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Customer Service Sap

Location:
Toronto, ON, Canada
Posted:
May 07, 2018

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Resume:

Leonardo da Fonseca Barbosa

ac5dof@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/leonardo-f-barbosa

Toronto, ON, Canada

+1-437-***-****

Skype ID: lf_barbosa1http://docs.google.com/Doc?docid=0AV4v9NU1IDhVZGRtOTQzN2dfOTBqcTNjM201aA&hl=pt_BR

TECHNICAL SKILLS

●11 years of experience in assessment, design, development and customization of SAP ABAP solutions in the areas of HCM, SD, MM, FICO, PS/IM, QM, PM, etc.

●3 years of experience in team management;

●Implementation of SAP ERP and customizations;

●SAP GRC NFe 10.0 (Brazilian Electronic Invoicing) implementation and customization;

●Integration of NFS-e (Electronic Invoicing for Services) with Brazilian Municipality systems such as Rio de Janeiro, São Paulo, Brasilia and Belo Horizonte;

●Adobe PDF-Based print forms with Adobe LifeCycle Designer (8.0) and interactive forms

●Expertise in production support troubleshooting, tracking technical Issues, creating and monitoring batch jobs, debugging and testing, ABAP workbench tools,

●Experience in the follow industries: retail, oil & gas, telecommunications, TV and entertainment, manufactory, aerospace and electricity generation and distribution.

●Experience in ABAP HCM development, in integration technologies (such as ABAP Proxy, File, IDOC, RFC, Mail), performance tuning, Adobe Interactive Forms, SD analysis, configuration and customization, ABAP Object Oriented programming;

●Good experience in Smartforms and Sapscript;

●Exposure to Webdynpro maintenances and SAP S/4 HANA development;

●Exposure to Java SE, MySQL and iReports;

EXPERIENCE

May 2013 – December 2017

Company: Tech Mahindra, Rio de Janeiro

Occupation: SAP ABAP Consultant

Description:

Client: Eletrobras (Brazilian electricity company)

Position: SAP ABAP Consultant and ABAP Leader (interim)

Main Activities:

Production support and troubleshooting;

SAP HCM standards programs debug, analysis and enhance;

Developed new HCM payroll’s functions and maintained the existent customizations;

Enhanced standard HCM programs for new benefits plans;

Developed interface with the new supplier of meal voucher and food stamps;

Enhanced and customized Infotypes;

Maintained time management functions;

Custom programs debug, analysis and enhance or fix;

Maintenance of Webdynpro portal and Adobe LifeCycle Design PDF form for travel refund;

Design and implementation programs for data migration for ProERP Project (intercompany ERP integration);

Writing technical documentation for new developments or maintenances;

Daily interaction with functional team and key users;

Client: Embraer

Project MES VSU (integration with new suppliers for E2 jets)

Main Activities:

Material master data and production order interfaces customizations (IDOCs MATMAS and E1AFKOL);

Alteration of QM01 (Quality Notifications) existing customization;

Developed interface to return shop order messages to MES system, to send PN Parent and alternate material information to MES system and to eliminate production orders (RFC interface);

Changed screen layout of Rework Order Interface custom program;

Writing technical documentation;

Client: Globosat (Brazilian Media and TV group)

Project: SIGA (SAP S/4 HANA ERP and CRM implementation)

Position: ABAP Leader and project manager (interim)

Main Activities:

Elaborate developments scale and time budget;

Write technical documentations;

ABAP team management (delegate activities, review codes and technical specifications, ask developers’ questions);

Daily meetings with software factory for developments reports and discuss developments schedule, eport to program manager of our schedule, attention points and delays and integration with SAP functional team and key users;

Requirement gathering for new developments;

Debugging and analysis standard codes to provide solutions for client’s issues;

Developed interfaces using ABAP Proxy to export cost center structure to IBMS and Hyperion systems, to send supplier information to CRM Dynamics System and send supplier information to IBMS system;

Activated and coded customer exit for billing (EXIT_SAPLV60B_002);

Enhanced FB02 and F110 to able SAP read barcode of taxes and utilities bills;

Developed interface with TV+ system for account receivable integration;

Developed ALV report to show payments received for advertisements shown;

Implemented and customized BAdI CL_PRINT_DANFE for Brazilian Invoice (NFe) and BAdI CL_MNFS for municipality service invoice (NFSe) and a program to print Brazilian Invoice Form;

Enhanced XD01/XD02 (customers master data) to include a interface, using ABAP Proxy, to export customer data to TV+ System;

Enhanced XD01/XD02/XK01/XK02 (customers and vendors master data) to validate taxpayer id and check credit background and to autofill address information via ZIP Code;

Designed and built an Adobe Interactive Form based material registration system, using e-mail to receive the form, process to retrieve material information and create new material or change existent materials (using BAPI_MATERIAL_SAVEDATA) and a Adobe LifeCycle Design PDF form for advance and refund of travel expenses;

Customized Mastersaf (SAP add on) tax and accounting books;

Client: Lojas Americanas S/A (Brazilian Retail chain)

Main Activities:

Production support and troubleshooting;

Interfaces (file and IDOC) and job monitoring;

Developed and maintained custom programs, enhancements and exits for SD and MM modules;

MM and SD standards programs debug, analysis and enhance;

Custom programs debug, analysis and enhance or fix;

Maintained BW existing programs;

Code review and adequacy for ECC 6 EhP7 upgrade;

Client: L’Oreal

Project Caxias I (SAP Integration with DHL system for new distribution center)

Main Activities:

Developed file and IDOC interfaces between SAP and DHL system;

Write Technical Documentation;

Daily integration with functional team.

