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Desktop Support Engineer

Location:
Fahaheel, Al Ahmadi Governorate, Kuwait
Posted:
April 29, 2018

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Resume:

Curriculum Vitae

Mohammed Nizamudeen

Mobile: +965-********

E-mail: ac5aet@r.postjobfree.com

Kuwait – Fahaheel, Block7, St.109, Bldg.11. Ahmadi State.

Professional Profile:

Seeking a fulfilling position as System Administrator/IT Administrator/Desktop Support Administrator/IT Coordinator/ IT HelpDesk Support and support of all IT Needs that offers growth opportunities and allows me to utilize my leadership skills and experience. Having sound Skills on Windows Server, Desktop Support, Network, Software/OS Installation, Peripherals Installation etc.

PROFILE SYNOPSIS

»A professional with over 4+ years of experience as IT Administrator at Al Dana Int’l Trad. Cont. Co. Kuwait.

»Successfully completed B. Tech. (Computer Science) from Karunya University, TN, India.

»Proved worth in many projects with clients such as Ministry of Interior - KW, Yellow Pages – Chennai, Chennai Port Trust – Chennai, Central Leather Research Institute – Chennai etc.

»Update with the changing trends in IT Industry

»A sense of urgency, commitment and focus on the right priorities to develop solutions in a timely fashion

»An effective communicator with technical, reasoning and analytical skills.

EXPERIENCE

Designation

Company

Experience

Assistant System Administrator

MECC of Ali AL Ghanim & Sons Group of Companies (Kuwait)

Jan 2003- June 2007

Assistant System Administrator

Gulf Group Co, Kuwait

Jul 2007-Feb 2013.

IT Administrator

Al Dana International Trading & Contracting Co. Kuwait.

April 2013 till date.

Key Roles:

»Manage workflow and service request through IT Helpdesk system.

»Provide general Desktop Support on HW/SW issues for end user desktop and laptop machines.

»Perform desk side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.

»Continually keep abreast of and understand client's IT policies, standards and technical controls and compliance process. Advocate and promote IT awareness and compliance.

»Assist in recommending appropriate hardware and software configurations to meet user needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

»Perform IT support duties using automated tools as defined by the appropriate IT team lead, work with other support groups and vendors to provide seamless support to staff and students.

»Analyze problems and develop creative solutions for resolving them and preventing future occurrences.

»Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.

»Set up PC and Apple desktops and laptops and all types of mobile devices.

»Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.

»Provided on-call support for critical issues.

»Researched, troubleshot and resolved complex problems independently.

»Installation and configuration of PCs, Software, Peripherals and imaging Devices to all users.

»Installing, Configuring and troubleshooting Network Printers and image devices.

»Identified and solved technical issues with a variety of diagnostic tools.

»Installed software, modified and repaired hardware and resolved technical issues.

PROJECTS UNDERTAKEN

Clients: Yellow Pages Chennai

Project Title: Commissioning and Installation of Network across all branches.

Task & Responsibilities

Worked as Technical Support Supervisor.

Supervising and monitoring all users' usage according to company IT rules policy.

Design draw structure and implement real time Network project.

Installation and configuration of PCs, Software, Peripherals and imaging Devices to all users.

Installing, Configuring and troubleshooting Network Printers and image devices.

Troubleshooting network related problems using Switches, Routers & Lease line.

Maintaining Anti-virus/Internet Security Package on servers and client desktops

Configuring and trouble-shooting of Backup jobs also remote support to parent location also maintaining MS Outlook.

Technical and remote Supports to desktop/Laptop end-users, Computer System maintenance and repairs.

Develop, maintain, and monitor procedures for all server back-ups.

Perform configuration, implementation, and maintenance of various technologies.

Perform system back-ups and recovery, maintain data files, monitor system configuration to ensure data integrity.

Project Title LAN Implementation & Capacity Planning with VLAN System.

Client Chennai Port Trust, Govt. of India, Chennai.

Task & Responsibilities

Worked as Technical Support Supervisor at Chennai Port Trust - Chennai, Project.

Planned, Commissioned and Implemented the Network with 26 Workstations and 2 IBM Servers, there were multiple departments accessing various servers.

A capacity plan based on the findings and it was decided to revamp the network in two phases.

In the first phase, switches were reorganized in such a way that servers with more traffic were provided with higher bandwidth and multiple VLANs were introduced to reduce collision.

In the second phase, A core switch was planned thereby providing a high bandwidth backplane.

Gigabit trunk was enabled between CISCO switches. 802.1q trunk protocol was used since the network had D-Link network switches.

Project Title Local LAN Implementation & VLAN with Port security

Client Central Leather Research Institute, Govt. of India, Chennai.

