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Administrative Assistant/ Coordinatotr

Acton, Massachusetts, United States
May 08, 2018

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Mr. Nathaniel G. Gaye Sr.

** ***** ****, ******* ** 01960

Tel: 978-***-****; Email:

Position: Customer Service Representative:


A highly skilled Administrative Professional, Administrative Coordinator; an accomplished, dedicated employee with extensive experience in Healthcare, Pharmaceutical and Durable Medical Equipment market. With more than 10 years of experience working in the various aspects of Administration and Customer Service:

Medical Administration, Administrative Coordinator-Department of Mental Health-CBFS;

Executive Admin, Customer Retention & Services; coding & Billing-Medical.

QuickBooks-for bookkeeping, processing Purchase Orders; Quicken-account management-

Pharmaceutical Sales Rep., Programs: (Citrix, Xifin, Insta-Med and Salesforce).

Certified Microsoft Excel-2007-2010 and Power Point and Windows-10

Specialized in building contacts with doctors, pharmacists, OBGYNs while conducting administrative /Executive Admin services. Advanced oral and written communication skills

Advanced MS Office Skills: Word - Forms, Mail Merge, Indexes, Tables, advanced formatting; Excel - Graphs; PowerPoint, and build and maintain timelines

Performs multiple tasks in a fast-paced, team environment, very associable and a people person.

Interacts with senior management on a regular basis, Calendar management and Travel coordination.

Strong organizational skills, ability to organize and maintain accurate, orderly files and records

Strong attention to detail, Data Entry, Expense report, Bank account reconciliation and reports.


Position Title: Administrative Coordinator, CBFS- Community Base Flexible Support

The Edinburg Center April 2015 – Present

205 Burlington Road. Bedford, MA 01730.

Position description: Offers Administrative coordination for CBFS/ICS at The Edinburg Center according to the policies and regulations of the Commonwealth of Massachusetts's department of Mental Health (DMH) in accordance with laws of Community Base Programs under the direct supervision of the Director of CBFS at The Edinburg Center, Inc.

Admin. Coordinator- Planning Meetings, Trainings, Conferences and Certification

Electronic Data management; Filling, Service Fees Processing

Enrollment/Disenrollment- weekly, monthly & Quarterly Report,

Financial reconciliation- Used Quicken software- Purchasing, Record keeping

Calendar Management.

Coordinator-HHA Department:

VNA Care Network & Hospice October 2014 – April 2015 (7 months) Danvers, MA

Position description:

Managed and coordinated the Home Health Aides (HHA) services for patients at home bounds/Hospice; in collaboration with clinicians-RN, OT & PT to meet patient’s medical needs.

Retrieve plan of care, contact patients or family member, schedule to meet with clinician and HHA from start of care to completion.

Use medical soft wares -Encore, to triage and fax, emails and regular mail through state’s Medicare /Medicaid insurance.

Processed Billing using ICD-9 coding system.

Purchasing, Customer service; attention to detail and multi-tasking.

Position title: Front office

Company: ACI Worldwide 2014 – 2015 (1 year)

Position description: Office Administration:

Managed Travel Calendar,

Receive guests, Onboarding,

Operate 15-25 line phone at reception desk;

Faxing, Emailing, credentialing, Inter-office mailing.

Supply –purchase orders, Inventory, setting up conferences

Strong organizational skills, ability to organize and maintain accurate, orderly files and records

Company: Instrumentation Laboratory September 2014 – December 2014 (4 months) Bedford, MA

Position description: Operations Coordinator, Front office management, Administration

Demonstrated excellent research, verbal and written communication skills.

Created and control Management calendar.

Excellent team-Player, Multi- taxed leader with ability to work independently providing superior world class service to directors, Partners with the highest level of professionalism.

Receptionist, mailroom distributor and customer Service contact person.


Position title: Billing & Data Entry Associates

Calloway Labs: March 2014 – May 2014 (3 months) Woburn, MA

Patient's medical records Retrieval, Data Entry, verification of patient's medical insurances via "Citrix, Xifin, Insta-Med and Salesforce".

Demonstrated excellent research, verbal and written communication skills.

An excellent team player with ability to work independently providing superior world class service to patients with the highest level of professionalism. Daily responsibilities included Insurance verification, Lab Result entry, scanning, faxing, emailing and generating reports.

TITLE: Intake Specialist/ Reimbursement:

Insulet Corporation August 2013 – March 2014 (8 months) 9 Oak Park Drive Bedford, MA 01730

Position description: Processed reimbursement for secured insurance coverage of the OmniPod System through a broad range of national and regional health insurance plans. Received patient referral via fax, email, or inter-office communication directly from our local Sales Rep, then place order for the System, pending medical necessity for prescription from their endocrinologist.

Process Medical Necessity Request,

Submit for benefit approval

contact patient for final review

Request and process Prior-authorization in order to submit and place order for Durable Medical equipment .

Position title: Medical Records Specialist

LogixHealth June 2013 – August 2013 (3 months)

8 Oak Park Drive, Bedford, MA 01730

LogixHealth offers a convenient document indexing and data storage service for clients that rely on paper records. Using nothing more than an onsite scanner, an internet connection and our award winning software, we make it easy to scan and electronically transmit records to our state-of-the-art data center. Once uploaded, this database becomes available for real-time searches via an encrypted, password-protected connection that can be indexed by name, provider, code assignment, diagnosis.

Process and offers secure and convenient electronic transmission of Health records, along with permanent chart access for clinicians and managerial staff to eliminate costs associated with copying and transporting paper documents.

ER-MEDICAL Billing: Using Emergency Department module, ED PACE™,- capture emergency department data in every available format, including paper and electronic records - ED PACE™ quickly and easily scans and index paper records, and interface directly with all of the major ED Electronic Health Records.

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