Customer Service Pharmacy Technician

AMANI

Spring

Highly enthusiastic customer service professional with

and eager to improve and streamline service procedures to maximize team efficiency and customer

satisfaction. Specializing in quality, speed, and performance improvements.

3030 Hirschfield Road,

SUMMARY

SKILLS

EXPERIENCE

03/2014 to 11/2014

02/2015 to 05/2015

WILLIAMS, TX 77373 H: 281-***-**** C: 346-***-**** ***************@*****.***

5 years client interface experience. Motivated

Energetic work attitudeInventory control familiarityTelephone inquiries specialistCustomer service expertTelecommunication skillsOpening/closing proceduresActive listening skillsStrong organizational skillsClient-focusedFile/records maintenanceReports generation and analysisMicrosoft Office

CashierSam's Club Humble, TX

Maintained store areas in a neat and clean fashion for a professional appeal.Informed managers of issues with loss prevention and security.Transported merchandise to sales areas and placed on shelves according tocompany procedures.Cleaned and straightened work area.Issued receipts for purchases and gifts.Worked with customer service to resolve issues.Operated cash register with proficiency.

Grocery bBaggerH-E-B Spring, TX

Bagged customer items in alignment with industry best practices.Served to connect customers with an associate or member of management,when needed.Stocked shelves when needed and notified purchasing of shortages.Answered customer questions regarding products and store services.Assisted with organization and cleaning to maintain a tidy store appearance.Retrieved grocery carts from parking lot and returned to appropriate areas.Cleaned and straightened work area.Bagged merchandise by following standard procedures.Organized register supplies.Rotated stock to maintain freshness.

05/2015 to 09/2018 Dispatcher

Dupar Inc Houston, TX

Maintained current knowledge of all personnel in the field and all completeddeliveries or delays.Tracked all changes in computer system.Managed daily delivery and work schedules to maximize coverage.Updated records of orders in physical and electronic database.Answered customer requests with information about product availability,shipping information and status updates.Ensured customer satisfaction by providing highest quality of products byensuring all equipment was properly installed and working correctly.

09/2015 to 03/2016 Cashier

Impress For Less Humble, Tx

Maintained store areas in a neat and clean fashion for a professional appeal.Informed managers of issues with loss prevention and security.Transported merchandise to sales areas and placed on shelves according tocompany procedures.Answered customer quests, provided store information and escorted to desiredstore areas.Cleaned and straightened work area.Issued receipts for purchases and gifts.Bagged merchandise by following standard procedures.Organized register supplies.Updated register logs.Performed assigned projects and completed checklists in an efficient andaccurate manner.

03/2016 to 02/2018 Pharmacy Technician Trainee

CVS Pharmacy Spring, TX

Received, reviewed, dispensed, and labeled prescriptions daily with expertaccuracy.Participated in prescription pharmaceutical and over-the-counter productinventory audits.Received and verified incoming drug inventories and reported discrepancies tolead pharmacist.Prepared and submitted claims to insurance companies for payment.Compiled customer demographic, allergy and medical history background.Efficiently processed cash register transactions for new and refilled prescriptionorders.Maintained clean and organized pharmacy shelving and work areas.Created new customer profiles and updated changes such as demographics,allergies, and new medications in pharmacy computer systems.Managed inventories, rotated stock, removed expired or damaged drugproducts and resolved discrepancies in drug counts.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safelyand accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order

requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly,efficient manner.

EDUCATION AND TRAINING

High School Diploma: Business ManagementSpring High School Spring, TX, United States

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