Human Resources, Customer Service, business development

JIBIRIN-YARO, YUSUF UCHE

*, **** *, ***** ******** Gardens, Alabeko, Ajah, Lagos.

Email:***********@*****.*** Mobile: 081******** DoB: 12 July, 1993 CAREER OBJECTIVE:

Seeking a Human Resources role in a dynamic organization where my skills, knowledge and attitude in Human Resources Management, Customer Service and Business Development can be well utilized. I also seek to be part of a world class organization with a passion for excellence and innovations, creating values and opportunities using the best practices.

KEY COMPETENCIES

•Proficiency with Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Outlook), Oracle Primavera Project Management P6 •Excellent and Articulate Communication Skills •Excellent Administrative and Organizational skills • Networking Skills •Reliable and Dependable Team Player •Versatile and Creative Problem Solving Skill •Multitasker

WORK EXPERIENCE:

American International Insurance Company 2017 - Present

Plot 2, Oba Akran Avenue, Ikeja, Lagos

DESIGNATION: Client Service Executive

Responsibilities:

oTo find and introduce clients to the organization.

oTo assist customers in filing claims as well as making and receiving payments.

oTo provide detailed explanation about terms, clauses and conditions of policies to clients.

oTo deal with client issues, investigating and finding answers, providing assistance or directing them to appropriate parties.

oTo utilize latest training support standards and procedures to provide high level of customer service.

Key Achievement: Known for introducing a number of clients to the organization.

CNSS Call Centre (MTN Nigeria Limited) 2015- 2016

Maritime House, Apapa, Lagos

DESIGNATION: Customer Care Agent

Responsibilities:

oAnswer the inbound calls and assist customers in their inquiries or questions.

oProvide individualized customer service of high-standard professional level to each and every customer.

oUpdate the existing database with any modifications or changes and the present status of the customers or prospective customers.

oHandle the customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.

Key Achievement: Known for resolving customers’ complaints/problems between 40-60% Average Resolution Time.

EDUCATION/QUALIFICATIONS

CALEB UNIVERSITY, IMOTA, LAGOS 2010-2014

B.Sc. Business Administration (Human Resources Management),

(Second Class Lower Division).

ST GREGORY’S COLLEGE, IKOYI, LAGOS 2003-2009

Senior Secondary School Certificate.

GENESIS NURSERY & PRIMARY SCHOOL 1998-2003

Primary School Leaving Certificate.

PROFESSIONAL CERTIFICATIONS

oNigerian Institute of Management, Graduate Member

oChartered Institute of Personnel Management

UNPUBLISHED RESEARCH WORK:

oJibrin-Yaro, Y. 2014. The Effect of Apprenticeship on the Manpower of an Organization. Unpublished B.Sc. thesis.

REFERENCES:

Available upon request.

Contact this candidate