Service Manager
Resume:
Martin Dority
Prather, CA 93651
***********@*****.***
Objective
To maintain employment within the Automotive Industry as a Service Advisor or Management. I have 20 plus years of experience in the Industry. I am a dedicated and loyal employee willing to do what is necessary to assist your business in any capacity.
Employment History
Owner/President
2007- 2018 Sequoia Chevrolet, Buick, GMC, Sanger, CA
Lead and manage the performance of sales, parts and service departments.
Liaison between the manufacturers and our customers
Promoting open-door policy for staff and customers
Establish all business policies: relating to inventory, sales/commissions, and financing.
Hazardous Waste Facilitator & Safety Coordinator and Trainer-Current
ADP, Reynolds & Reynolds, & AutoSoft experience
Service Advisor- Automotive
2007-2003 Hedrick Chevrolet, Clovis, CA
Customer Service Liaison: Communicates with team members and Service Manager to ensure a process oriented environment
Utilized effective communication skills: verbal and written within the Company’s guidelines and using professional rapport with customers
Experienced with Reynolds & Reynolds Software Programs
Prepared RO’s, Warranty Claims, and maintained detailed customer information
Product knowledge & safety
Service Manager- Automotive
2003-2002 Merle Stone Chevrolet, Tulare, CA
Problem solving, reporting research results, attention to detail
Handle warranty claims, including computation of charges with warranty division and follow-up of all warranty claims
Conducting regular service and safety meetings while promoting an open-door policy
Service Manager/Service Advisor- Automotive
2000-2002 Madera Chevrolet & Toyota, Madera, CA
Communicate additional repair and service needs to the customer based on vehicle inspection
Make repair recommendations and manage delivery of repairs by setting and managing customer expectations
Manage service advisors and reaching CSI above average scores
Keeping detailed documentation of customers vehicles
Education
NADA Dealer Academy, Virginia
Multi-Line General Motors Training
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