Customer Service Data Entry
Resume:
Cellular: 786-***-****
**********@*****.***
Antoinette Cain
Objective:
A Clerical/Customer Service Position that utilizes my knowledge, training and work experience to accomplish excellence with the opportunity for job advancement.
Experience:
October 2017-Present DCF/Kelly Services Miami, FL
Eligibility Worker
●Assist clients with application for disaster relief assistance
●Review client information regarding eligibility requirements
●Determine eligibility according to government guidelines
●Calculations
●Provide client and government literature
●Data Entry
March 2017-Present Office Team Nashville, TN
Customer Service Rep
●Assist clients with assign rooms
●File complaints on behalf of members
●Documented according to services that will be conducted
●Research and provide classrooms information
●Place clients’ names on list
●Provide certificates after classes
July 2014-October Wood Personnel/CCS Nashville, TN
Outreach Specialist/Scheduler Work at Home/Temp
●50-275 Outbound/Inbound Calls Per Day
●Schedule insured members for Home Assessments
●Schedule License Nurse Practitioners/Physician Assistants in Outlook Calendars
●File complaints on behalf of members
●Documented accounts according to services that will be conducted
●Research accounts to determine issues and activities
●Address emails according to content of emails and company’s policy and procedures
●Input member’s data in CMAP
●Provide member’s information on services and programs
●Research member’s accounts for eligibility
●Research Nurse Practitioners/Physician Assistants availability
●Utilize daily Microsoft Outlook, Excel, Word
●Receive outstanding compliments for providing outstanding service over the phone
August 2011-September 2013 Metro Nashville Public Schools Nashville, TN
Educational Assistant
●Assisted student/students individually with classroom subjects
●Conducted group assistance with class assignments and subjects
●Administrated grades on class and homework assignments
●Recorded grades in grade book
●Created a filing system for the classroom to bring organization
●Utilized the Scanner, Fax and Copier for the Head Teacher and students
●Contacted students ‘parents to discuss students’ behavior and progress
●Worked with students on the computer to enhance their learning
●Escorted and monitored students in/to class, Specials, and lunch
●Assisted in developing a system to keep Special Needs Students organized in class
July 2008-May 2013 West at Home Antioch, TN
AYS Agent/Advisor
●50-200 Inbound Calls Per Day
●Accepted and processed payments
●Activated cell phones
●Opened Investigations regarding accounts and phone service
●Documented accounts according to services provided
●Research accounts to determine issues and activities
●Performed sells on equipment and other services
●Opened new accounts for new and old customers
●Performed troubleshooting with customers for phone services
●Entered data on every customers account
●Received outstanding ratings and compliments for great service over the phone
November 1998-July 2007 Miami-Dade County Human Resource Miami, FL
Office Support Specialist ll
●Answered Switchboard over 6 lines and more daily
●Conduct Background Checks for newly hired and possible hired employees
●Received Important Documents for Interviewers
●Scan Right-of-Way Plat Sheets for department
●Obtained Right-of-Way for staff
●E-mail Information for Approvals to Supervisors
●Fax Information to Former Employers and Government Agencies
●Performed Data Entry on a daily on citizens/constituents’ service request
●Typed Memos for department head
●Entered Payroll for all staff
●Post Job Announcements for staff
●Distributed mail for all department staff
●Scheduled interviews for selected candidates who applied for jobs
●Administrated Government Policies and Procedures to staff and constituents
●Filed Personnel Information in employees’ files
●Log in Concerns in Service Request System
●Train New Employees
●Answered over 150 Calls Per Day
●Dispatched (Emergency/Non-Emergency Calls)
●Computer Savvy utilized Microsoft Word, Outlook, PowerPoint and Excel
●Planning Events/Schedule Events for department heads
●Received several Complimentary Letters for providing excellent Customer Service
September 1990-November 1998 Miami Dade Public School Board Miami, FL
Paraprofessional l
●Assist student/students individually on classroom subjects
●Conduct group assistance on assignments and subjects
●Record grades in grade book and on assignments
●Created filing systems
●Utilized the Scanner, Fax and Copier
●Contacted students ‘parents to discuss students’ behavior and progress
●Worked with students on computers with learning activities
●Escorted and monitored students in/to class, Specials, and lunch
●Provided additional one on one tutoring to students learning English
February 1987-April 1990 Banks Amoco Opa-Locka, FL
Cashier/Customer Service
●Operated Cash Register daily
●Operated Gas Computer Counsel to program gas
●Assisted Customers with services and answered questions
●Conducted Inventory on merchandise
●Answered phone providing answers on merchandise
●Operated calculator at the end of shift to balance records
●Balanced Cash Register and Gas Computer Counsel
●Trained newly hired employees
●Received bonuses for accurate balancing of the register
Professional Skills:
●Revised government departmental policies and procedures
●Trained employees on departmental policies and procedure
●Trained employees who excelled to supervisors/mayor’s office positions
●Conducted new employees background checks
●Ability to organize and schedule interviews
●Experience in Microsoft Word, PowerPoint, Excel, Internet research
●Proficient with fax, scanning, typing, data entry and copier
●Experienced with radio dispatch and to operate 6 lines or more switchboard
Education:
●Miami Central Sr. High
●Austin Peay State University Online ( Business Administration)
Projected Graduation Date (12/15/18)
Contact this candidate