Sales Customer Service

Laron M. Vann

**** ****** ****** *******, ** ****4 PHONE 757-***-****

*****.****@*****.***

Qualification Summary

10+ years as a top producing sales/business analyst in the telecommunications, IT and professional services industries. Hard charging performance driven sales professional consistently exceeds quotas. Dynamic, articulate communicator offering high powered presentation, negotiation and closing skills. Strong customer relationship builder based on service, support and follow-through. An experienced professional who excels in uncovering customer needs, providing solutions, handling objections and closing sales. Technically proficient in MS Office, SQL Server 7, Windows 2000, Outlook, HTML and Active Directory.

Education

Hampton University, Hampton, VA

Bachelor of Science; Business Management

Professional Experience

Sprint Corporation Chesapeake, VA 08/16 to Present

Lead Retail Sales Consultant

Responsible for selling mobile wireless solutions, accessories and service plans by effectively discovering the customer’s needs and present value-added solutions.

Inspire, educate and excite customers about how our solutions can impact their lives and businesses.

Assists fellow Sales Consultants achieve company/personal sales goals, resulting in a 185%+ increase in MTD new line activations.

Effectively communicates sales objectives and results, follow-up to directives, delegate tasks, implement policy and procedures.

Achieves and maintains highest customer service quality scores within the company by effectively resolving customer billing and account issues.

Consistently exceeds personal and corporate sales goals by conducting aggressive marketing/networking campaigns and maintaining an updated CRM database.

Leads, motivates, and optimizes sales teams through performance management and targeted sales initiatives; effectively used weekly conference calls to challenge and motivate teams.

Cox Communications Chesapeake, VA 07/15 to 2/16

Inbound Sales/Technical Support Representative

Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales and technical support environment.

Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer’s reason for calling.

Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers’ need based on Cox prescribed call flows.

Maintains accurate records of sales activities on a daily basis.

Increase revenue through up-selling and cross-selling video, HSI, home security and telephony services to existing customers.

Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.

Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers.

Provides outstanding customer service, troubleshoot and resolve service and technical problems for customers by asking appropriate questions.

Verizon Wireless Chesapeake, VA 09/14 to 08/15

Solutions Specialist

Lead the development and implementation of the retail sales channel for sales generation of wireless products, services, and applications.

Accountable for the successful completion of all sales and data training programs of direct reports within time constraints as well as with promotional trainings.

Educates employees on best practices to assess and address various client needs and lessen management’s involvement with errors on customer accounts.

Implemented selling strategies that produced positive outcomes on overall sales performance by qualifying customers for additional services before unsubscribing from existing ones.

Contributed to the company to be recognized as three-time #1 producing store in the Northeast Region from November 2014 to March 2015.

Maintained industry values, business ethics, and ensured strict confidentiality concerning corporate proprietary information. Handled inventory, cash management, conflict resolution, customer escalation, and business account acquisition/maturation.

Drive Time Automotive Group Chesapeake, VA 08/11 to 09/14

Sr. Sales Advisor / Operations Advisor

Developed sales strategies and set challenging personal sales goals to ensure peak performance. Maximize sales by regularly connecting with well-established clients and building relationships with prospective customers; promote new products and keep informed of sales events.

Utilized client-centric approach to assess client needs and demonstrate how product's features, functions, and benefits meet needs. Ensured optimal experience for each client from initial meeting through final delivery. Consistently monitor inventory levels and in-stock products. Remained abreast of cutting-edge and emerging industry trends.

Annually delivered a gross profit exceeding $846k sales by recommending new pricing strategies that were subsequently implemented throughout the entire sales organization.

Matched clients to the best financial products to make sure that their vehicular purchases were properly protected. Secured loans and non-traditional financing options for customers. Coordinated dealer-to-dealer trades and controlled inventory.

Awarded 2013 MVP Award and President’s Club recipient for leading sales statewide and ranking 10th in the company.

Electronic Systems Inc., Elizabeth City, NC 06/08 to 08/11

Business Analyst / Major Account Manager

Recruited for the Print Technology Division to achieve revenue targets among SLG & commercial accounts through the development of the Xerox hardware & software product line in the Northeast North Carolina region. Grew region’s annual sales & service revenues 200% by recommending the implementation of a strategic approach versus a competitive one when targeting large accounts.

Developed and submitted annual sales business plan to management team, including revenue and profit goals, targeted accounts, marketing strategies and other financial data as required and update plans quarterly. Presented, negotiated, and won Bid Specifications for the 3rd largest school system & county government in Northeast North Carolina.

Contributes to ESI’s growth by developing corporate sales and marketing processes through a customized coding procedure in order to create a unique corporate business language.

Lead analyst on data migration projects to combine client information from the distributed policy resource systems into Enterprise Customer Info File (CIF).

Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed solutions and develop workable solutions.

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