Customer Service Sales

Mohamed Ibrahim

Contact info:

E-mail: *********@*****.***

Mobile: 99299745

: 50339777

Summary Profile:

Male, 32

Nationality: Egyptian

Marital Status: Married

Current position: Call Center Supervisor

Company name: Aamal Holding Co. - Kuwait

Salary expectation: Negotiable.

Educations

I Graduated from Physical Education College

Egypt -Zaqaziq University

Work experience:

Call Center Supervisor - Aamal Holding Company Kuwait

(September 2014 till Current.)

Job description:

Manage day to day operations as instructed by management and manage the call center staff performance along with the daily call center tasks like call monitoring by creating its factors scheduling and forecasting .Other tasks related to our service level agreement, including boutiques and restaurants cashiers’ transactions.

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

Formulate pricing policies

Determine daily coupons

Ensure pricing is correct

Work on store displays

Attend trade shows to identify new products and services

Call Center Supervisor - Papa John’s Pizza restaurants Co. Kuwait

(February 2009 till September 2014)

Job description:

Monitors team performance –manage retail staff and analyzing sales and call center team reports and system.

Attend trade shows to identify new products and services.

Prepare the annual budget, scheduling – expenditures, analyzing variances,

Initiating corrective actions

Security and Safety in Charge - Movenpick Hotel Kuwait

(2007 – 2009)

Job description:

Handling Guests complaints, manage security team, and preparing the annual budget, scheduling – expenditures, analyzing variances, initiating corrective actions for the staff and the department management.

Customer Service Representative – Ministry of Communication Kuwait

Kaifan Central (2011 – 2015) - Part time Job

Job description:

Hand to Hand the parcels and mails.

Local and international correspond

Make the necessary investigation by IBS.

Follow the parcel by IBS

Sales Supervisor – Golden Tourism Company Egypt.

(2003 -2007)

Job description:

Meet financial objectives by preparing the annual budget, scheduling expenditures, analyzing variances; initiating corrective actions

Formulate pricing policies

Determine daily coupons

Ensure pricing is correct

Work on store displays

Attend trade shows to identify new products and services as well as sales opportunities.

Teacher – Zaqaaeeq army school

(2005-2006)

Job description:

Teaching physical education and managing the school and other schools areas.

Languages:

Arabic: Fluent (Mother language) speaking and writing.

English: Good in speaking and writing.

Skills: Microsoft skills: Power point, Word and Excel, Outlook, and Access.

Training courses:

1.Microsoft Office.

2.Leadership preparation.

3.First Aid.

4.Boxing training courses.

5.Fire Fighting – Kuwait.

6.Customer service skills – Kuwait.

7.Sales and marketing courses. – Kuwait

System use training courses:

1.Omega System.

2.Oracle System.

3.Mena. Me System.

4.Access.

5.IBS

6.Symposium System.

Contact this candidate