Manager Customer Service

Yan Chen

*** ******* ***, **** *****, FL, ***** Cell: 863-***-**** *******@*****.***

Objective: A position that will utilize my years of work experience and computer skills.

Over 28 years work experience, excellent performance in customer service, administrative support, marketing and purchasing.

Royal and responsible and was awarded the title of top ten employees.

Bilingual -English and Chinese.

Skills

Microsoft Word, Excel, PPT, Outlook

Enterprise Resource Planning (ERP) System.

Work History

Front Desk/Customer Service, 06/2016-5/2018

Long’s Dry Cleaners LLC., Lake Wales, FL

Greet customers, answer phone calls, take orders, follow up orders

Handle cash, check and bankcard transactions, issue receipts, maintain accurate records of transactions

Resolve customer complaints.

English tutor, 07/2015-05/2016, Daliang, Shunde, Foshan City, Guangdong, China

Retired at home and tutored teenagers English on weekends.

Marketing Manager, 01/2011-07/2015 Retired at 50 years old

Yinjing Real Estate LTD., Foshan City, Guangdong Province, China

Professional in marketing strategies and training salespersons.

Utilized various of media to achieve publicity result.

Guided property sales and lease, after-sales service and management policies.

Purchasing Coordinator, 12/2004-12/2010

Foshan Confitt Trade Ltd., Foshan City, Guangdong Province, China

Conducted inventory management with Enterprise Resource Planning (ERP) System.

Negotiated with suppliers, placed and followed up purchasing orders.

Inspected suppliers’ factories and examined goods.

Marketing manager, 12/2001-10/2004

Huijun Real Estate Development LTD., Foshan City, Guangdong, China

Managed commercial properties’ leasing business.

Sold houses and trained the salespersons.

Completed sales of a commercial real estate project in four days, which was deemed to a miracle in the industry.

Marketing manager, 04/ 1998-11/2001

Xingye Real Estate LTD. ( Predecessor of Yinjing Real Estate LTD. ), Foshan City, Guangdong Province, China

Proficient in the whole case planning of real estate projects and organizing implementation

Guided property sales and lease, after-sales service and management policies.

One housing project won the Best Sales Performance Award in the Annual Real Estate Trade Fair of the City, and was reported as a recommended successful marketing example by the largest local newspaper.

Planning Director, 10/1993-02/1998

Proteam (Guangdong) Advertising LTD., Foshan City, Guangdong Province, China

CI & VI planning for industrial products for the local government.

Edited and supervised print and video advertisements, arranged media release.

Organized product exhibitions, promotion events, press conferences.

Secretary to the General Manager, 03/1988 –09/1993

Guangdong Wanjiale Lp-gas Appliance LTD., Foshan City, Guangdong Province, China

Qualified secretary with varied administrative work experience, reliable assistant of the General Manager.

Strong organization, management and coordination skills and abilities.

Was awarded the title of top ten employees.

English teacher, 09/1986-02/1988

Guizhou Middle School, Guangdong China

English teacher and head teacher in senior school.

Education

MBA Degree, 10/2000

TOURO UNIVERSITY INTERNATIONAL, USA (Online education)

English Education Major, Three-year college diploma, 07/1986

FOSHAN NORMAL COLLEGE, GUANGDONG PROVINCE, CHINA

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