Project Retail (Integration between SAP and Bematech POS System for Kiehl’s stores)

Main Activities:

Material master data interface customization (IDOC MATMAS);

Vendor master data interface customization (IDOC DEBMAS);

Purchase order interface customization (IDOC ORDERS);

Purchase order response interface customization (IDOC ORDRSP);

Developed report (ALV) for monitoring sales and material consumption;

Daily integration with functional team.

Write Technical Documentation;

January 2013 - May 2013

Company: Firsteam Consulting, Rio de Janeiro

Occupation: SAP ABAP Consultant

Description:

Client: S.C. Johnson & Son

Project: SAP GRC NFe Implementation

Main activities:

Applied over 150 OSS notes for Nota Fiscal Eletronica (Brazilian invoice) implementation with automatic and manual steps;

Development of Smartform for inbound, outbound and intercompany Nota Fiscal Eletronica (Brazilian Invoice);

BADIs implementations for data convert and format in order to generate XML for Brazilian Revenue Service for inbound, outbound and intercompany scenarios;

Debugging and analysis standard codes;

Write Technical Documentation;

June 2011 – January 2013

Company: Enterprise Business Solutions, Rio de Janeiro

Occupation: SAP ABAP Consultant

Description:

Client: Profarma (Brazilian Medicine Distributor)

Main Activities:

Production support and troubleshooting;

FICO, MM and SD standards programs debug, analysis and enhance;

Custom programs debug, analysis and enhance or fix;

Interfaces (file and IDOC) and job monitoring;

Nota Fiscal Eletronica (Brazilian invoice) support, troubleshooting, maintenance and improvements;

Existing programs support, troubleshooting, maintenance and improvements;

ECC6 EhP6 upgrade support and code adequacy;

Support and maintenance of SAP file-based interfaces with legacy sales system (COBOL based systems);

Development of ALV reports, module pools and customizations (exits, screen exits and field exits) for MM, SD and FICO;

December 2010 - June 2011

Company: Capgemini, Rio de Janeiro

Occupation: Senior Consultant

Description:

Client: Embratel (Brazilian Phone Company – Belongs to Telmex Group)

Project: ECC 6 EhP4 Upgrade

Main Activities:

Code review and adequacy for ECC6 EhP4;

OSS notes search and implementation;

Debugging, analysis and enhance standard codes;

Development of new customizations (field exits, screen exits, exits and enhancements) for FI-TV, MM, SD and PS/IM;

March 2007 - December 2010

Company: Sonda IT, Rio de Janeiro

Description:

Position: SD Consultant for Foreign Trading

Client: Petrobras (Brazilian Oil Company)

Main activities:

Customer service;

Requirement gathering for new developments;

Manage integration between SAP and custom programs for foreign trade;

Write functional and technical documentations;

SISCOMEX (Brazilian Customs Foreign Trade System) interface maintenance and improvement (Visual Basic 6.0 developments);

Support the ABAP software factory team;

Position: SAP ABAP Software Factory Leader

Main Clients:

Shell, Rexam, Anadarko, FMC, Elektro, Ficap, Cosan, Gas Natural Fenosa, Petrobras

Main Activities:

Customer service;

ABAP Software factory management (delegate activities, review codes and technical specifications, ask developers’ questions, integration between customer’s functional team and software factory’s team, daily interaction with functional teams and key users, SLA control);

Debugging and analysis standard codes to provide solutions for customer’s issues;

Developments, support and maintenance of any ABAP routines (ALV reports, simple reports, module pools, exits, functions, RFC interfaces, SAPSCRITPs, SMARTFORMs, BAdIs);

Write technical documents;

Position: SAP ABAP Consultant

Client: Mat Cilindros (Brazilian NGV Cylinders factory)

Main Activities:

Reimplementation and adequacy of QM Module (exits and custom programs);

Interaction with key user to gathering requirements for developments;

Design and development of a program to issue NGV Cylinders quality certificates;

Client: Rexam

Main Activities:

Developments, support and maintenance of any ABAP routine for MM, SD and FI (reports, module pools, exits, functions, SAPSCRITPs, SMARTFORMs, BADIs);

Write technical documentation;

Client: Petrobras (Brazilian Oil Company)

Main Activities:

Developed a HR Sapsctript form for training evaluation;

Developed an Invoice Sapscript form for Petrobras offshore subsidiaries;

Adequacy of ABAP programs (module pools, reports, functions, exits, etc.) for ECC6 upgrade;

Developments, support and maintenance of ABAP programs for MM, SD and FI (reports, module pools, exits, functions, SAPSCRITPs, SMARTFORMs, BAdIs, etc.);

Write technical documentation;

EDUCATION

College

UNESA – Universidade Estacio de Sa – Rio de Janeiro

Bachelor of Technology in Systems Analysis

ADDITIONAL EDUCATION

Extension Course

Institution: SONDA IT- Rio de Janeiro

SAP ABAP

SAP Netweaver XI

SAP ABAP OO

SAP Sales and Delivery Module with Brazil Location

Institution: Curso em Vídeo – Brazil

Java Basics

Java Object Oriented Programing

MySQL



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