Manager Customer Service

Barry R Mangen Delray Beach, FL ***** 561-***-**** Home 954-***-**** Cell Email: ********@*****.***

Summary

Over 5 + years experience in operations, Cash handling, order preparation, sales, marketing, staffing and training in a variety of positions. Have excellent team leadership skills and able to communicate with diverse groups of people. Work is highly organized and represents the company in a friendly and professional manner.

Professional Strengths Strategic Planning and Development P&L Management Customer Service Specialist Brand Recognition skills.

Operations: Established and maintained appropriate procedures, including processing of cash, customer complaints and equipment returns. Payments received processed daily onsite, Customer service handles daily issues concerning service, installation and billing inquiries

Sales and Marketing: Monitored all sales activities, by evaluating all sales, and assisted personnel with any issues or difficulties encountered. Created and Inserted all marketing materials, media and direct mail programs for all new and existing products.

Staffing and Recruiting: Recruited and placed qualified applicants in the Cable and Nursing Industries Built, Telemarketing and sales teams for more than 15 Cable TV systems Hired, Trained and evaluated cashier and customer service agents, whose results exceeded company sales expectations.

Training Trained Employees to provide the highest level of Customer Service and Satisfaction. Trained new Managers in areas of operations, finance, security, ordering and the handling of monthly reports and other issues.

Education:

Master of Science, Major: Education

Southern Connecticut State University, New Haven, CT

Bachelor of Arts, Major: Communications

University of Miami, Coral Gables, FL

Employment History:

Cashier; Bed Bath and Beyond, 20560 State Rd # 7 Boca Raton Fl 2013-2018

Meat Department Associate Winn Dixie Bercasa Way Boca Raton FL 2012-2013

Health Caregiver, Mangen Associates, Palm Desert, CA 2002 - 2012

Placement Manager, Ready Link Healthcare, Thousand Palms, CA 2006 -7

Purchasing Manager, AVIR Inc. Palm Desert, CA 2005 - 2006

Health & Insurance Sales, Cornerstone America 2004 - 2005

Loan Officer, The Mortgage Center, Palm Desert, CA 2002 - 2004

Regional Manager, Northland Cable Comm., Moses Lake, WA 1999 - 2001

System Manager, Liberty Cable TV, Southgate,CA 1996 - 1999

School Teacher, Fort Worth Ind. School District, Fort Worth TX 1992 - 1996

General Manager, Popeye's/El Pollo Loco/Wendy's, Los Angeles, CA 1987 -1992

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