Customer Service Representative

CURRICULUM VITAE

PERSONAL DETAILS

NAME : SHARON MAINA

NATIONALITY : KENYAN

GENDER : FEMALE

MARITAL STATUS : SINGLE

E-MAIL ADRESS : **********@*****.***

PHONE NUMBER : +971*********

VISA STATUS : Employment

LANGUAGE : Fluent in both spoken and written English

CURENTLY WORKING AT PAPPAROTI AS A CASHIER

CAREER OBJECTIVE/MISSION: Gain the position of customer service in leading company where I can develop different skills and improve my interpersonal communication and leadership qualities, my multi tasking ability and quick learning skills will help getting familiar with the job culture quite easily. To obtain a position in a supportive environment where I can help the organization grow in value, utilizing my experience capability and ability. Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.

Work Experience/Background

Customer Service Attendant cum cashier at Meraas LLC Company from 2ndJan 2016 to 3rd JUNE 2017

Key accomplishment

Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Supplied customers with written responses and information and followed up on customer communication also,dedicated and committed towards work and ready to give the extra hours to complete the given task

Showing them that you are doing everything possible to accommodate them (i.e. instead of saying ‘no’ to a request, say something like ‘Let me see what I can do’).

Being willing to go the extra mile to please them, even is this means having to swallow you pride.

Learn about a company’s product or services quickly.

Make a customer’s experience as enjoyable as possible

Having a professional manner when talking to them by being polite and helpful at all times and always greeting them in a warm and friendly manner when you meet them (this can have an amazing impact on the way a conversation goal

Take ownership of your customer’s needs, and always see problems through until they are fully resolved moreover make a customer’s experience as enjoyable as possible. Understanding the customer's point of view

WORKED AT SAFARICOM COMPANY AS A CUSTOMER AGENT FROM 2015-2016

Key accomplishment

Advice customers on purchase and provide excellent customer service.Develop reputation for prompt,efficient service with high level of accuracyMaintain thorough knowledge of store merchandise

Calculate total payment receive during a time period and sales

Compile and maintain non-monetary reports and records

Developed constructive working relationships with others

Make customers feel valued, welcomed and accepted.

Treat each customer as if he or she was the most important person on the planet.

Understand the mindset of a customer, being patient with demanding customers.

Relay information in a concise and clear manner.

Remain calm, courteous and respectful at all times (even when customers are angry and argumentative).

Quickly understand and interpret customers' needs and wants .research and investigate issues that concern a customer.

Responding quickly to their requests also being attentive to their needs hence listening carefully to what they have to say.

Win over customers.

COMPUTER KNOWLEDGE:

Microsoft Excel

Microsoft Word

Microsoft Power point

Use of the Internet and browsing plus web technology

ELDORET UNIVERSITY 2013-2015

Completed 3-years modules of customer service. Topics included how to:

EDUCATIONAL QUALIFICATIONS:

Customer service and ability to work and adjust in a new team, work relatively well under pressure and dedicate to work. Team player with great communication skills, time management and Interpersonal skills. Having a professional manner when talking to them by being polite and helpful at all times and always greeting them in a warm and friendly manner when you meet them (this can have an amazing impact on the way a conversation goal

INTERESTS AND HOBBIE

Meeting new people/socializing.

Watching movies

Travelling

REFEREES PROVIDED UPON REQUEST

Contact this candidate