Customer Service Manager

Sheena Cloutier

**** ****** **** *****

Las Vegas, NV 89106

702-***-****

**************@*****.***

OBJECTIVE

I am currently seeking a position that will allow me to utilize the great people and problem-solving skills I possess to increase revenue and customer retention. I love working hands on with clients and my goal is always to provide the best service possible. EXPERIENCE

Credit Card Management Services, Las Vegas, NV - Office Manager, Remote Supervisor, Certified Credit/ Housing Counselor

04/2014 - PRESENT

RESPONSIBILITIES:

Credit counseling, creating budget analysis, financial education classes,, answering phones, creating certificates through DOJ, appointment setting processing payments, transferring calls, mailing certificate to loan officers/ attorneys, Reverse Mortgage Counseling, ordering supplies, submitting office payroll, scheduling, approving PTO’s, employee reviews, interviewing/ hiring, supervising staff remotely

L as Vegas Expo, L as Vegas, NV - Assistant Account Manager 05/2012- 03/14

RESPONSIBILITIES:

Accounting/billing, account management, data entry, tradeshow contracting, event planning, client retention, proposal creation, procuring/creating floor plans for show management, submitting floor plan to fire marshal for approval, freight and material management TeamCo ( Mirage, Bellagio, Aria Expo), Las Vegas, NV - Customer Service Manager 05/2012- 01/2014

RESPONSIBILITIES

Accounting/ billing, customer services, convention services, event planning, reserving items for exhibitors, scheduling, procuring floor plans for electrical and A/V, organizing documents for filing and records, email correspondence with exhibitors/ facility departments MetroPCS, Las Vegas, NV - Sales Associate/ Customer Service 11/2011- 05/2012

RESPONSIBILITIES

Handset sales/ activations, plan/esn changes, payments, customer service, stocking, inventory, open/close, bank deposits, opening/ closing

As Seen on TV, Las Vegas, NV - Sales Associate/ Cashier 12/2009- 05/2012

RESPONSIBILITIES

Sales, cashier, customer service, stocking, inventory, open/close, phone orders, customer complaints, returns, products demos

EDUCATION

CLARK COUNTY SCHOOL DISTRICT GED 2003

MARINELLO'S SCHOOL OF BEAUTY COSMETOLOGY 02/2010- 07/2010 JAMES ALBERTS SCHOOL COSMETOLOGY 10/2010- 04/2011

ADDITIONAL INFORMATION

- BILINGUAL: ENGLISH, SPANISH ( Read, write and speak both)

- Certified financial counselor

- Creating budgets

- Extensive experience within the tradeshow industry ( account management, billing, dispatching, show floor management, working in different facilities, working with other trade show groups, providing technical on-site management support, etc)

- Ability to work in high stress/ high energy situations

- Over fourteen years combined customer service experience

- E xperience with WORD/ EXCEL/ POWERPOINT/ADOBE EDITING

- Able to type 52 WPM

- Completely open and flexible schedule with no limitations ...overtime is not an issue

- Willing to negotiate salary/ pay

REFERENCES

Natika Spaulding Office Manager ( CCMS) 702-***-**** Nick Cordaro Vice President (LAS VEGAS EXPO) 702-***-**** Deanna Lowell Owner/ CEO (TEAMCO) 702-***-****

Aftab Hermani Owner/ Manager ( METROPCS) 702-***-****

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