Administrative Assistant Customer Service

Denise K. Maroney

*** ******** **** ****** #**

Sacramento, CA 95831

Phone: 916-***-****

email: *********@*****.***

OBJECTIVE

Customer Service Representative/Office Assistant

QUALIFICATIONS: Over 20 years of excellent clerical and general office experience. I really enjoy Call Center environment. I am reliable, dependable, and team player. Time management skills, ability to work independently, prioritize and multi task. I have basic computer skills. Client intake and front desk. I was Care Provider for my spouse and parent until the end of their lives. I am excited to return to an office environment for the next chapter of my life.

Client Service Coordinator, Saint Johns Program for Real Change Aug 2017 - Present

Coordinate with Case Managers, Therapist, to ensure safety, rules, and policies at a homeless shelter for women and children. Daily AOD Testing to ensure a clean and sober environment. Transport clients to appointments, meetings, and Emergency Room. The shelter is a 24hr operation. I have worked all shifts, i.e. morning, swing, and graveyard.

In Home Care Provider, Greater Sacramento County, July 2005 – November 2016

Provides In-Home Care. Worked with Developemently Disabled Adults. Clients with Memory Loss, Dementia, Alzheimer’s. This includes: budgeting; scheduling and transporting clients to and from appointments; providing personal care, i.e., grooming; dispensing medications, prepare meals, and companionship.

Client Service Coordinator,Saint John’s Program for Real Change July 2014- November 2014

Coordinating with Case Managers, Therapist, etc to ensure safety, rules,and policies at a homeless shelter program for women, and children. Transporting clients to and from various appointments, and meetings.

Administrative Assistant, TEMPS-TO-GO, Sacramento, CA, December 2004 – January 2005

Provided administrative assistant support. Excelled at customer service and clerical positions for this temporary employment agency until acceptance of permanent employment at Bowlers Paradise.

Ticket/Entertainment Agent, TICKETMASTER/RESERVE AMERICA, Rancho Cordova, CA,

June 2004 – August 2004

At this Call Center, researched and resolved issues related to ticket sales. Answered incoming phone calls. Booked and sold tickets for various events; which included concerts, circuses, musicals, plays and sports. (California and surrounding states).

Office Assistant II, SACRAMENTO COUNTY CHILDREN’S MENTAL HEALTH, Sacramento, CA

June 2000 – January 2002

Provided call center support. Took information from clients over the telephone. Entered information into database. Created new case files and case research. Coordinated referrals for services with Staff Therapist, CPS social workers and Case Managers.

Claims Processor I, SUTTER CONNECT, Rancho Cordova, CA, November 1999 – June 2000

Performed data entry and adjudication of medical claims for Third Party Administrator and various medical groups.

EDUCATION

Certificate of Customer Satisfaction Excellence

Certificate of Negotiations of Training

REFERENCES AVAILABLE UPON REQUEST

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