Customer Service Microsoft Office
Resume:
XIAOHONG WANG
Succasunna, NJ ****6
****.********@*****.***
SKILLS
Computer literacy including Lawson, Microsoft Word, Excel, Outlook and Power Point
General office duties (faxing / copying / answer phones, scanning)
English and Mandarin Chinese (native speaker)
Customer Service
EDUCATION
Jiangxi Finance and Economics College, China
Bachelor Degree-Finance
Hohokus-RETS School of Business, Medical and Technical Sciences, Nutley, NJ
Business Operation Program
Course outline included:
Microsoft Office Suite Business Management Accounting
Business Presentation Database Management Business Writing
EXPERIENCE
Account Executive 05/2017 – 09/2017
FOREMOST GROUP, EAST HANOVER NJ
Process outdoor furniture orders from dealers
Order replacement parts / pieces
Process credits as approved by management
Communicate with factory in China as needed for product information, replacement parts, order tracking
Attend outdoor furniture trade show in Chicago
Review and correct new product catalog
Effectively communicate with dealers, customers, internal management
Use Lotus Notes and proprietary software package in addition to Microsoft Office Suite
Editing Dept. Associate 02/2012 – 03/2017 STEPHEN GOULD CORPORATION, WHIPPANY NJ
Order editing primarily handling Chinese vendors / customers.
Develop relationships with Stephen Gould branch offices throughout the US and China
Editing consists of reviewing orders for correctness and completion, updating and correcting as required, ensuring orders and invoices are processed and turned over to AP in timely manner.
Trained in use of company specific software (Pro-Gould) to retrieve, update, and correct branch created orders.
Use Lawson system to track orders / invoices, billing status, and maintain and update customer information.
Process orders timely and according to company procedures and making sure Billing Dept has correct invoices.
Communicate with China branch office as well as US branch offices to resolve billing / invoice issues.
Utilize language skills in account management of Chinese vendors / customers.
Assist sales associates to connect with customers and corporate office.
Use MICROSOFT Office, Excel, Word, Outlook and typical office machines.
Sales Associate 11/2011 – 02/2012
MACY’S, NEWPORT CENTRE MALL, NJ
Operated the cash register and handled all types of monetary tender.
Achieved monthly sales goals.
Provided excellent customer service.
Organized products for presentation on clothing racks and shelves.
Call Center Agent 05/2011 – 10/2011
UNIVERSAL SURVEY CALL CENTER, MANHATTAN
Administer telephone surveys as directed by supervisors.
Utilize language skills to administer surveys to reach a particular demographic.
Always remain courteous and use proper phone etiquette.
Store Associate 12/2005 – 06/2010
VARIOUS RETAIL POSITIONS, FAIRFAX, VA - NEWPORT NJ
Provided excellent customer service.
Organized products for presentation on clothing racks and shelves.
Achieved monthly sales goals.
Operate the cash register and handled all types of monetary tender.
Junior Accountant 06/1995 – 10/2003
DONG HUA, CHINA STOCK COMPANY, BEIJING, CHINA
Performed office duties such as filing, answering phones, and ordering supplies.
Assisted the senior accountant with daily and monthly reports, and payroll.
Provided guidance with investments to customers.
Excelled in customer service.
Contact this candidate