Customer Service Supply Chain
Resume:
MICHAEL A. MULYK, MBA, CMRP
Holmdel, NJ 732-***-**** ******@*****.*** www.linkedin.com/in/mikemulyk/
SUPPLY CHAIN / SUPPORT SERVICES/ OPERATIONS EXECUTIVE
Driven, growth-oriented, trusted, knowledgeable leader with progressive experience managing teams and outstanding achievements. Through a unique combination of skills, experiences, and networking energizing, focus and alignment in organizations in improvement, efficiency, growth, and reduction of waste; resulting in better workflow, sustainable savings, quality, and outcomes.
Core Competencies & Strengths:
Materials Management
Supply Chain Consulting
Value Analysis
Financial Management
Support Services
Hospital Operations
Safety & Emergency Mgmt.
Staff Development / Leadership
Team Building
Service Improvement
ERP Materials Mgmt. System
Point of Use Supply Systems
Inventory Management
Operations / Logistic
Process Improvement
Budget / Financial Analysis
Reengineering Methodologies
Benchmarking
Project Management
Contract Vendor Mgmt.
Hospitality
PROFESSIONAL EXPERIENCE
Lourdes Health System, Camden, New Jersey 2015 – 2018
Corporate Director, Supply Chain Management
Managed and integrated the supply chain for three sites, contracting, requisitioning, purchase order, receiving and invoice process into one seamless re-engineered business process. Re-engineered product distribution and inventory processes, just-in-time Inventory and distribution system.
Developed Value Analysis program/structure with $2.8 million in savings & $800k in cost avoidance.
Improved Supply Chain Operations Scorecard, within 12-month period, from bottom 6 ranking to 1st position in a field of 25 hospitals.
Developed an integrated corporate supply chain approach and improved customer service, workflow efficiency and effectiveness by cross-training staff.
Mount Sinai Beth Israel Medical Center, New York, New York 2004 – 2014
Director, Materials Management
Managed the operational, fiscal and planning aspects of a multi-site Materials Management Department (including the OR), and the oversight of the outsourced service contracts of EVS and Support Services with a $51M operating budget.
Re-engineered product distribution and inventory processes, Just-in-Time Inventory and Distribution.
Restructured Materials Management department to improve service quality and reduce overall personnel budget.
Improved customer service, workflow efficiency and effectiveness by cross-training staff.
Redesigned receiving and delivery operations, by incorporating an automated tracking system.
Improved monitoring and expediting process, resulting in a reduction in AP receipt holds.
Increased employee productivity through redesign and relocation of the receiving and storeroom.
Established performance targets, operating goals, productivity improvements and cost reduction programs that consistently improved inventory ordering and control and customer satisfaction.
Led and managed the successful implementation for ORACLE ERP Materials Management system.
Active member of Value Analysis Committees: Business, Patient Care Services and Peri-Operative Services, Chair of the Product Implementation Team, Safety and Emergency Management committees.
J & J Health Care Systems, Inc - The McFaul & Lyons Group, LLC 2000 – 2003
Trinitas Hospital, Elizabeth, New Jersey
Assistant Director, Support Services
Managed the operational, fiscal and planning aspects of Support Services, consisting 210 employees with a $27M operating budget.
Reduced overhead costs by 15 % by restructuring and consolidating the operations of two hospitals.
Developed MMIS implementation plan for convergence, enhancements and migration to one system.
Summary of Savings – $7. 3M via Value Analysis Process.
Cross-trained staff to improve customer service, workflow efficiency and effectiveness.
Reorganized Transport & Mail/Messenger Service improving service delivery and customer satisfaction.
Reorganized Hospital Safety Program (co-chair), improving JCAHO compliance.
ADDITIONAL RELEVANT EXPERIENCE
Neuman Distributors Inc., Moonachie, New Jersey, Manager
KPMG Health Care Consulting Practice, White Plains, New York, Consultant
The Long Island College Hospital, Brooklyn, New York, Assistant Administrator
EDUCATION
Master of Business Administration (MBA) in Health Care Administration
Baruch College / Mount Sinai School of Medicine, New York, NY
Bachelor of Science in Health Services Administration and Management and Organizational Behavior
New York University, New York NY
PROFESSIONAL CERTIFICATIONS
Certificate Program, Purchasing and Materials Management, New York University, New York, NY
Certified Materials Resource Professional (CMRP), The Association for Healthcare Resources and Materials Management of the AHA
Certified HERT (Hospital Emergency Response Team and Decontamination Trainer), The Center for Domestic Preparedness – FEMA
Certified HEM (Healthcare Environmental Manager (inactive)), The ECRI Institute
PROFESSIONAL AFFILIATIONS
The Association for Healthcare Resources and Materials Management of the AHA
Hospital Purchasing and Materials Management Association of New Jersey,
Healthcare Resource Management Association of New York
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