Pavneet Singh

+1-226-***-**** London, ON

ac5bpk@r.postjobfree.com

CCNA (R/S) Certified - CSCO12834600

Palo Alto ACE certified

HIGHLIGHTS: CUSTOMER CARE REPRESENTATIVE

• Outstanding analytical, problem-solving, and troubleshooting ability.

• Superior communication (oral and written), customer service and interpersonal skills.

• Both independent and team worker, as required.

• Ability to multi-task and prioritize effectively.

• Poised and patient when dealing with clients.

RELEVANT EXPERIENCE

Worked as Associate Network Engineer. at Aricent Technologies Holdings Pvt. Ltd, Gurgaon (NCR) from Feb’16 till Sep’17.

Job duties:

• Assisting enterprise customer at Cisco TAC for network issues on Cisco Nexus data center platform switches.

• Troubleshoot Level 1/2/3 network issues of Cisco enterprise customers.

• Achieving all the defined metrics & SLA.

• Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

• Proactive involvement of Technical Leads / Management in resolving critical issues

• Writing Tech documents covering best practices & troubleshoot approaches for a product/issue.

• Mentoring of New Hires.

• Technical support for the following protocols

Basic LAN configuration- Vlans, Trunks, Ether-channels STP, SPAN, RSPAN, inter VLAN routing.

LAN security- DHCP snooping,, private VLAN, port security

Advanced LAN switching concepts: QoS, HSRP, VRRP, ARP, ACL

Worked as Network Engineer Trainee. at Aricent Technologies Holdings Pvt. Ltd, Gurgaon (NCR) from Apr’15 till Feb’16.

Job duties:

• Assisting enterprise customer at Cisco TAC for network issues on Cisco Nexus data center platform switches.

• Troubleshoot Level 1/2/3 network issues of Cisco enterprise customers.

• Achieving all the defined metrics & SLA.

• Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

• Proactive involvement of Technical Leads / Management in resolving critical issues

• Writing Tech documents covering best practices & troubleshoot approaches for a product/issue..

• Technical support for the following protocols

Basic LAN configuration- Vlans, Trunks, Ether-channels STP, SPAN, RSPAN, inter VLAN routing.

LAN security- DHCP snooping,, private VLAN, port security

Advanced LAN switching concepts: QoS, HSRP, VRRP, ARP, ACL

Worked as Jr. Er. Product Support at HCL Technologies Ltd. Noida (U.P), from Mar’14 – Apr’15 Job Duties:

• Providing remote technical support for BT( British Telecom) customer’s in UK.

• Handled queries related to broadband troubleshooting, PSTN line troubleshooting, IPTV troubleshooting.

• Remote desktop support for Windows, MAC-OS and its applications like Microsoft Office, Email clients like Microsoft outlook, MAC thunderbird etc.

• Troubleshooting wireless and wired Lan connectivity issues over various platforms including desktop, laptops, Smartphones, tablets and smart tv’s.

• Provided on call support as well as assistance through emails. Kept records of customer interactions, processed customer accounts and file documents

• Followed company’s communication procedures, guidelines and policies

• Build sustainable relationships through continuous follow up with the clients

• Contributed to team effort by accomplishing related results as needed. Education

• Post Graduate Certificate in Network Security Architecture from Fanshawe College, London(ON) from Sep 2017to Apr 2018 with 3.2(GPA).

• B.TECH (2009-2013) in Electronics & Comm. Engg. from Akal College of Engg. & Technology, Eternal University

(H.P), with 6.92 CGPA

• Senior Secondary from C.B.S.E in 2009 with 76.8%

• Matriculation from C.B.S.E in 2007 with 83.8%.

TECHNICAL SKILLS

Computer Languages : Cisco IOS,Cisco NX-OS, Cisco Cat-OS,

Software : Packet Tracer v6.0,Microsoft Server 2008 R2, VmWare 12.0, Micrsoft Visio, Microsoft Office

Devices Hands On : Cisco Nexus 7000 series,Cisco Nexus 5000 series, Cisco Nexus 2000 series, Cisco 3750,Cisco Catalyst 2950/3750

ACADEMIC ACHIEVEMENTS

Elected as Fanshawe Student Union Director, for elections held during Mar 2018.

Organizer of technical event “Marathon“ at EUFEST’13, annual tech fest at Eternal University.

Presented research paper titled "Solar Thermal Power Generation using Heliostats" at the International Conference on "Renewable Energy" held on 5th & 6th May'12 at Eternal University, Baru Sahib (HP).

Member of student organizing committee of "Renewable Energy Exhibition" at the International Conference on

"Renewable Energy" held on 5th & 6th May'12 at Eternal University, Baru Sahib (HP).

Presented research paper titled "Optical Computers" at the International Conference on "Recent Advances In Electronics And Computer Engineering " held on 17-18 December'11 at Eternal University, Baru Sahib (H.P).

Participated in Networking Technology workshop at Eternal University from 9th - 10th October ‘11.

Participated in Open Science Merit Test 2006-2007.

Grabbed Award from Punjabi Academy for scoring high percentage in Punjabi.

Participated in All India General Knowledge Test ‘02.

Grabbed award from University of Cambridge for participation in Cambridge YLE Flyers program at Delhi ‘02. TRAINING EXPERIENCE

Industrial Training of six weeks at Doordarshan Kendra, Delhi during the period of July - August ‘11.

Industrial training for 5 months at Prasar Bharti, BCI (Broadcasting Corporation of India), Delhi for the period of July'12- December'12.

On campus Training in Microsoft Server 2008 r2 under Microsoft IT Academy at Eternal University (H.P). during the period June’13 – July’13

On campus Training in CCNA by Koenig Solutions Ltd (Delhi) at Eternal University (H.P). during the period Dec’13 – Jan’14

TRAINING EXPERIENCE

Industrial Training of six weeks at Doordarshan Kendra, Delhi during the period of July - August ‘11.

Industrial training for 5 months at Prasar Bharti, BCI (Broadcasting Corporation of India), Delhi for the period of July'12- December'12.

On campus Training in Microsoft Server 2008 r2 under Microsoft IT Academy at Eternal University (H.P). during the period June’13 – July’13

On campus Training in CCNA by Koenig Solutions Ltd (Delhi) at Eternal University (H.P). during the period Dec’13 – Jan’14

PERSONAL DETAILS

Date of Birth : 29th March 1991

Mother's Name : Harjeet Kaur

Father's Name : Harjeet Singh

Nationality : Indian

Marital Status : Unmarried

Languages : English (speak, read & write)

Hindi (speaks, read & write)

Punjabi (speaks, read & write)

Hobbies : Playing Musical Instruments (Taus,

Tabla, Harmonium etc.)

Leisure Activities : Watching movies,

Surfing internet

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge Dated: -05-02-2018

Place: - London(ON) Pavneet Singh

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