Manager Project
Resume:
Resume
Michael Krafchak
Commerce Twp., MI 48382
ac58j3@r.postjobfree.com
Executive Summary
I am a versatile, widely experienced Project Manager. Successfully completed Thirty projects.
I have used traditional waterfall as well as Agile execution. I have mixed both methods in one project. I have remote project management experience. I have managed multiple vendors within one project.
I have managed projects typically including identifying requirements, addressing needs, concerns and expectations, set active communication, balance competing constraints including: Scope, Quality, Schedule, Budget, Resources and Risks.
I have used all the typical PMO tools including: SOW/Charter development, contracts, work plan design & maintenance, budget design & monitoring, status reporting, issue tracking and resolution, resource management, integration implementation, process improvement, unit, integrated and UAT, implementation readiness plans as well as implementation support design.
I have managed application and technical projects as well as coding/build and process improvement efforts.
Organized and managed large and complex projects such as opening new hospitals. Some over $100 Million in budget.
Senior Project Manager
Henry Ford Health System
PM Methods: Waterfall (PMBOK)
March 2018 – Present
Managed 4 projects: (Present contract assignment)
EPIC Patient Scheduling – On Line Video appointment. Developed Charter, Workplan & Budget, Implementation.
Server Moves – Moved Sladen Library servers and applications to new VM’s in new DMZ. Developed Charter, Workplan & Budget, Implementation.
Surface Pro Upgrade – Upgraded WIFI and Windows on 41 Surface Pro Tablets. Developed Charter, Workplan & Budget, Implementation.
OnBase Document Management Cloud (Hyland). Developed Charter, Workplan & Budget, Implementation.
Responsible for quality, Budget, Scope & Timeline.
Responsible for quality of workflow & business process design.
Led technical design and implementation.
Senior Project Manager
Blue Cross Blue Shield of Michigan, Detroit, Michigan
PM Methods: Waterfall PMBOK, Agile: Sprint Coordinator, Product Owner
November 2016 – Jan 2018
Implement Visiant Care Management System – Ze-Omega
Managed 9 vendors from contract to implementation.
Responsible for quality, Budget, Scope & Timeline.
Developed complex, multi-function workplans as well as control standards.
Tracked and coordinated resolution of issues and barriers to project progress.
Managed the Interface integration (both business and Agile) of vendors into the Visiant Care Management system.
Determined vendor/BCBS workflow and training requirements.
Coordinated present-state and future state business and system analysis.
Developed and maintained tracking system for all business and system vendor effort.
Responsible for quality of workflow & business process design.
Additional Project: Analyze & Build Exec Governance Structure
Working with Executive Leadership within the Blue Cross Division,
Assessed Project governance (PMO) process and controls.
Gained acceptance of findings with Executive Leadership
Developed new Governance structure, processes, reports and membership.
Led team in developing payer program content.
Senior Project Manager
Trinity Health Services, Livonia, MI Office (TIS)
PM Methods: Waterfall PMBOK, Agile: Sprint Coordinator, Product Owner
September 2015 – November 2016
HealthQuest Patient Accounting
Responsible for developing the work plan, risk analysis, standards and budget following strict PMI methods. Monitored work plan, issue and risk resolution as well and capital and operating budgets.
Project Manager for a patient accounting data conversion from Meditech to HealthQuest.
Project involved influence from a Cerner clinical implementation at the same time.
HealthQuest effort included implementation of PNC lockboxes and online pay modules.
Ensured interface integration, conversion and testing were well designed and executed.
Worked closely with the Cerner clinical team developed cutover methods and controls.
Developed SOW for other PNC banking modules including: Patient Self Scheduling, Online & Point of Service Bill Pay, Pre and On-Site Registration including demographic updates and check-in, Online forms completion w/electronic signature and associated process improvement.
Responsible for quality, Budget, Scope & Timeline.
SECOND (Parallel) PROJECT: Managed the PNC Online Bill Pay implementation at 3 remote hospitals. Developed Statement of Work and applied PMI methods.
Responsible for quality, budget, scope& timeline.
Managed work plan including scheduling, resources (including client resources), deliverables, milestones and change control.
Managed issue and risk resolution as well as budget and project motivation.
Developed test and managed Integrated and UAT process.
Managed the development of new work flows. Led training development for each institution.
Developed cut-over as well as ongoing support processes.
