Sales Account Manager

FADI ABULABAN

ELITE *, SPORTS CITY, DUBAI

H: 971********* ********.****@*****.***

PROFESSIONAL SUMMARY

I have been working as a Senior Executive Account Manager for SME at Du Telecommunications for the past 2 years. The part of my role which I enjoy the best is working with my customers and helping them achieve the best deal with their accounts. I am therefore seeking a position where I can be part of a team and further develop my skills in this fast growing sector.

SKILLS

Sales and negotiation in

telecommunications

Customer service and public relations

Computer fluency with all the Microsoft

Office programmes

Leading training on sales systems

Excellent communication and

interpersonal skills

Teamwork

Time management as I am able to handle

responsibilities, work under pressure and

meet deadlines

Languages: Arabic (mother language),

English (very good in reading and

speaking)

EXPERIENCE

DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY Account Manager Dubai, UAE April 2015 - Present

● Managing and developing a high revenue per annum (E.g. 3 times achieving 200% of the monthly sales target)

● Managing and developing key business accounts

● Selling managed services and consulting customers for their right business solution

● Developing account plans for SME customers and providing fixed lines and mobile solutions for their business need

● Setting high standards for managing positive business relationships

● Proactively approaching assigned customers to build a business relationship and updating them with new products and business solutions

● Handling escalated issues and ensuring that a solution is provided within the service level agreement

● Actively listening, dealing with complaints and seeking to understand the customer experience

● Suggesting and recommending new plans to the marketing teams

● Direct reporting to the manager of SME sales and account management

● Achieving the agreed set targets assigned by the Performance and Planning Team

DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY Sales Executive Dubai, Dubai February 2014 - April 2015

● Selling of customer mobile services such as postpaid and prepaid plans

● Excellent customer service to achieve optimal customer satisfaction rates

● Effectively collaborating with coworkers

● Identifying customer needs and recommending appropriate products or services

● Delivering a consistent quality service of the retail experience by providing all of the necessary information on all Du products and services to help customer to make suitable choices

● Continually striving for excellence by a ending all of the required sales and customer care training courses and maintaining an up to date knowledge of all the products and services

MOX TELECOM AG

Account Manager Dubai, Dubai October 2012 - December 2013

● Demonstrating a thorough understanding of the partner's business to work effectively on a marketing campaign which was mutually beneficial

● Managing and expanding relationships with existing merchants

● Proactively contacting merchants to identify further new business opportunities

● Achieving and exceeding weekly and monthly KPIs

● Maintaining and growing the revenue and gross profit for each account

● Creating marketing strategies for the merchants

● Constructing and negotiate offers to meet the expectations of Mox Telecom, the merchants and the customers

● Developing a good understanding of the seasonality of businesses

● Working with key sales marketing teams

LIVINGSOCIAL

Telemarketing Associate Dubai, Dubai January 2012 - August 2012

● Generating a daily high volume of outward bound sales calls to a variety of local business owners

● Managing leads and driving the full sales cycle from the prospective customer to closing the deal

● Educating clients on the power of online advertising with LivingSocial

● Managing the diaries for the Marketing Consultant team.

● Maintaining the database in Salesforce / CRM programme ORANGE TELECOM GROUP, JORDAN

Senior Sales Representative Amman May 2007 - November 2010

● Face to face customer care, handling customer enquiries

● Ensuring customer satisfaction, e.g. Tracking customer complaints

● Invoice Collection

● Selling products and services

● Referring complaints to specialised centres

● Training new staff and providing orientation

● Supervising staff

● Being responsible for the cash flow and its supervision

● Achieving the set targets assigned by the Performance and Planning teams. JORDAN TELECOM GROUP-ORANGE

Call Centre Advisor Amman April 2005 - May 2007

● Actively listening to and responding to customer enquiries

● Helping customers to solve their problem in a timely manner or referring their request to a specialised division

● Handling customer complaints and suggestions

● Presenting and promoting new products and services

● Following up customer enquiries with other divisions

● Providing services to customers, such as order placement or account information AL HADEF TRADING LLC

Sales Manager Abu Dhabi, Abu Dhabi December 2003 - February 2005

● Managing and maintaining the control of projects to ensure the timely delivery of products to the new customers

● Developing and maintaining specifications, standards and invoices of materials for the assigned projects

● Monitoring and tracking the delivery records and performance of vendors

● Evaluating prices, vendors, availability, production capabilities, capacity, sourcing strategies and placing orders

● Face to face customer service

EDUCATION

BACHELOR in Hospital Administration

Al Ahliyya Amman University

Salt Qasabah District, Balqa Governorate 2003

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