Human Resource Project Manager

Donte Z. Keller

571-***-**** • Email: **********@*****.***

QUALIFICATION SUMMARY

United States Marine Corps (USMC) veteran seeks challenging employment opportunity to leverage a dynamic range of operations, leadership and management skills. Coalesces security, IT and PM subject fields for a unique approach to social control, problem solving, team collaboration, and the development and integration of processes and systems. Experience includes statistical data analysis via Statistical Package for the Social Science (SPSS), employment of cross-spectrum communications equipment and biometric systems, Intelligence, Surveillance and Reconnaissance (ISR) coordination, liaison with criminal and investigative services, personnel management, networking, and Web 2.0 administration.

PROFESSIONAL EXPERIENCE

Potomac Management Resources, Alexandria, Virginia

Administration Coordinator 2017- Present

●Assist with finance with the monthly cost allocation process by pulling reports,adding custom order cost,and reconciling against entitled services.

●Resolved complex network issues via root cause and firewall log analysis.

●Updated problem tickets to include network problems and resolution information.

●Utilized Cisco user level commands to troubleshoot problems on Cisco routers.

●Used a customer workflow system, Remedy,to respond to security alerts for internal clients.

●Scheduled onsite maintenance appointments to keep equipment running at peak performance.

●Trained end users and technical support personnel on optimization and use of equipment.

●Oversaw technical installation and support projects for new and existing clients.

●Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners.

●Designed multi-function databases to track information, client activity and input for over 17 non-profits clients in Washington DC, Maryland, and Virginia.

●Created press releases, technical articles and composed material data for national publications and web implementation.

●Performed multiple database administration duties such as: monitoring and addressing system performance, database integrity, audit issues and user permissions and roles.

●Designed and implemented the client internet website using SharePoint 2010 while creating custom master pages and custom web parts.

Capital Care Inc., Silver Spring, Maryland

Project Manager 2014- 2016

●Ensured all planning and execution of an initiative to offshore systems operations support for managed markets financial applications, resulting in 35% cost saving and increased support coverage.

●Improved financial reporting, auditing, and investigations with a 17% increase in productivity through development of a business intelligence and analysis system, using COGNOS framework, reporting, and quality assurance, and production systems environments.

●Lead a team of 23 personnel; manage team resources and guide/educate employees via training programs designed to maximize their success; supervise human resource activities.

●Managed the organization’s Electronic Medical Records(EMRs), maximize operational availability, supervise software deployment, ensure compliance with information management policies, and maintain system documentation.

●Managed 12 client financial accounts; provide financial advice, planning and solutions.

●Supervised the client’s development of critical skills through personal, formal services.

Armed Response Unit Security Services, Accokeek, Maryland

Security Professional 2011 - 2013

●Served as the personal security detail for a high-profile/very important persons (VIP). Clients include a former State Senator, Department of Defense (DoD), and Federal Protective Services (FPS) contracts.

●Ensured firearm proficiency and employment of personal protective equipment, restraining, and non-lethal devices.

●Supervised human resource compensation structures and evaluating competitive pay practices resulting in an average payroll savings of $4K.

USMC, Quantico, Virginia

Operations Chief, Company Office Staff Section 2009-2011

●Supervised operations and logistics procedures; provide guidance/oversight in support of instructional programs for over 1500 clients.

●Provided Expert-level IT support to Department of Defense (DoD) agencies, to include customers, suppliers, and vendors.

●Administered Web 2.0 technologies and associated training for over 300 users.

●Managed more than 600 provisional requests monthly in support of over 4K clients and multiple DoD agencies.

●Managed government travel orders and financial vouchers for over 250 personnel via the Defense Travel System.

USMC, Quantico, Virginia

Senior Communications Instructor 2008-2009

●Supervised instruction for Single-Channel, High Frequency and Ultra High Frequency Radio Systems to prepare Drug Enforcement Agency agents for international deployment.

●Managed an account of over $5.2M in communication assets, to include Secret/Controlled Cryptographic Items, with zero discrepancies

●Developed training materials and provide instruction to over 740 students on the operation, maintenance and employment of tactical radio systems and network communication principles. Serve as the Lead Instructor for student training evaluations for over 4,000 students.

USMC, Camp Pendleton, California

Tactical Radio Operator 2005 - 2008

●Lead 13 subordinates in over 20 combat patrols in order to provide support for local stabilization efforts

●Installed, repair, configure, and troubleshot communications, network, and electronic devices, including, Single Channel Ground and Airbone Radio Systems(SINGARS) and Harries components.

●Employed biometric systems to input fingerprint, iris scans and facial patterns to enhance local security.

●Operated Forward Looking Infrared Cameras via manned and unmanned aircraft to support intelligence activities.

Education, Training, Volunteer and other Accomplishments

Education

2016 Dean’s List, B.A., Criminal Justice, Marymount University, Arlington, Virginia

2016 Internship, HPR Mortuary Services, Hanover, Maryland

2015 Certified Recovery of Human Remains Course, Suffolk Police Department, Suffolk, Virginia

2010 A.A., Northern Virginia Community College, Woodbridge, Virginia

2001 – 2003 Virginia Union University, Richmond, Virginia

Training

2007Corporals Course,

2005 Marine Corps Communications-Electronic School, Twentynine Palms, California

Volunteer

2011 Mentor of the Year, College Tribe College Prep and Mentoring Program, Washington, DC

2015, 2016 United States Global Leadership Coalition

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