Customer Service Administrative Assistant

April O’Mara *** NW **th Street Homestead, FL ****0 305-***-**** home 786-***-**** cell E-Mail: ******@*****.***

Qualifications: 20+ years in customer service, office management and food service. Current and licensed State of Florida Notary Public. Hold an Associate’s Degree in Medical Transcription.

OBJECTIVE: A Contract and or Full Time Position with Reasonable Pay and Applicable Benefits.

WORK HISTORY

January 1999 - Present

Telcom Systems, Ltd.

ADMINISTRATIVE ASSISTANT TO OWNER/ OFFICE MANAGER:

Invoice customers using Quickbooks. Follow-up with accounts receivables to include collections and maintain individual accounts for cellular, government agencies and owners personal accounts.

Maintain ACH deposits and credit the appropriate accounts. Make cash and check deposits.

Write leases for antenna/building space for several Communications Tower Sites throughout the Florida Keys and execute leases for new clients, renewal leases for clients, draw up Amendments on an as needed basis by reading CD Engineering Drawings for government entities and cellular companies. Calculate and file monthly/quarterly/annually sales tax, communications Tax (Dade and Monroe County), 940, 941, Payroll unemployment tax, State unemployment tax returns using E-File through the State website and Quickbooks. Prepare P&L, Balance Sheets and Trial Balances on a monthly basis for review. Make corrections as needed. Work with the CPA at the years end to help prepare the Income Taxes for the Company and Owner. Owner also has personal rental property which I write the leases and make collection of rent. Keep track of expenses which are kept as well to work with the CPA at the year’s end. Accounts payable through Quickbooks which includes vendors, Partner Distribution, purchase orders upon arrival and the owners hand written checks for his personal accounts. Make sure that no vendors are overdue and all accounts are paid in a timely manner along with the owner’s personal expenses. Review and maintain appropriate general ledger accounts. Make Journal Entries to balance end of year Partner Distributions and appropriate multisite entries per CPA’s request. Payroll through Quickbooks. Maintain attendance, schedule hours and vacation time for employees. Write/type/Scan correspondence letters, memos, fax, e-mails and send in the appropriate fashion. Monitor e-mails for incoming mail. Distribute to the appropriate departments. Respond to customers in a timely manner when renewing leases or correspondences involving an account if there is an error or a problem. Manage shipping and receiving of supplies to include ordering parts on an as needed basis using the company’s account or credit card. Preparing and keeping track of delivery status for parts for multiple sites. Maintain office supplies for daily operations. Monitor and replenish petty cash and answer three-line telephone PBX. Proficient in Corell WordPerfect, Word 12, Word Office, Excel, Adobe, Nuance PDF Creator, HP Scan, Quickbooks, Prosoft Inventory Program and backup to an external server.

January 2003 to November 2006: Medical transcriptionist - contract, self-employed worker.

June 1982 to January 1999: Capri Restaurant - full/part time waitress

May 1988 to Aug 1992: Blarney Stone Tavern - bartender/cook (family business)

References Available upon Request