Manager Microsoft Office

Vanessa M. Harvey

**** ****** ******, ********* ** 30238

Cell: 770-***-**** **********@*****.***

Summary

Dedicated Administrative Analyst, skilled in office and program management. Capable of implementing policies and procedures. Experience managing multiple projects and utilizing effective organizational and communications skills.

Multi-Tasking Skills Creative Problem Solver

Case Management Skills Trainer / Facilitator

Project Management Skills

Work Experience

Dept of Health Benefit Exchange (HBEX - Covered CA) Aug 2015 to March 2017

Appeals Analyst

Sacramento, CA

Researched appellants appeal complaints and applied Covered CA healthcare regulations, policies and procedures. Thoroughly investigated appeals submitted by appellants and utilized an effective investigative plan. Worked closely with appellants, county hearing specialists, and healthcare providers to resolve appeal issues. Conducted appeal hearings which included appellants, states administrative law judges, state and county governmental agencies, representatives and healthcare supervisors and managers. Wrote informative statement of positions, outlining the CA state resolutions and recommendations. Also, disseminated Covered CA policies and procedures to clients, insurance entities, state and county liaisons, and community based agencies and stakeholders. Utilized state and county databases, Outlook, Microsoft Office and Internet.

Dept of Corrections and Rehabilitation, Internal Affairs, February 2015 to Aug 2015

Equal Employment Office (EEO) Associate Governmental Program Analyst

Sacramento, CA

Researched and investigated employee complaints in the Equal Employment Opportunity Office/Internal Affairs Division. Created investigative plans, requested evidence from state employees, human resources and confidential personnel documents. Conducted interviews with complainants and recorded meetings and documented responses. Also, wrote the position statements. Worked closely with statewide EEO Officers, Training Coordinators, human resources managers, and prison Wardens. Reviewed Confidential employment records and operated statewide HR employment database systems. Assigned Special training assignment by Bureau Chief. Created updated New Employees Orientation guide, developed PowerPoint presentation slides and also script for online video. Collaborated with training officers, program manager and colleagues.

Vanessa M. Harvey

Health Benefit Exchange (HBEX - Covered CA) July 2013 to February 2015

Associate Governmental Program Analyst

Sacramento, CA

Worked in the External Coordination unit as a Complaint Analyst. Researched and investigated consumer complaints. Managed heavy caseload, disseminated Covered CA regulations, policies and procedures to complainants, Covered CA entities, state and county liaisons, insurance agents, healthcare carriers and authorized representatives. Researched, mediated and resolved consumer complaints. Assigned unit liaison for special healthcare project. Prepared statement of positions and recommended resolutions. Utilized statewide databases, Microsoft Office, Outlook, Excel and Internet.

CA Energy Commission, Selection, Training & EEO Office Aug 2008 to July 2013

Staff Services Analyst

Administered state examinations; written exams, supplemental exams, qualification appraisal panel exams and education and experience exams. Analyzed numerous state applications and determined eligibility based on employment skills, volunteer experience and education. Recorded applicant’s eligibility status and exam scores in Statewide computer database. Updated monthly exam reports using Excel program, calculated statistical scores and forwarded reports to EEO manager and HR manager. Conducted de-briefing meetings with applicants and provided valuable feedback. Disseminated information regarding the Equal Employment Office. Conducted meetings with managers and supervisors, responded to personnel issues and questions. Processed state exam requests. Also, collaborated closely with division managers to develop and edit state exam testing tools; questions, responses and benchmarks for numerous state exams. Maintained strict personnel confidentiality rules. Effectively communicated state examination procedures and testing guidelines for applicants, staff, supervisors and managers. Assisted with new Employee Orientation. Participated in career Day at UC Universities as a recruiter representing the Energy Commission. Lead staff on departmental statewide audit. Completed statistical audit report and forwarded to manager. Developed state exam training project and facilitated session using PowerPoint presentation, also developed Survey questionnaire. Managed department Training Matrix database and update staff personnel records and training records and certificates. Worked as a team player, utilized time-management skills and multi-tasking skills.

Education

California State University, Sacramento

Bachelor of Science: Criminal Justice

Sacramento, CA, USA

Certificates and Training

Certified Covered CA Healthcare Consultant

Certified State of California, Associate Personnel Analyst/HR Analyst

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