Ensure Network, Telecom and Security is designed properly.
Responsible for quality of workflow & business process design.
Senior Project Manager
University of Michigan, School of Medicine & Research
PM Methods: Waterfall PMBOK. Agile: Scrum Manager, Extreme Programming (XP) Coordinator, KanBan Coordinator
October 2013 – August 2015
Develop Virtual Data Warehouse – Research Data
Used a combination of Agile and Waterfall Project Management methods.
Develop project management standards for a cross between typical waterfall method and Agile.
Responsible for quality, budget, scope and timeline.
Project Manager for Proof-of-Concept development of a Service Oriented Application (SOA) and Application Program Interfaces (API) build between a Data Access Tool (DAT) and a federated research data warehouse.
Project included development of a new and unique data movement platform, implementing Red Hat Data Virtualization and LexEVS Terminology/Ontology services.
Managed Data Catalog effort for 4 large data sources. Effort included documenting metadata about each of the sources plus determining a data model.
Managed effort with the deliverable being the design of Terminology and Vocabulary service for research arena.
Lead for planning and implementation of network, telecom, security and design.
Two JAVA developers involved in the coding effort plus two Data Architect’s and a Business Analyst.
Highly political environment with many competing projects using the same resources. Matrix environment.
Led self-training module development for web access.
Responsible for Technical Vendor Management
Senior Project Manager
Care Point Health, Jersey City, NJ
PM Methods: Waterfall PMBOK
July 2013 – September 2013
Project Manager for the implementation of Meditech EDM application in the ED’s of Christ Hospital and Hoboken University Medical Center.
Responsible for quality, budget, scope and timeline.
Responsible for quality of workflow & business process design.
Managed development of charge processes including development of Charge Master, implementation of ICD and CPT codes, development of charges and audit of same.
Worked with Patient Accounting Department to ensure patient bills would process correctly.
Managed go live for Christ Hospital and guided ED staff in resolving all post go live issues.
Directed ED staff and Christ Hospital, Hoboken University Medical Center and Bayonne Medical Center in defining their role in the Meditech CPOE implementation.
Managed the planning, build, development of work flow and implementation of EDM application.
Led team to review and plan changes to network, telecom and security capabilities.
Project Manager for 6.07 upgrade of Meditech. Responsible for managing Integrated Test across 3 hospitals. Required design and execution of test. This was 3 separate tests – one for each hospital.
Senior Project Manager
Flagler Hospital, St. Augustine, FL
PM Methods: Waterfall PMBOK
November 2012 – June 2013.
Full Allscripts Implementation
Entered project mid-stream. Team was disorganized, lacked standard PM Controls and lacked focus. In the end, team met requirements for design, build, quality and timeline.
Managed build, testing and implementation of Allscripts inpatient application. Included Core (SCM), Pharmacy (SPX), Clinical Documentation (ClinDoc) and Emergency Room. Team of 8 Analysts.
Responsible for quality, budget, scope and timeline.
Responsible for quality of workflow & business process design.
Recommended possible workflow changes.
Managed Core Team for Functional and Work Flow Testing. Included writing test scripts.
Managed build schedule.
Ensured build was correct across all environments through Change Control.
Managed interface team for development of Cardiology system interfaces into Allscripts SCM.
Represented team in planning & execution of data conversion effort.
Working closely with Patient Accounting, managed team responsible for developing the Charge Master, ensuring ICD and CPT codes were correct and run Integrated Test to ensure charging and bill processing was correct.
Ensure changes in work flow were reflected in training design.
Senior Project Manager
Holy Cross Hospital, Detroit, MI
PM Methods: Waterfall PMBOK
April 2012 – October 2012
Select Patient Accounting System.
Utilized knowledge of patient accounting, review, and analyzed Kairos Healthcare patient accounting application and accounting workflow.
Recommended possible billing workflow changes.
Responsible for quality, budget, scope and timeline.
Researched available billing solutions resulting in 10 possible vendor solutions. Ensured compatibility with MMIS, CMS and HIPAA. Designed RFP.
Ensured compatible electronic data exchange (HIX) for Medicaid, Medicare, BCBS, county agencies and other exchanges.
Led team by creating tools necessary to identify potential applications, evaluated the application and planned the implementation of their selection.
Ensured network, telecom and security were properly designed for new application.
