Manager Property Management
Resume:
TrainStanton people well enough Denise so they can leave, treat them well enough so they don’t want to.
“ -Richard Branson ”
EXPERIENCE
GUARDIAN REAL ESTATE SERVICES PORTLAND, OR
CORPORATE TRAINER 09/2016 TO 03/2018
Responsible for monthly training program of policies/procedures and Yardi 7S property management software program for Community Managers, Assistant Managers and Leasing Agents Implementation and continued supervision of Ellis Resident Survey program and market rate property renters’ insurance program Supervision and hiring of Portfolio Manager Assistants as well as Front Desk Receptionist
Individualized instruction on Yardi 7S software program Development of company’s Quarterly Site Audit
Involved with the planning of 2017 and 2018 Guardian Leadership Conference, a three-day long company-wide training GUARDIAN MANAGEMENT LLC PORTLAND, OR
ASSISTANT MANAGER/LEASING SUPERVISOR 03/2016 TO 09/2016 Supervision of two full-time leasing agents to include training in all aspects of leasing, Fair Housing, Oregon Landlord/Tenant Law Assisted community manager during lease-up, including developer and lease-up manager communications, and supervision of maintenance supervisor and porter
Assembling all move-in documentation
Processing all payables via Yardi P2P Accounts Payable program CAMBRIDGE REAL ESTATE SERVICES PORTLAND, OR
COMMUNITY MANAGER 05/2014 to 02/2016
Maintain an elevated level of occupancy
Manage and motivate a sales team of two associates and a three technician maintenance team
Accounts receivable and payable, marketing, expense control Test property for the use of the Yardi software program Yardi Support Specialist and Manager Mentor
Increased occupancy during 2014 from 93% to 97% average; increased rents during 2015 13%
In 2014 and 2015 property received NOI bonuses every quarter due to high rent achievement and excellent expense control GENERAL MANAGER JANUARY 2010 TO APRIL 2014
Oversee all daily operations of hotel including managing a team of 15 front-desk personnel, director of sales and marketing and maintenance technician
Maintaining an elevated level of occupancy as well as increasing daily rates
Maintained an average ranking in the top 5 of Portland, OR hotels on Trip Advisor
PROFILE
A dynamic customer service
oriented, fast-learner with
nearly 30 years of property
management experience
is seeking a position at an
established and reputable
property management firm.
An intelligent individual who
is interested in finding a
positive working environment
where my excellent customer
service skills can be utilized.
Highly skilled in training
and the mentorship of site
management. Exhibits
excellent leadership qualities.
Can easily coordinate
multiple projects and
customer requests while
under pressure. Can take
the initiative to sort out the
essentials of any problem
and achieve positive results.
Accustomed to independent
decision-making so the best
results can be achieved.
Experienced in the field of
rehabilitation of properties
which included excellent
communication with all
individuals of the construction
company, immediate Property
Supervisor and residents.
CONTACT
*************@*******.***
19345 Inishbride Court
Oregon City, OR 97045
www.linkedin.com/in/denise-
stanton-8542b351/
References available upon
request.
TrainStanton people well enough Denise so they can leave, treat them well enough so they don’t want to.
“ -Richard Branson ”
EXPERIENCE CONTINUED
OPERATIONS SPECIALIST SEPTEMBER 2006 THROUGH DECEMBER 2013 Training all new property management site staff on company Policies and Procedures and AMSI DOS software program
Developed AMSI user manual and Operations Manual, forms program and updated as changes occurred Developed the Property Operational Review and conducted company-wide operational reviews Developed and supervised the AMSI/Powersite “Help Desk” Assisted in the recruitment and hiring of office staff and maintenance personnel Supervised and monitored daily activities of a 196-unit tax credit property located in Twin Falls, Idaho Temporary Community Manager of Hunters Run Apartments, 318-unit market rate property and Creekside Village Retirement, an independent-living senior apartment community GUARDIAN MANAGEMENT LLC PORTLAND, OR
DIRECTOR OF TRAINING SEPTEMBER 2004 TO AUGUST 2006 Training all new office site staff on company Policies and Procedures and Yardi software program (Yardi modules – Market, Tax Credit, HUD and HUD/TC)
Assisted Yardi consultant with implementation of software program to properties Developed all Yardi user manuals; updated Yardi user manuals as changes occurred Assisted with the development and updating of company Policy and Procedures Manual Updated Guardian Forms program as changes occurred to program and employee extranet Formulated and supervised the company’s Yardi “Help Desk” COMMUNITY MANAGER MARCH 2003 THROUGH AUGUST 2004 Maintained an elevated level of occupancy during exterior property rehab Continued to motivate a sales team of two associates and a three-technician maintenance team Accounts receivable and payable, financial reporting of monthly performances and budget variances Selected as a test property for the use of the Yardi software program Recipient of ACE Manager of the Year Award (200+ Units) in 2004 from Metro Multifamily Housing Association (now known as Multifamily NW)
PORTFOLIO MANAGER JULY 2000 THROUGH DECEMBER 2002 Yearly budget research and preparation for all properties Analysis of monthly property financials in preparation and composition of monthly owner narratives Retention and development of on-site personnel
AMSI SOFTWARE TRAINING SPECIALIST DECEMBER 1998 THROUGH JUNE 2000 Trained AMSI/Powersite property management accounting software program throughout portfolio of 150 conventional and tax credit properties
Assisted with implementation of software program to properties Developed AMSI/Powersite manual and formulation and supervision of AMSI/Powersite “Help Desk” COMMUNITY MANAGER AUGUST 1996 THROUGH NOVEMBER 1998 Increased occupancy from 88% to 97% within sixty days of arrival Supervised a full-time staff consisting of assistant manager, leasing agent and three maintenance technicians
Assisted other community managers with various circumstances to increase overall efficiency
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