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Customer Service Representative

Location:
Las Vegas, NV
Posted:
May 07, 2018

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Resume:

Sophia Boykins

entry level professional

Las Vegas, NV

ac5dln@r.postjobfree.com

702-***-****

A reliable, friendly, and cooperative person who quickly learns and masters new concepts and skills. Highlights

MS Office proficient Positive outlook

Mathematical aptitude Reliable and dependable

Self-starter Excellent time management

Resolution-oriented Dedicated team player

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Asurion - Las Vegas, NV

January 2016 to Present

Responsibilities

Answer inbound calls regarding specific products,technical issues,billing issues,etc. Issue outbound calls to various customer regarding their accounts. Assist Customer Service Operations with resolving customer escalations. Perform data entry skills, input updated customer information into system. Supported both internal and external customers, along with troubleshooting and resolving device issues, software updates, and general product inquiries Accomplishments

Placed in the Top 40 Call Reps on site in less than 2 months of being on the job. Skills Used

Customer service skills

Technically savvy

Multi computer and phone line usage

Critical thinking skills

Microsoft suite proficient

CRM, RIO, and System X proficient

BST Worker

Apple Grove Foster Care Agency - Las Vegas, NV

February 2016 to June 2017

Responsibilities

Provide children with Basic skills work, working on identity,communication skills,self care, behavior management etc.

Accomplishments

I have made great strides with all of my clients and have seen great improvement in their everyday lives.

Skills Used

Interpersonal skills

Psychoanalysis

Critical thinking

Communication skills

Front Desk Clerk/ Customer Service

Walnut Recreational Center - Las Vegas, NV

September 2013 to February 2016

Responsibilities

Program Assistant

Assist the center with daily duties such as: supervising the fitness area and ensure patrons are abiding by department

Clerical duties:faxing,filing,creating databases,and handling multiple calls Greet customers and members with a friendly and cheerful disposition Tutor/Mentor

Howard University - Washington, DC

August 2012 to May 2015

Conducted small group and individual classroom activities based on differentiated learning needs. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Applied the positive reinforcement method to redirect negative behaviors. Tutor

Howard University - Washington, DC

August 2011 to May 2012

Conducted small group and individual classroom activities based on differentiated learning needs. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Applied the positive reinforcement method to redirect negative behaviors. Education

BS in psychology

Howard University - Washington, DC

2015



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