Negotiated contract for purchase and performed initial planning for implementation.
Senior Project Manager
Detroit Medical Center (DMC) Children’s Hospital, Children’s Specialty Clinic, MI
PM Methods: Waterfall PMBOK
March 2012 – July 2012
Implemented Allscripts Professional EMR
Served as Allscripts client-side project manager.
Responsible for quality, budget, scope and timeline.
Responsible for quality of workflow & business process design.
Managed team for implementation of (EMR) for 34 outpatient clinic services.
Directed interface development, testing for 6 interfaces plus demographic, insurance data conversion.
Managed development of electronic data exchange with various payers including Medicaid, Medicare, BCBS and so on.
Worked closely with Allscripts project manager and directed the design and build of the Allscripts electronic medical record application.
Planned implementation for each clinic.
Senior Project Manager
St. John’s Providence Health System, Warren, Mi
PM Methods: Waterfall (Gartner)
January 2012 - April 2012
Implemented 4 Medium Sized Projects.
Managed proposal development for four initiatives including Talisma gift giving software and hardware move, iPatient EMR software evaluation, McKesson enterprise Rx conversion, Lab Medquest dictation system upgrade.
Directed the implementation of Amcom call center.
Responsible for quality, scope, budget and timeline.
Worked with technical team to ensure network, telecom and security were properly designed and implemented.
Supervised the technical team responsible for analyzing the implementation of Compass/Touch Point dietary system at five facilities.
Senior Project Manager
Mott Children’s Hospital, part of University of Michigan Health System, Ann Arbor, Michigan. Replacement
Hospital.
PM Methods: Waterfall (Gartner)
February 2011 – December 2012
Activate New Children & Women Hospital.
Functioning at the Program level, wrote the work plan for the 13 months before opening the facility. Work plan covers 62 departments/Services and approximately 100 staff members, vendors and contractors.
Designed and supervised development of a “Roadmap” document for each department/service. This document outlined all the steps necessary to activate their department/service.
Responsible for quality, scope, budget and timeline.
Build and maintained a SharePoint site intended to house all documents associated with each department/service
Directly supervised two project managers who were responsible for the activation of 29 departments/services
Project Chair responsible for developing the patient move plan. Plan was designed to move approximately 200 patients within 12 hours. Patient acuity is very high at this hospital.
Responsible for Vendor Management.
Senior Project Manager
University of Michigan Hospital, Ann Arbor, Mi
PM Methods: Waterfall (Gartner)
August 2008 - January 2011
Implement Eclypsys (Allscripts) CPOE
Served as project manager for the execution of the Eclipsys CPOE implementation (first contract).
Performed as project manager for the Eclipsys 5.0 upgrade (second contract).
Project Manager for the implementation of CPOE in the cancer center (third contract).
Implemented project audit for the new C&W hospital commissioning project (fourth contract).
Wrote work plan and standards for the commissioning of the new C&W hospital (fifth contract).
Worked as PMO and project advisor for C&W commissioning project (sixth contract).
Managed two project leaders responsible for 30 departments
Responsible for quality, budget, scope and timeline.
Senior Project Manager
Clarian Arnett Hospital, Indianapolis, Indiana
PM Methods: Waterfall (Gartner)
August 2007 – July 2008
Activate New Medical Facility – IT Concentration.
Responsible for client side of Cerner applications.
Responsible for quality, scope, budget and timeline.
Lead in developing plan for network, telecom, security and implementation.
Served as project manager for the process to identify outsourced vendor (s) for the following departments dietary, cafeteria, environmental service, facilities, transportation, biomedical engineering, customer service, gift shop and coffee kiosk.
Defined department operations developed selection criteria and managed selection process.
Negotiated and finalized contracts with two vendors.
Developed hospital activation plan for the above departments, including budget, timeline, workflow, IT and communication systems, staff hiring plan and day-in-life scenarios.
Senior Project Manager
Henry Ford Health System, West Bloomfield Hospital, Detroit, Mi
PM Methods: Waterfall (Gartner)
May 2006 - August 2007
Directed and designed implementation plan and budget for 80 various computer applications.
Responsible for quality, scope, budget and timeline.
Supervised personnel implementing Mediware WORX, Amerisource Bergen D21, Pyxis Med Station, Pyxis Connect and Pharm Doc Net.
Managed personnel implementing Misys Lab, Misys Co Path and RALS glucometer testing.
