Aws Basem Daqqah

Cell+962********* Phone: +962*********

E-mail: ac58xp@r.postjobfree.com

IT & SAP Manager

Over 10+ years of experience in IT Specialist, SAP, ERP

Objective: Seeking a challenging position to build a long-term career in a dynamic and progressive organization with value in modern management, which offers potential to learn and grow.

Profile:

Ability to deal and to communicate efficiently

Create and sustain relationships

Patience with the ability to prioritize and organize

Quick learner and hard worker

Analyses problems and make corrective decisions

Self-confident, creative, productive.

CAREER PROFILE

B1PRO – SAP Partner - Riyadh – KSA

Project Management Officer (Jan 2018 – present)

Responsibilities:

As Project Management Officer is a professional able to support projects and programs independently, acts as a right hand of project manager / delivery manager. The activities of the PMO are centralized around resource and work planning & control, budget management, change management and product quality control. Also, a PMO person is able to lead a small team of junior program control services members: schedule and assign work, set objectives, provide feedback on performance and motivate.

In short, a PMO is in the heart of a project helping the project manager to administer and operate within different project management areas and manage people to deliver scheduled and on demand services in time, scope and budget agreed with client.

Report generation following a predefined script as well as preparation of custom reports for project needs

Administration of risks and issues

Help with implementation of Accenture standard project management methodology

MS Project work plan management support; keeping track of plans, budget, quality standards, deliverables and dependencies

Project metrics reporting and project finance management

Facilitation of internal and external meetings

Monitoring of relations between project areas and active improvement submission

Leading and coaching a small team of junior project support specialists (program control services members)

Organizing project resource management

Al Marjan Island – Ras Al Khaimah

IT Consultant - SAP Project Manager (May 2015 – Dec 2017)

Al Marjan Island Brief: Al Marjan is a man-made island is located in Ras Al Khaimah, Extending a vast 4.5 kilometres into the sea, the island covers an area of 2.7 million square meters. Offering amazing plots of land at the Heart of Al Marjan Island – breath-taking and directly on the beach perfect for a Residential, hotel and resort project.

Responsibilities:

liaising with staff at all levels of at Al Marjan team;

defining software, hardware and network requirements;

analyzing IT requirements within and giving independent and objective advice on the use of IT;

developing agreed solutions and implementing new systems;

presenting solutions in written or oral reports;

purchasing systems where appropriate;

designing, testing, installing and monitoring new systems;

preparing documentation and presenting progress reports;

organizing training for users and other consultants;

Migrate all emails from Exchange server to Google Apps emails system.

Built Data Center for Al Marjan Island from Scratch in professional way, and also administration for below servers.

Primary Domain Controller Active Directory Users and computers,

Secondary domain controller Active Directory Users and computers.

Antivirus Server, Backup system, Disaster recovery system, File Server and sharing folder.

Solve all IT Problems, Emails, Network, internet, Etc.

SAP Project Responsibilities:

Implement and integration SAP ERP system for al Marjan Island In professional way and Remove legacy system like Tally Application Form Accounts, Nabea for Human Resource, and migrate all Historical Data to SAP ERP system.

SAP Module (FICO, MM, REFX (LUM), HCM, BI).

Study of AS IS business processes involving entire Steel and Pellet Manufacturing process.

Requirement gathering for mapping SAP.

Preparation of Business Blue Print document based upon the ASIS/TOBE methodology.

Configuring the SAP system based on the Business Blue Print document.

Testing the scenarios for MM and cross modules for integration with all the modules.

Providing training to the key-user on all the scenarios of MM/WM& UAT sign off from the key users.

Preparation of Functional specifications for developments.

Jointly working with the ABAP team for Forms / Reports development.

Testing of developed forms and reports.

Preparation of templates and LSMW project & sub project for upload of master and open item data.

Preparation of Configuration documents & training manual for end users.

Testing of Cut-over master data & open item upload in quality

Providing Post Go-Live support and guidance to the Process Owner, Power user and Key users.

Gulf Pharmaceutical Industries (Julphar), Ras al Khaimah

IT Administrator / SAP Team Leader (March 2009 – May 2015)

Company Brief: Gulf Pharmaceutical Industries is the largest generic pharmaceutical manufacturer in Middle East and North Africa and distributes medicines to over 40 countries. Established in 1980 in the United Arab Emirates, operate fifteen internationally certified manufacturing facilities globally, produce over a million boxes of medicines daily and hold 4,074 product registration certificates.

Responsibilities:

Study of AS IS business processes involving gather the requirement and finalize Business Blueprint.

Requirement gathering for mapping SAP.

Be responsible for ensuring high quality SAP applications services to the user base of DCWW.

Ensuring that the ICT suppliers provide high quality service at all times.

Responsible for the development and delivery of the SAP applications & product architecture roadmap of the Data Centre’s for AMP5.

Collaboration with the Service Delivery Leadership Team, contribute to the development and delivery of the BIS strategy in support of the corporate plan.

Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services.

Ensure that incidents and problems are fully documented within the relevant reporting systems.

Coordinates the implementation of agreed remedies and preventative measures Provide high quality management information on customer service levels.

Beta Mobile, Authorized dealer for Zain, Jordan

IT Administrator (March 2005 - March 2009)

Company Brief: Beta Mobile Telecommunications Co., Ltd. operates as a subsidiary of Jordan Telecommunications Company (Zain) - Public Shareholding Company.

Responsibilities:

Administration of Windows Servers with more than 100 clients.

Answer and log incoming IT support calls into the IT Management System

Manage all incoming IT support emails into the IT Management System and direct to the necessary support queue, escalating requests to the appropriate party, as needed.

Manage all other incoming support emails and distribute to other departments as necessary (e.g. Software Development Team, Maintenance).

When an urgent support request is made for a site, I arrange for the Mobile IT Support Specialist to visit the site to resolve the issue.

Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner.

In conjunction with the Senior IT Manager, monitor high impact issues to ensure all relevant staff are deployed effectively.

Ensure relevant IT support staff are made aware of the current support issues via agreed communication procedures.

Education

Master degree in computer Information System, Yarmouk University, Irbid– Jordan, 2008

Bachelor degree in computer information system, Al Albayt University, Amman – Jordan, 2005

Training Courses

Microsoft Certified Systems Administrator (MCSA), New York Institute of Technology - NYIT, Amman.

Microsoft Certified Systems Engineer (MCSE), New York Institute of Technology - NYIT, Amman.

Fortinet Certified Network Security Professional (FCNSP), Secure Way, Dubai Internet City FCNSP.

Fortinet Certified Network Security Associate (FCNSA), Secure Way, Dubai Internet City FCNSA.

Personal Details

Date of Birth: 30th December 1982

Marital Status: Single

Languages: English and Arabic

Nationality: Jordanian.

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