Madina Gbotoe

**** **** **** **

Antioch, CA ****1

ac5dsn@r.postjobfree.com

SUMMARY OF SKILLS

Cloud management

Technical communication

Data gathering

Project leadership

Information retrieval

Troubleshooting

Software installation

Phone / online support

Visio

Android system

MS Outlook

Contingency planning

Word Document

Data analysis

Excel Document

EMPLOYMENT HISTORY

UCSF Benioff Children’s Hospital (Oakland, CA)

Feb 2014 – Present

Office Administrator

Accommodate clinic demand through proper daily staffing of the administrative team.

Build and modify clinicians’ schedule templates to ensure accurate scheduling of clinical visits.

Guaranteed yearly visit goal of 9100 visits by accurately matching schedules to demand and by ensuring efficient insurance billing processes were developed and followed.

Assisted in the implementation of new work protocols by designing and leading department audits for the hospital and clinic.

Ward Clerk

Secured lab tests, MRI, and surgery results by preparing patients accordingly prior to visits.

Ensured all patient bed sites included necessary documentation readily available for health providers.

Secured patient-to-nurse and nurse-to-doctor communication lines by screening incoming phone calls.

Secured optimal and safe patient care by ensuring all medical and nursing staff worked efficiently and in compliance with hospital policies and procedures, in addition to the Department of Health and Human Services HIPAA guidelines.

SuperInterns, (Seattle, WA)

Nov 2017 – Present

Remote HR Data Analyst

Create audit files and optimize databases to ensure company policy compliance.

Streamlined record keeping processes and designed effective tools to improve hiring process.

Successfully reduced time and effort required to effectively onboard new interns.

Achieved significant data storage cost savings through collaboration with the Information Technology team to implement alternative solutions.

Lone Star Delivery, LLC (Oakland, CA)

Jan 2014 – Nov 2016

Desktop Support Volunteer

Support business operations through maintenance of software drivers, applications, and network access.

Developed Continuity of Operations and Disaster Recovery plans and documentation.

Provided network and desktop support through troubleshooting and extensive OS support.

College Track of Oakland (Oakland, CA)

Sep 2011 – Dec 2014

Math and Science Tutor

Provided individual tutoring to an estimated 100 high school students to improve ACT and SAT scores.

EDUCATION

M.S. in Information Technology,

Emphasis on Health Informatics

Southern New Hampshire University (Manchester, NH)

Dec 2017

3.93 GPA

B.S. In Microbiology,

Emphasis on Health Informatics

University of California, Berkeley (Berkeley, Ca)

Dec 2003

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