Microsoft Office Quality

Surjit Jones

Apartment *, *** N **th Street, Philadelphia PA, 19130 Mob: 267-***-****, E-mail: ***********@*****.***

Professional Summary: Legally trained investigator specializing in resolving disputes and complaints. Proficient at interpreting complex legal documents, problem solving, liaising and mediating between interested parties. Resilient, target driven professional with excellent analytical, critical thinking and report writing skills.

INVESTIGATIVE ANALYST

CITY OF PHILADELPHIA, JULY 2017- PRESENT

Conducting comprehensive research to identify and locate property owners in violation of the Philadelphia Code.

Conducting administrative fact finding hearings to determine potential violations of the Philadelphia code. Thereafter, drafting decision letters confirming outcomes and potential sanctions.

Gathering information and evidence in order to prepare cases for court and further to subpoenas and right-to-know requests.

Assisting with special projects in order to secure greater compliance with the Philadelphia Code.

SENIOR INVESTIGATOR & INVESTIGATOR

LEGAL OMBUDSMAN, UK, 2012-2016

Managing relationships within the legal professional and claim management companies, recommending improvements to business practice as appropriate. Analyzing key complaint themes, thereafter providing learning and best practice feedback to the profession in order to mitigate risk of future complaints and claims.

Planning efficient, cost effective and proportionate investigations. Analyzing, challenging and reviewing evidence with a view to negotiating reasonable outcome between the parties.

Reaching informative, timely and detailed views by way of analyzing and reviewing complex information and data. Where an informal resolution is inappropriate, preparing clear, concise and well-reasoned reports detailing findings and recommendations for resolution.

Managing a heavy case load effectively and proactively, prioritizing tasks, to successfully achieve performance and organizational targets.

Acting as knowledge and quality champion to ensure investigators have the resources and knowledge to be able to tackle investigations in a proficient, timely and cost effective manner.

ASSISTANT GRANTS OFFICER

BIG LOTTERY FUND, UK, 2007 - 2009

Assessing applications by applying against programme aims, objectives and regional outcomes. Where necessary conducting interviews to gain further understanding and knowledge of project.

Post grant management ; liaising and supporting group in order to facilitate compliant delivery of project in line with original application.

Safeguarding public funds by referring applications to legal team where potential fraud suspected. Thereafter managing a portfolio of applications in dispute due to non-compliance with the programme terms and conditions.

Planning and delivering investigative skills and best practice training to new starters while also working towards a best practice paper for existing staff.

Appropriately dealing with personal data to ensure compliance with Data Protection, (HIPPA) legislation.

Identifying and referring complex legal matters to General Counsel in order to manage organizational risk by way of judicial review (court proceedings).

GRANTS CO-ORDINATOR

AURIGA SERVICES, UK, 2009-2012

Training and qualifying as a money adviser in order to provide financial advice and assistance with debt relief orders and bankruptcy petitions.

Assessing applications for funding and determining level of grant payable in accordance with monthly budgets and projected expenditure.

Reviewing complaint letters from rejected applicants to determine scope and categorization of allegations. Providing appropriate and compliant responses.

Providing budgetary and financial advice and assistance to applicants and financial advisors.

Visiting stakeholders and interested parties to promote Trust’s work and to attract further funding. Preparing succinct recommendation reports giving auditable rationale for decisions.

SKILLS

Excellent verbal and written communication skills.

Self starter who thrives to exceed organizational targets while taking responsibility for personal development and learning.

Experienced at drafting and preparing a wide range of legal documents including pleadings, discovery, motions, memoranda of law, briefs and correspondence.

Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Sharepoint) in addition to LexisNexis and Westlaw.

Experienced mediator; apt at negotiating and facilitating remedies and outcomes that are a fair, reasonable and proportionate resolution to the dispute.

Proficient at analyzing and evaluating high volumes of complex and technical information data from a diverse range of people and sources.

Experienced at managing a portfolio of cases with a view to juggling priorities and meeting performance targets.

Substantive working knowledge of the principles, procedures and techniques used in civil, criminal and administrative laws.

EDUCATION

Bachelor of Arts, Law, 2007,

University of Birmingham, United Kingdom (Graduation: July 2007)

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