Customer Service Assistant

Naheeda T. Abbasi

***** ** ******* *****, ********* #9, Porter, Texas, 77365

281-***-**** 305-***-**** ***********@*****.*** PROFESSIONAL EXPERIENCE

H&R Block

Jan.3-April 15 2018

Client Service Professional

Greeting customers

Setting appointments

Both for walk-in clients

Matching clients with tax professional

H&R Block

Jan.3-April 15 2017

Client Service Professional

Greeting customers

Setting appointments

Both for walk-in clients

Matching clients with tax professional

H&R Block Porter, TX

Jan. 2- April 18 2016

Client Service Professional

Greeting customers

Setting appointments

Both for walk-in clients and on phone

Matching clients with tax professional

Jan.3-April 15 2015

Client Service Professional

Greeting customers

Setting appointments

Both for walk-in clients

Matching clients with tax profession

AmeriPlan, Katy, TX September 2003- 2014

Independent Business Owner

Customer service

Marketing; educating prospective clients about our products Mill Run Tours Inc., Miami, FL September 1999- August 2003 Accountants Assistant

Maintaining customer accountants

Preparing daily sales reports

Processing statements and refunds

Daily bank deposits

Diamond Travel, Miami, FL February1995- August 1999 Accounts Assistant

Maintaining customer accounts

Preparing employee payrolls

Organizing bank settlements

Friendly Construction Company, New York, NY January 1993-January 1995 Accountants Assistant

Preparing employee payrolls

Organizing bank settlements

Generating invoices

EDUCATION

Government Premier College, Karachi, Pakistan May 1976 Bachelors of Commerce, 2nd Division

(Equivalent to an Associate of Arts in Business Administration by US evaluations) Government Premier College, Karachi, Pakistan May 1974 Intermediate Commerce, 1st Division

RELEVANT SKILLS

Excellent customer service and communication skills, and experience working as part of a team

Proficient with Microsoft Office programs: Word, Excel, and PowerPoint

Fluent in English and Urdu, National language of Pakistan

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