Assistant Housekeeper Manager
Resume:
Juanita Jarrell
New Orleans, LA 70122
****************@*****.***
Professional Summary: Directs housekeeping staff to meet department standards of quality within the budget, and on schedule. Maintain the care and use of supplies equipment and the appearance of housekeeping areas and performs regular inspections of public and hotel rooms for sanitation order, safety and proper performance of assigned duties. Develops and maintains written policy and procedures for housekeeping and laundry services and activities with other related units.
Employment History:
Harrah’s New Orleans Hotel and Casino 02/2016- present Assistant Executive Housekeeper
Responsible for hiring, training, and supervising all Housekeeping and Engineering staff in coordination with General Manager. Maintains standards of cleanliness and a consistent guest experience as documented, and ability to execute all Caesars Management Hotel and Casinos facility standards and guidelines. Monitors and control all labor cost for Housekeeping and Laundry department, achieving targeted payroll. Maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operative levels. Inspect all VIP rooms, and arrivals daily. Monitor guest complaints accordingly and take corrective action when necessary. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Maintain accurate payroll information for Housekeeping and Laundry department and control of same in accordance with plan. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 450 guestrooms and suites establishment. Provide great financial management experience with the ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning. Coordinate schedules, payroll and expense to meet hotels fall below budget. Develop and implement strategies for front office, concierges, and housekeeping that support achievement of the hotel’s goals.
The Roosevelt Hotel 06/2010- 02/2016 Laundry Manager
Responsible for hiring, training, and supervising all Laundry staff in coordination with Executive Housekeeper. Maintains standards of cleanliness and a consistent guest experience as documented Medallia, GIS, and ability to execute all The Roosevelt facility standards and guidelines. Monitors and control all labor cost for Laundry department, achieving targeted payroll. Delegated the work to the uniform and laundry employees and give them directions on how to process their work load. Made requisition for any laundry supplies like detergents, soaps, bleaches, disinfectants, starches, etc., and to maintain proper records of the supplies and its items that have been laundered. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Maintain accurate payroll information for Housekeeping and Laundry department and control of same in accordance with plan. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 504 suites establishment. Provide great financial management experience with the ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning. Coordinate schedules, payroll and expense to meet hotels fall below budget. Develop and implement strategies for front office, concierges, and housekeeping that support achievement of the hotel’s goals.
Windsor Court Hotel 02/2008- 06/2010 Housekeeping Supervisor/ Trainer
Responsible for hiring, training, and supervising Room Attendants, Housepersons, Laundry, and Public Area Attendant staff in coordination with Executive Housekeeper. Maintains standards of cleanliness and a consistent guest experience as documented Medallia, GIS, and ability to execute all The Roosevelt facility standards and guidelines. . Inspect all VIP rooms, and arrivals daily. Monitor guest complaints accordingly and take corrective action when necessary. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 450 guestrooms and suites establishment. Develop and implement strategies for housekeeping and laundry department that support achievement of the hotel’s goals.
Education: Booker T. Washington High School 08/1989-05/1993
Contact this candidate