Developed work plan for 50 Cloverleaf interfaces, numerous patient accounting, general ledger and accounts payable point-to-point interfaces.
Managed development of electronic data exchange for all providers.
Ensured Medicaid Infrastructure was compatible.
Headed planning activities to develop technical sizing, budget and installation work plan.
Senior Project Manager
Clarian North Hospital, Indianapolis, Indiana
PM Methods: Waterfall (Gartner)
August 2004 - December 2005
New Hospital green space to opening – IT Concentration.
Responsible for quality, scope, budget and timeline.
Responsible for client side of Cerner applications.
Represented technology in design phases of the north facility design.
Served as a key member of the project management office (PMO) responsible for managing the hospital activation process.
Wrote the work plan for all facets of hospital activation including, department activation, technology (equipment) installation, education development, IT implementation staff on-boarding and many other phases.
Provided oversight for installation of 6500+ pieces of medical equipment.
Managed pharmacy technology installation, entertainment system installation and Pyxis patient station design and installation.
Led technical team in design of network, telecom and security for two new hospitals. Included budget, timeline and resource planning.
Developed staff on-board training skills mapping.
Senior Project Manager
Clarian West Hospital, Indianapolis, Indiana
PM Methods: (Gartner)
April 2002 - August 2004
New Hospital green space to opening. IT concentration w/Network and Telecom Design
Responsible for quality, scope, budget and timeline.
Responsible for client side of Cerner applications.
Represented technology in design phases of the west facility design.
Assisted information technology with development of IT plan, budget & schedule for network, telecom and applications installed at Clarian west and north.
Developed work flows for business and clinical operations.
Served as a key member of the project management office (PMO) responsible for managing the hospital activation process.
Worked closely with information technology and ensured system design matched facility operations.
Senior Project Manager
Clarian Health Partners, Corporate Offices, Indianapolis, Indiana
PM Methods: (Gartner)
February 2002 – April 2002
Decision Support Design
Reviewed service achievement to determine production issues for Decision Support System (D&B).
Analyzed technology decisions resulting in changes in database design and support.
Assessed data feed methodologies resulting in changes in interface design.
Developed enhancement process and items for future development.
Responsible for quality, budget, scope and timeline.
Additional Projects Completed:
1.HIPAA requirements audit – Extendicare Nursing Home Care, Milwaukee, Wisconsin
2.Implement Veritas Data Storage System, Children’s Hospital, Cincinnati, OH
3.Centralized practice management network, Children’s Hospital, Cincinnati, OH
4.Move datacenter & Y2K testing, Children’s Hospital, Cincinnati, OH
5.Implement Reynolds & Reynolds billing system, Children’s Hospital, Cincinnati, OH
6.Commission new Women’s Hospital, McCloud Regional Med Centre, Florence, SC
7.Implement Eclypsys Patient Management System, McCloud Regional Med Centre, Florence, SC
8.Constructed and commissioned physician practices for Grace Hospital, Detroit, MI
9.Implemented Technicon Patient Management System, DMC, Detroit, MI.
The resume above covers the last 15 years. The information below covers the 15 years prior to the information above. The chart below displays application/business area experience without listing the detail. All detail available when requested. Legend: If there are 3 of the same application on a line it indicates that application/business area was a project 3 times.
Pharmacy, Pharmacy, Pharmacy
Data Center, Data Center, Data Center
Lab, Lab, Lab, Lab
Nursing Documentation, Nursing Documentation
Radiation Oncology, Radiation Oncology
Radiology, Radiology, Radiology
New Facility Commissioning, New Facility Commissioning
Banking applications, Banking Applications
Patient Accounting, Patient Accounting, Patient Accounting, Patient Accounting
Patient Entertainment System
Allscripts, Allscripts, Allscripts
Cerner, Cerner
Certifications
Completed Eclipsys SCM/Nursing Documentation Configuration program
Certified - Gartner Project Management Institute PM Methods
Certified - Myers-Briggs Type Indicator Professional
Completed Agile PMI Training, Simplilearn, Working toward Certification. Cert # 15-000*******
Process Improvement – Gartner
Education
M.A Industrial Methods and Education, Eastern Michigan University
B.S. Industrial Methods and Education, Wayne State University
PMBOK Training Knowledge of Information Technology Infrastructure Library Training
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