Customer Service Office
Resume:
Erma Hall Henry
**********@*****.***
Summary
Enthusiastic, dependable and productive individual, committed to performing responsibilities in a professional manner to reflect positively on employer. Accurate, thorough and detail oriented, perform responsibilities effectively independently of supervision. Strong organizational skills prioritize tasks efficiently to meet scheduled deadlines.
Employment History
January 2016 – Present – Collections
Prime Healthcare - HBSI
Ontario – Vineyard
Communicate with providers office and third party vendors
Research and implementing payer rules and billing
Submit documentation from Providers to support charges
Preparation o appeals to efficiently resolve the claim.
June 2011 – June 2013: Legal Entity Review Representative
HSBC – Call Center
Pomona, CA
Resolve any issues missing information Process the establishment of Consumer Mortgage Loans for legal entity.
Investigate internal and through multiples counties records to attain the necessary documents.
Upload documents to package the legal entity records together.
Complete and accurate in the chain of legal ownership.
July 1996 – May 2011: Customer Service Collections Specialist
HSBC – Call Center
Pomona, CA
Communicate with customers by telephone to collect delinquent consumer, credit cards, mortgages and auto loan, payments to prior to charge-off and completed applicable paperwork.
Review accounts receivable and negotiate payment plans that are agreeable to both parties.
Ensure all customer files are updated with current and accurate information.
HSBC outgoing and incoming telephone calls
Education and Training
U. S. Colleges, Montclair, CA
Certificate of Completion as Computerized Office and Accounting Specialist
HSBC – Consumer Mortgage Loans, Pomona, CA
Certificate of Completion of Legal Entity Workshop
HSBC – Peak University, Pomona, CA
Certificate of Completion in Collections
Erma Hall Henry
**********@*****.***
Summary
Enthusiastic, dependable and productive individual, committed to performing responsibilities in a professional manner to reflect positively on employer. Accurate, thorough and detail oriented, perform responsibilities effectively independently of supervision. Strong organizational skills prioritize tasks efficiently to meet scheduled deadlines.
Employment History
January 2016 – Present – Collections
Prime Healthcare - HBSI
Ontario – Vineyard
Communicate with providers office and third party vendors
Research and implementing payer rules and billing
Submit documentation from Providers to support charges
Preparation o appeals to efficiently resolve the claim.
June 2011 – June 2013: Legal Entity Review Representative
HSBC – Call Center
Pomona, CA
Resolve any issues missing information Process the establishment of Consumer Mortgage Loans for legal entity.
Investigate internal and through multiples counties records to attain the necessary documents.
Upload documents to package the legal entity records together.
Complete and accurate in the chain of legal ownership.
July 1996 – May 2011: Customer Service Collections Specialist
HSBC – Call Center
Pomona, CA
Communicate with customers by telephone to collect delinquent consumer, credit cards, mortgages and auto loan, payments to prior to charge-off and completed applicable paperwork.
Review accounts receivable and negotiate payment plans that are agreeable to both parties.
Ensure all customer files are updated with current and accurate information.
HSBC outgoing and incoming telephone calls
Education and Training
U. S. Colleges, Montclair, CA
Certificate of Completion as Computerized Office and Accounting Specialist
HSBC – Consumer Mortgage Loans, Pomona, CA
Certificate of Completion of Legal Entity Workshop
HSBC – Peak University, Pomona, CA
Certificate of Completion in Collections
Contact this candidate