Rose Davis

***** **** ***, #****, *** Antonio, TX 78216 ac5896@r.postjobfree.com

850-***-**** U.S. Citizen 10-Point Veterans Preference

CAREER SUMMARY

**Extremely calm operating in a high pressure working environment

**Quick learner

**Excellent ability to establish rapport with others

**Air Force Intelligence for 20+ years

SPECIALTIES

Leadership, Training, and Strong Communicator

EXPERIENCE

Nationwide – San Antonio, Texas

--Customer Service Representative, 03/2017 to Present

Answers moderately complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products. Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. Reduces customer call backs by creating a simple, hassle-free interaction for the caller.

USAA – San Antonio, Texas

--Non-Injury Auto Adjuster, 01/2015 to 02/2017

Investigate and adjust low to moderately complex auto claims. Communicate with members and third party claimants to take recorded statements for liability. Determine applicable policy coverage and examine state specific regulations in order to remain compliant. Resolve claims and provide relevant solutions

MACAULEY BROWN / SAIC Hurlburt, Florida

-- Full Motion Video Analyst and Screener, 6/2009 to 2/2014

** Concurrently act as certified Instructor Rated Operator for Screener and Full Motion Video Analyst (FMVA), completing initial and ongoing training and evaluation for trainees.

** Serve as certified Evaluator for FMVAs, performing initial, periodic, and spontaneous evaluations.

** During deployments in Iraq and Afghanistan, provided essential support in Intelligence Tactical Coordinator capacity accountable for directing and controlling manned and unmanned ISR assets.

US AIR FORCE Multiple Locations

-- Intelligence Operations, 12/1986 to 5/2009

** Provided intelligence analysis critical to Special Forces team eliminating their primary target.

** Served as Senior Mission Intelligence Coordinator (SMIC) with responsibility for managing nine Predator missions daily; supported 100K+ MQ-1B and MQ-9 flying hours on 24/7/365 basis.

** Completed 1000+ teaching hours to achieve Master Instructor status.

EDUCATION

HAWAII PACIFIC UNIVERSITY, Honolulu, Hawaii

Bachelor of Arts in Criminal Justice

Washington Online Learning Institute

Master Certificate in Paralegal Studies

WEBSTER UNIVERSITY, Online

Currently pursuing Bachelor of Arts in Business Intelligence

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