Manager Customer Service

NONHLANHLA INNOCENTIA DIBETSO

Cell: 072******* /074*******

Summary

I have previously worked as a slots host at Monte Casino and currently training at Park Inn Hotel Sandton as a Finance Student. I studied Financial Management at South West Gauteng College in Roodepoort where I learned the following subjects Financial accounting, Cost and Management Accounting, Communication, Entrepreneur and Business Management and Computerized Accounting. I also did Bookkeeping in Varsity College this experience has enabled me to improve my skills as an organized, responsible multi-tusker who thrives in a busy, dynamic environment. I am valued for my great time keeping skills, honesty, organization, positive attitude, professionalism, attention to detail, loyalty and resourcefulness, as well as my excellent communication skills.

PERSONAL DATA

Surname and Name : Dibetso Nonhlanhla Innocentia

Identity Number : 800**********

Date of Birth : 1980/01/17

Address : 8555 A China Street Zone 6 Diepkloof 1864

Cell Numbers : 072-***-**** or 074-***-****

Office Numbers : (011) 303 – 1000

Languages : English, IsiZulu, Xhosa and SeSotho

PROFESSIONAL EXPERIENCE

Finance Student (Currently Busy Training as a Finance and purchasing Student)

Park Inn Hotel Sandton From: 2 Nov 2015

Daily Duties

Accounts Payable

Reconcile processed work by verifying entries and comparing system reports to balances

Charge expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries

Pay vendors by monitoring discount opportunities; verifying Vat numbers; scheduling and preparing payments; resolving purchase order, invoice, or payment discrepancies and insuring credit is received for outstanding credit Notes

Maintain accounting ledgers by verifying and posting account transactions.

Verify vendor accounts by reconciling monthly statements and related transactions.

Maintain historical records by microfilming and filing documents.

Disburse Petty cash by recording entry; verifying documentation.

Income Auditing

Prepare a spreadsheet to show the balancing of all interface accounts.

Check that revenue and adjustment posting for the day that they are correctly posted using the right revenue and adjustment code and authorized by the Line Managers.

Prepare and post all relevant monthly journals.

Ensure that all reports exported from Opera to Sage 300 are balanced daily.

Debtors

Compile all Group billing and Ageing of Debtors.

Focus on minimizing the AR outstanding balance.

Maintain the debtor’s ledger with regular review of the aged accounts.

Follow up on all overdue accounts and send to debt collectors, as required.

Monitor any unallocated payments from customers.

Ensure that all credit applications properly documented approved by the Financial manager .

Resolve customer queries and reconcile all unpaid and short paid aged accounts.

Casino Host May 2008 – January 2012

Monte casino

Daily Duties

Market and recruit new Guests.

Perform minor machine repairs.

Promptly answer in-bound telephonic calls.

Verify and Id guests to ensure players are of legal age

Assist guests with requests in a professional manner.

Keep up to date on all Slots Marketing activities and events on property.

Maintain a positive and friendly attitude towards guests.

Taking down minutes for meetings

Customer service,

Admin work, make sure games are played legally and the FICA laws are met.

Paying jackpot.

Filling hoppers machine with coins.

Slots Coordinator

Duties

Putting technicians on shift

Allocate all technicians with general tasks

Put all staff members on shift

Allocate their designated areas

Monitor base page ensuring that all calls are received and attended to promptly.

Monitor all breaks to ensure they are not exceeded

Delegate slots host to attend unassigned service calls

Logging all technical faults using signet time and motion

Creating and assigning job cards for technicians

Making follow ups on job cards

Capturing all technical faults reported on excel

Capturing all exceeded calls, reasons and who was assigned

Updating information on the database

Sending shift reports via email

Baroni warehouse January 2005 –November 2007

Receiving and distribution of stock.

Stock taking.

Filling of document and receipts.

Answering calls.

Placing of orders.

Writing detailed report and presenting results.

Briefing coworkers.

QUALIFICATIONS

Matric :Isikhumbuzo secondary school

Financial management : south west Gauteng college

Bookkeeping : vacity college

Finance : Boston college

COMPUTER LITERACY

Microsoft Word, Excel, PowerPoint, Outlook Express, Access, Extensive knowledge and usage of the Internet

REFERENCESS

Monte Casino

Contact person: Mr Lloyd Yende

Position :Shift Manager

Contact :011-***-****/071*******

Park Inn Hotel Sandton

Contact Person : Sello Denga

Position : Internal Auditor

Contact No : (011-***-**** or 072*******

Contact Person: Leatile Matlala

Position : Creditors Mentor

Contact No : (011-***-**** or 078*******

Last account activity: 18 hours ago

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