Mortgage Processing Supervisor

Aaron Good

Phone: 309-***-**** Email: *************@*****.***

Career Summary

Experienced professional in the mortgage lending industry having successfully held positions ranging from working the front line of home lending operations to managing operations for a team of mortgage professionals. While my primary responsibilities are to manage day to day operations my experience spans far beyond that to include continuous process improvement, project management, training and development, research and analysis, and quality control. I have been instrumental in leading through a rapidly growing mortgage company and have demonstrated success leading through the cyclical nature of the mortgage industry.

State Farm Bank

Mortgage Supervisor, October 2015 – Current

• Led a process improvement initiative across multiple sites that resulted in an increase in productivity of 260% over a 12 month period

• Developed quality control measures that resulted in a sustained increase in loan quality of over 20% over a 12 month period

• Proficient in complex income and financial analysis to determine applicants’ credit worthiness

• Liaison between technical and functional areas to develop system applications that result in continued operational sustainability

• Manually execute test cases to ensure new system implementations adhere to business needs and constantly review existing systems to discover opportunities for improved automation and efficiency

• Successfully review, research and respond to regulatory audits and enhance processes and procedures to result in consistent adherence to federal regulatory requirements

• Received top individual performance ratings as a result of going beyond the scope of managing my team to ensure total operational success

• Successfully built relationships with a national network of agents resulting in continued engagement, education, and production

• Successful at managing daily, weekly, and monthly reports and leading within in a metric based environment, often exceeding the targets set by senior leadership

• Worked closely with third party vendors to establish new operational controls resulting in increased efficiency and improved service level agreements

• Complete monthly analysis of unnecessary expenses, report findings to director, and implement targeted training to address most impactful areas of concern

• Created and Presented employee development courses focused on developing those with management aspirations reaching an audience of over 40 prospective leaders Mortgage Processing Team Lead, November 2014 – October 2015

• Led a team of 10 employees through day to day operations while also handling various small to large scale projects

• Subject matter expert selected to develop new workflow design and procedures for an operation of over 80 associates as a result of TRID changes in 2015

Aaron Good Page 2

• Responsible for handling the most complex loan scenarios and escalated customer service issues – carried a partial pipeline of more sensitive and complex loans to ensure single point of contact and resolution

• Actively reviewed and updated existing procedures focused on continuous process improvement, including communication and training of any changes made to enhance operational success

• Site Lead on Employee Development Committee leading numerous initiatives including mock interviews, year-end review courses, and “lunch ’n’ learns” for a variety of industry related topics reaching an audience of nearly 600 employees each year Mortgage Processor, October 2011 – November 2014

• Successfully processed and originated home equity loans, leading the operation in loans closed in 2012.

• Processed 1st mortgage loans including conventional, jumbo, ARM, Relocation, and other various portfolio products

• Loans underwritten to FNMA requirements with some loan programs having additional overlays

• Subject matter expert selected for numerous operational projects in addition to daily processing responsibilities including rewards and recognition, development of operational reports, and process improvement initiatives

• Selected to handle the most complex loan scenarios

• Received multiple MVP awards and top individual performance ratings for leading top quality, highest quantity, lowest days in process, and best customer service scores on a consistent basis

• Active participant in Employee Development Committee assisting with development and presentation of over 200 events reaching an audience of nearly 4,000 employees across the enterprise each year Education

Southern Illinois University Edwardsville

Bachelor of Science, B.S. in Business Administration and Management 2007 - 2011

Skills & Abilities

- Leadership - Project Management - Workflow and Process Design

- Forecasting - Data Analysis - Customer Service

- Executive Partnership - Training and Development - Performance Management

- Microsoft Office Suite - Change Management - Business Development

- Origination - Underwriting - Processing

- Vendor Management - Business scaling - Continuous Improvement

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