, 2012
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Authorize drug refills and provide prescription information to pharmacies.
Clean and sterilize instruments and dispose of contaminated supplies.
Prepare and administer medications as directed by a physician.
Show patients to examination rooms and prepare them for the physician.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as
giving injections or removing sutures.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Education
Midland College, Midland, Texas
1-year college, technical or vocational school
Mira Loma Academy, Loma Linda, California
High School Diploma/GED
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