Sarah Spalding

** ******** ***** ***** ******, Missouri 63376

Cell 314-***-**** ac5a84@r.postjobfree.com

Skills Summary

Analytical Thinking

Problem Solving

Administration

Adaptable

Communication

Critical Thinking

Technical Writing

Negotiation

Multitasking

Organizational

Tracking

Presentations

Time Management

Flexible

Attention to Detail

Leadership

MS Office & Outlook

JIRA

Employment History

RELX Group/Elsevier, St. Louis, MO May 2004 – Mar 2018

Associate Platform Manager/Application Engineer Sept 2014 – Mar 2018

Provided technical leadership in the development, management, and maintenance of ePlatforms, content, products, learning tools, and/or services. Defined and provided platform policies and documentation, communication regarding platform functionality and on-going issues and maintenance, input on new development, and managed platform reporting. Communicated clearly and concisely with third-party vendors and colleagues across internal departments and international locations.

Managed operational activities associated with a variety of electronic products including NCO, HESI, EAQ, Simulation, and custom products (ITT) during development, production, and maintenance

Oversaw all LMS product deployment tasks and associated responsibilities by serving as POC to facilitate completion of all product deployment tasks including LMS product updates, new LMS product launches, access code requests, and conversions within established SLAs

Participated in the development of the Evolve eProduct Retirement Guidelines and proactively implemented the guidelines for various Evolve online products once guidelines were approved

Communicated with multiple departments to establish end-to-end process for new Sherpath learning products

Troubleshot existing Sherpath processes to eliminate deployment issues and reduce customer issues

Lead platform project tasks

Managed the Blackboard 6x to Learn 9.1 migration effort

Assisted with migrating D2L dev site

Managed the Angel Dev environment transition

Processed monthly reporting for Finance, Business Team, OSCS, and other stakeholders

Associate Project Manager June 2012 – Sept 2014

Transitioned from a product technician support role to one that supported products on all platforms. Worked with two managers to transition responsibilities and roles so that the workload was distributed logically. Continued creating and maintaining documentation as well as streamlining processes where possible. Special project and platform management as needed.

Processed launches and updates to all electronic products on Evolve as well as to alternate formats

Provided product and platform information to other departments such as Multimedia, Support, Editorial, and Marketing on an as-requested basis

Generated access codes and answer access code queries to support other departments

Collaborated with vendors to troubleshoot support issues, improve processes, and gain a better understanding of Evolve, Angel, and BlackBoard

Reviewed support tickets and determine appropriate escalation path; when necessary, create ticket with vendor or provide information to support for escalating to other departments

Communicated technical issues and product information to departments on an as-needed basis

Continued to develop a relationship with Multimedia to improve the overall process from development to publication of online Evolve products

Documented and maintained processes and procedures

Maintained and updated platform operations monthly reports

Tech Support Spec II May 2011 – June 2012

Transitioned from a project management role to a product technician support role responsible for the HESI Case Studies, Practice Tests, and Patient Reviews. This transition involved learning a new product line and provided training experience. As the role changed, created and maintained documentation and streamlined processes where possible.

Worked with team members and the products and applications to become an expert and POC between product stakeholders across Sales, Marketing, Operations, Product, and Editorial for HESI Case Studies, Practice Tests, and Patient Reviews

Presented customer webinar product trainings

Provided status updates, customer feedback, and support process recommendations to product stakeholders

Provided Tier II support for all faculty and student inquiries on applicable products

Created Tier I and II support scripts for applicable products

Deployed products for launch and updates as necessary for customer fulfillment

Created access code keysets as needed

Developed new customer-facing training documentation; updated existing internal processes documentation; and streamlined procedures to improve workflow

Producer/Associate Producer May 2004 – April 2011

Managed multiple projects with same or similar deadlines and high priorities; provided technical and procedural support; developed procedures for processing invoices; established guidelines for filing gold masters; developed quality standards and procedures for Evolve sites; developed flight check procedures; provided training.

Self-employed, St. Louis, MO Oct 2003 – May 2004

Freelancer for Elsevier

Upon moving from Anaheim, CA to St. Louis, MO, began working with a former coworker - Tina Kult - to support her role by formatting files, reviewing Evolve sites, and any additional effort required for project development. After a few weeks, created a new process which became the Technical Review for Evolve sites. Eventually worked with department director and created new role of Associate Producer and was hired as an FTE.

L-3 Communications/Power Paragon, Anaheim, CA Oct 1998 – Jan 2003

Communications Assistant

Provided administrative and clerical support to the department, under minimum supervision, planned and coordinated all trade show activities and in-house marketing support; exercised independent judgment in actions regarding the public image of the company; provided presentation support to all levels of management; collected and compiled market research information, making it available to multiple business units so that resources could be shared and money saved.

Education

University of Missouri – Columbia (UMC). Degree: BS Secondary Education – Business. Graduated December 1991, summa cum laude. GPA: 3.6/4.0

Contact this candidate