Human Resource Generalist

Dedicated, highly motivated, confident professional with a strong passion for helping and understanding the needs of people. Progressive experience problem solving, process development and performance management processes. Skilled at effectively and efficiently communicating this has enabled me to build relationships with employees across all levels of an organization.

Core Competencies

Administrative Supervision

Complaint Resolution

Customer Retention

Mentoring & Coaching

Performance Management

Policy Management

Problem Solving

Process Development

Project Management

Teambuilding & Leadership

Time Management

Training

Professional Experience

Twin Benefits Bolingbrook, IL January 2018–Present

HR Generalist

Responsibilities and highlights include:

Design and implement office policies by establishing standards and procedures

Coordinate and administer new hire orientation, I9 verification and create employee file

Assist in benefit administration

Oversee daily management of personnel files and employee changes

Complete HR/office duties as assigned

Footprint Retail Services Lisle, IL March 2016–July 2017

HR Generalist

Responsibilities and highlights include:

Regularly review existing HR policy/documents and makes recommendations for updates/revisions while also developing new policies and forms as needed.

Preside as point of contact for all re-hire eligibility as well as new hire eligibility as it relates to background checks.

Enter new hires into HRIS system, administer updates and changes to employee information

Chair all merchandising employee complaints, issues or concerns.

Head all responses to unemployment claims as well as attend disputes/hearing, resulting in a 91.7% favorable decision for 2017 1st quarter and $44,411 in company savings.

Oversaw daily management of personnel files and employee changes.

Prepare and distribute weekly and monthly reports (i.e turnover, unemployment)

Providing backup to HR Manager and Payroll Specialist as needed.

Administer and implement employee engagement.

Footprint Retail Services Lisle, IL June 2008–September 2011

Installation Coordinator

Retail marketing firm providing in-store servicing needs for premier brands, including transportation, warehousing, installation, rollouts & remodel/new store, merchandising, training and comprehensive reporting. Responsibilities and highlights include:

Working closely with twenty installation contractors throughout the country ensuring the quality of the rollouts were in compliance with company standards.

Facilitating onsite training of the contractors’ office personnel on billing, escalation procedures, and policy adherence.

Researching and identifying case load trends and effectively communicating to team through weekly updates, resulting in a 75% improvement in case load resolutions.

Initiating quarterly audit preparation for the entire installation network.

Charting an employee recognition program, enhancing company morale.

Receivable Management Services Naperville, IL November 2006–June 2008

Data Entry Clerk

A debt recovery company servicing clients from a wide range of industries.

Responsibilities and highlights include:

Entering and processing high-volume of claims into the corporate database that was used to generate the collector’s call list exceeding 96% accuracy levels, operating consistently at 99.5% accuracy

Performing administrative duties as assigned, including filing, coping, answering telephones, etc.

Exel Direct Aurora Illinois January 2004–November 2006

Office Manager (September 2005–November 2006)

A leading contract logistics provider specializing in international express, overland transport, and air freight. Responsibilities and highlights include:

Directing recruitment and retention of team leads and staff of 10 employees providing top-notch service to both internal and external customers.

Supervising, facilitating skills training and coaching, and evaluating staff on a ongoing basis.

Built and launched process document outlining all processes for dock office.

Answering questions, responding to concerns, and alleviating delicate situations with professionalism and sensitivity.

Billing Clerk / Administrative Assistant (January 2004–September 2005)

Responsibilities and highlights include:

Operating as point of contact for all HR issues and concerns within the profit center.

Orchestrating new hire orientation to include I9 verification and organization of employee files

Producing daily/monthly billing and reporting.

Working closely with the General Manager preparing all receivables for P&L reconciliation at month end.

Collaborating with the Office Manager to oversee and execute the daily activities and processes in compliance with the standard operating procedures for each of the 8 customers serviced.

Boosting company morale through the implementation of employee recognition programs that included Employee of the Month and Employee Life Saver.

Education

Bachelor of Science, Human Resource Management

DeVry University

Computer Skills

COMPUTER – Windows 95/97/2007/13; Microsoft Office Suite, TimePro, Paylocity, Citrix, Taleo

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