Customer Service Warehouse

Joshua B. Williams

*** ****** ** - ******, ** ***26

Cell - (919) 943- 2572

**********@********.***

Professional Summary

Seasoned reliable logistics supervisor with a superb customer satisfaction record. Adept at interdepartmental coordination to maximize business functionality and efficiency. Committed to ongoing professional development and research to ensure currency and innovation in management and problem solving. Core Qualifications

*Proven experience in logistics management

*Excellent knowledge of business process automation and workflow concepts

*Superior proficiency with MS Office including PowerPoint, Excel, and Word

*Proven ability when it comes to monitoring operations and supervising staff

*Strong problem-solving and analytical abilities

*Exceptional evaluation and judgment skills

*Excellent oral and written communication skills

Experience

Warehouse Associate 06/2012 - 02/2015

United Therapeutics RTP, N.C.

*Performed all warehouse maintenance duties including daily warehouse audits

*Ensured warehouse compliance with OSHA regulations

*Maintained database of equipment repairs and maintenance dates

*Assisted in the monitoring of warehouse equipment workflow Operations Supervisor 05/2015 - 08/2016

UPS Freight Greensboro, N.C.

*Developed employee production incentive programs to increase productivity

*Ensured the implementation of company, state, and federal safety guidelines

*Analyzed warehouse processes and prepared efficiency reports for stakeholders

*Supervised team members and prepared quarterly performance evaluations

*Implemented and maintained database of all inventory and identified inaccuracies

*Maintained database of stored products and available resources

*Held daily team meetings

Outbound Logistics Coordinator 10/2016 - Present

Coty Inc, Distribution Sanford, N.C.

*Decreased late shipments to zero late shipments for 4 months

*Maintained contact with internal departments to minimize problems for customers which reduced back orders by 50%

*Conducted daily end of day audits for open and shipped orders correcting discrepancies

*Managed 25-30 employees in the assembly, packing and shipping of production orders

*Maintained staffing levels, trained, disciplined, and terminated employees

*Supervised shipping of domestic and international orders via UPS, Fedex, LTL, and local couriers

*Reported production efficiency issues and error percentages at daily management meetings

*Strategized methods for improving production efficiency and lowering error percentage within outbound department

Logistics Management

*Achieving efficiencies and driving costs down.

*Managing & supporting new business implementations and project rollouts.

*Continually focused on driving down expenditure.

*Knowledge of national and international import/export legislation.

*Identifying safety compliance issues.

*Comprehensive knowledge of logistical procedures and processes.

*Eliminating obsolete and off-spec machinery, & reducing aging equipment.

*Identifying and quickly resolving any stock discrepancies that may occur. Education

Bachelor of Science - Business Administration 2015 Guilford College Greensboro, NC

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