want to learn new skills
Resume:
ESSAM AHMED SAID
** **** **-*****- **-Shabab - Obour City . E-Mail:*****.*****.****@*******.*** Cairo, Egypt Tel 002-0100-8167546
Dear Sir/Madam
Reference the available job vacancies in your organization that match my qualifications, please find attach my resume wishing it suits your requirements. Please find here under my personal information and contact details for further contacts:
Birth Date : 16/07/1986
Nationality : Egyptian
Marital Status : Married
Military Status : Exempt
Place of Birth : Cairo
Address : Obour City - El-Shabab- Gant el Obour
Email : *****.*****.****@*******.***
Mobile No. : 002-0100-8167546
I would appreciate an opportunity to discuss with you how I might best meet your needs.
Thank you for your consideration.
Regards,
Objective
Seeking a responsible position in a company where my experience and accomplishment will allow me the opportunity for growth and further experience
Education and Qualification
o Bachelor of Information systems and administration, advanced academy, 2008.
o Grade: Good
o Preparing Diploma in (I.T) at Cairo University.
Computer literacy
o Microsoft, 2008Server.
o Microsoft Office, 2003, 2008,2013
o Active Directory 2000, 2008
o Internet Facilities
2/5
ESSAM AHMED SAID
53 Gant El-Obour- El-Shabab - Obour City . E-Mail:*****.*****.****@*******.*** Cairo, Egypt Tel 002-0100-8167546
Responsible For The Following Activities
Responsible for Information Technology on (Horizon Pyramids, Grand Pyramids Hotels)
Installation of Comsys System
Hardware, Printers, Notebook, PCs, Maintenance and Networking Administration Language Skills
Language Spoken Written
Arabic Native Excellent
English Good Good
Personal Skills:
Highly motivated
Strong organizational & time management skills
Ability to work under pressure
Fast Learner
Self motivated, dependable and goal oriented
Good presentation & communication skills
Ability to work individually and as a cooperative team member 3/5
ESSAM AHMED SAID
53 Gant El-Obour- El-Shabab - Obour City . E-Mail:*****.*****.****@*******.*** Cairo, Egypt Tel 002-0100-8167546
JOB DETAILS
Fluent in handling IT technical issues such as Active Directory, hardware, applications SharePoint, network etc.
English/Arabic speaking skills
Roles:
1. Monitor and support technical Data center with NW team 2. Install, support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, Wi-Fi controllers, and firewalls.
3. Perform network security design and integration. 4. Respond to all incidents and elevate to First and second level if required 5. Take ownership of user problems and be proactive when dealing with user issues
6. Follow up on all help desk issues
7. Advise user on appropriate action
8. Follow standard help desk procedures
9. Provide first line and second line technical support. The second line support embraces attending and resolving users’ related issues such as network, PC/laptop OS, printing, email, share-point.
10. Perform network security design and integration. 11. Diagnose problems and solve issues, often under time constraints. 12. Provide network and host based security, incident response, firewall and VPN management and administration
Excellent knowledge of hotel operation and procedures including: o Setup Comsys Program,Call Advisor,onity system For Hotels o Sales buzz
o Sequence of work on each department
o Policies, charts, priorities, and concepts of hotels o Hospitality, management, handling problems and complains I.T Department Problems, Responsibilities and Duties. Assisting all users and offer
guidance.
4/5
ESSAM AHMED SAID
53 Gant El-Obour- El-Shabab - Obour City . E-Mail:*****.*****.****@*******.*** Cairo, Egypt Tel 002-0100-8167546
Software installation. Supporting Applications.
Supporting Network and Paths.
Technical Support. On hardware Problems.
Supporting Wireless network And Internet
technical support Hand Held
Responsible for taking & logging incoming calls & providing efficient customer support for
all 1st
Line issues relating to Servers, Desktops, Laptops and peripherals. Responsible for allocating work to junior staff and induction training for new staff.
Responsible for all Companies Asset Tracking and maintaining. Responsible for all Following procedures/checklists and updating support documentation.
Provide technical support to the staff of over 400 users. Configuring, installing, testing
computer
hardware and software.
Supporting on average answering 30 IT calls a day. Worked with Technical Support team on migrating Operating Systems and Data.
Handling
Multiple tasks to meet project and Tasks deadlines. LAN/WAN network support with Networking Team.
Printers troubleshooting and coordination with Third Party Vendors to solve printers
related issues.
Reporting to IT Section Manager high priority incidents and coordinate to solve such
incidents
and make sure IT Service continuity and Stability. keeping customers updated as to progress.
Travelling to client sites to help with installs, deployment, and troubleshooting. Identifying & reporting on the budgetary implications of IT projects and upgrades.
Investigate specialist and complex IT support issues with Legal Department. Analyzing user support statistics/data and recommending appropriate measures.
Applications and software installation
5/5
ESSAM AHMED SAID
53 Gant El-Obour- El-Shabab - Obour City . E-Mail:*****.*****.****@*******.*** Cairo, Egypt Tel 002-0100-8167546
PROFESSIONAL EXPERIENCE
JUNE 2014 SOUDANCO
TILL NOW
MARCH 2010 GRAND PYRAMIDS HOTEL
APRIL 2009 HORIZON PYRAMIDS HOTEL
Training
MCSE Microsoft Certified Systems Engineer
ICDL
Microsoft Office at Cairo University
Communication Skills
ITIL Foundation
Achieving A personal victory (Vodafone )
If there are any further comments or missing details do not hesitate to let me know
Contact this candidate