Customer Service Representative
Resume:
Sophia Boykins
entry level professional
Las Vegas, NV
******.*.*******@*****.***
A reliable, friendly, and cooperative person who quickly learns and masters new concepts and skills. Highlights
MS Office proficient Positive outlook
Mathematical aptitude Reliable and dependable
Self-starter Excellent time management
Resolution-oriented Dedicated team player
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Asurion - Las Vegas, NV
January 2016 to Present
Responsibilities
Answer inbound calls regarding specific products,technical issues,billing issues,etc. Issue outbound calls to various customer regarding their accounts. Assist Customer Service Operations with resolving customer escalations. Perform data entry skills, input updated customer information into system. Supported both internal and external customers, along with troubleshooting and resolving device issues, software updates, and general product inquiries Accomplishments
Placed in the Top 40 Call Reps on site in less than 2 months of being on the job. Skills Used
Customer service skills
Technically savvy
Multi computer and phone line usage
Critical thinking skills
Microsoft suite proficient
CRM, RIO, and System X proficient
BST Worker
Apple Grove Foster Care Agency - Las Vegas, NV
February 2016 to June 2017
Responsibilities
Provide children with Basic skills work, working on identity,communication skills,self care, behavior management etc.
Accomplishments
I have made great strides with all of my clients and have seen great improvement in their everyday lives.
Skills Used
Interpersonal skills
Psychoanalysis
Critical thinking
Communication skills
Front Desk Clerk/ Customer Service
Walnut Recreational Center - Las Vegas, NV
September 2013 to February 2016
Responsibilities
Program Assistant
Assist the center with daily duties such as: supervising the fitness area and ensure patrons are abiding by department
Clerical duties:faxing,filing,creating databases,and handling multiple calls Greet customers and members with a friendly and cheerful disposition Tutor/Mentor
Howard University - Washington, DC
August 2012 to May 2015
Conducted small group and individual classroom activities based on differentiated learning needs. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Applied the positive reinforcement method to redirect negative behaviors. Tutor
Howard University - Washington, DC
August 2011 to May 2012
Conducted small group and individual classroom activities based on differentiated learning needs. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Applied the positive reinforcement method to redirect negative behaviors. Education
BS in psychology
Howard University - Washington, DC
2015
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