Task & Responsibilities

Worked as Technical Support Supervisor at CLRI, Project.

Planned, Commissioned and Implemented the Network with 50 Workstations and 5 Intel Servers, there were multiple departments accessing various servers.

A capacity plan based on the findings and it was decided to revamp the network in four phases.

In the first phase the switches were reorganized in such a way that servers with more traffic were provided with higher bandwidth and multiple VLANs were introduced to reduce collision.

In the second phase a core switch was planned thereby providing a high bandwidth backplane.

Gigabit trunk was enabled between CISCO switches. 802.1q trunk protocol was used since the network had D-Link network switches. And Configured Port Security features for some department as per Project Policy.

The third and fourth phases are configured separate network with basic network functionality.

Project Title Wireless LAN for Radar Network

Client Kuwait Coast Guard - Ministry of Interior, Kuwait.

Task & Responsibilities

Worked as Junior System Engineer at KCG - MOI, Project.

The Project has done for Kuwait Coast Guard with CCC's 2 Senior Engineers, 1 Junior Engineer (myself) and 1 technician.

The Network consists of 2 Radar Cameras on its own Towers.

Hardware are used Wavenet IP 2400 Microwave Link and software are used IP 2400 Router Software and Symantec PC Anyware (Monitoring software) on Windows 98 operating System.

This Network has installed and configured between Subiya and Warba Island @1 mbps data rate

EDUCATION

2002 B. Tech. (Computer Science) from Karunya University, Tamilnadu

2018 B.A. (History) Tamilnadu Open University, Chennai, Tamilnadu.

TRAINING/ CERTIFICATIONS

Certification: MCSA, MCP, MCSE

Company: Microsoft Corporation March-2017

Major: Cloud Infrastructure, Server Infrastructure, Messaging and System Center - 2017.

DCT (Diploma in Computer Technology) July ‘98 - June ‘99

Institution: Tamilnadu Industrial Training Center

Major: Basic & Digital Electronics, PC Assembly, Power Supply Service & PC Servicing

DCA (Diploma in Computer Application) Jan’ 96- Aug’ 96

Institution: LIBA Informatics Center, Loyola College

Major: Computer Fundamentals, Prog. Logic and Technics, Software Packages, Database Projects, Unix and C.

ADNT (Adv. Diploma in Network Technology -CCNA Syllabus) Sep’05 – Apr’06

Institution: RJP InfoTech Pvt. Ltd., Chennai.

Major: Basic Network Technics and CCNA Syllabus.

IT SKILLS

»Server Hardware: Dell (PowerEdge R510), IBM (System x3650 M4).

»Switches / Protocols: Cisco Catalyst 1900 and 2900 / 802.1q/ISL,802.1d/STP, VTP.

»Routers /WAN Protocols: Cisco Series 1700, 2500, and 3600 / TCP/IP, PPP, Frame Relay, ADSL and ISDN.

»Microsoft Servers: Active Directory, Exchange Server 2010/2013, Group Policy and ISA Server 2006.

»Virtualization: Hyper-V, VMware ESXi5

»Storage: Buffalo TeraStation NAS.

»Backup Solution: Symantec Backup Exec

»Monitoring IT Infrastructure: ManageEngine and Fortinet.

»Operating Systems: Windows NT, Windows 2000, Windows 7, 8/8.1 & 10 & Windows Servers 2008/2012

»Cloud Systems: Microsoft office 365

»IP Telephone: Avaya IP Office 500 V2 management.

»Security Systems: CCTV Camera Management, Bio-Metric Finger Print Management, Access Door systems Mgmt.

»Software: MS Office with Visio & Project All Versions, Office365, Skype for Business, Adobe & Xara Applications etc.

Skills and Abilities

»Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.

»Experience in supporting MAC environment is essential.

»Must be customer focused and have effective productivity/work output

»Must be a team player and able to work with minimal supervision

»Basic Network knowledge and experience

»Working knowledge and experience in Remote Desktop and Virtual Private Network.

EXTRA CURRICULAR ACTIVITIES

»Participated in various activities like Blood Donations, Quizzes, Social Activities and other cultural events.

PERSONAL DOSSIER

Date of Birth: 15th May 1975

Languages Known: Tamil, Arabic, Hindi and English

Permanent Address: 36, 4Th Cross Street, Sri Lakshmi Nagar, Sri Devi Garden, Valasarawakkam, Chennai – 87. India.

References

1.Mohd. Sheikh Yussuf – Ministry of Interior, Technical Consultant. Contact # +965-********

2.Babu Ismath Razak – Group Finance Manager, Ali Alghanim & Sons Group of Co. Contact # +965-********

3.Kamila Begum – Telecom Engineer, MeaTel, Contact # +965-********



Contact this candidate