Customer Service Manager

Dania Taylor

**** ************* ***** **** ******, MD 21061

********@****.***.*** 443-***-****

Professional Summary

My primary interests are in finance, accounting and economics. I enjoy coordinating and facilitating communication among members in team projects. I have taken on leadership roles and responsibilities, particularly in athletics.

Education

Notre Dame of Maryland University Graduated May 2018

Bachelor of Arts in Business

Money & Banking

Corporate & Personal Finance

Data Analysis/Business Decision Making

Leadership and Teamwork & Negotiation

Entrepreneurship

Anne Arundel Community College Graduated May 2016

Associates of Science in Business Administration

Financial & Managerial Accountant

Business Law

Work Experience

Red Lobster, Columbia, Maryland January 2011 –Present

Server

Honored with various achievement awards such as Employee of the Month

Provide training for new employees

Deliver consistently exceptional customer service to diverse clientele

Alert and attentive to guests needs

Enterprise Holding January 2018- Present

Management in Training Intern

Assist manager in day to day operation

Sales, administrative duties, customer service, marketing, and management experience

Awards and Activities

Notre Dame of Maryland University Women Basketball team October 2016 - Present

MVP (2016)

Officer of Business Economic Society April 2017 - Present

Anne Arundel Community College Women Basketball team October 2014 - May 2016

Unsung Hero (2014)

MVP (2015)

All region first team (2015)

Student Athlete Honor Roll (2016)

Skills

Reliable, mature self-starter, hard worker, team player, and effective time manager

Proficient in Excel, Word, and PowerPoint

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