Manager Customer Service

Professional Summary

Skills

Work History

J A

**** ********* ***, ********, ** 60118 • Home: 779-***-**** • ***********@*****.*** Experienced Assistant/Associate Manager proficient highly effective at motivating and training exceptional teams. Adaptable Associate Quality Manager with 5 year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis, and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Reliable Assistant Manager with a record of successfully contributing to team goals. Inventory management and merchandising experience. Microsoft word

Microsoft Excel

Microsoft Office

Microsoft Note

JDE

Pilgrim/Smartsolve

J&J portal

Managing Conflict

Identifying Resources

Coaching

Mentoring

Providing Support

Developing a Team

Cooperating

Organizing

Attention to Detail

Expediting

Taking Initiative

Setting and Meeting Deadlines

Customer service

Assistant Manager, 02/2018 to Current

Laser Quest – Rockford, IL

Encouraged the sales staff to cross-sell complementary products and services to customers. Interacted with customers as they entered the store to determine what their needs were. Immediately addressed problems with customers to promote quick and successful resolution. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Operated a cash register for cash, check and credit card transactions. Cleaned and organized the store, including the checkout desk and displays. Worked with the management team to implement the proper division of responsibilities. Answered customer telephone calls promptly and in an appropriate manner. Quality Coordinator, 03/2016 to 06/2017

PCI Pharma Services – Rockford, IL

Generated new ideas with limited direction and varied external client needs. Planned, organized and scheduled work.

Formatted text and graphics for documents as part of technical writing daily tasks. Translated complex concepts and data into compelling visuals for clients. Presented projects to internal departments and external clients. Provided high quality results in a timely manner.

Collaborated with other departments to include vendors to ensure style consistency with other marketing materials.

Instructed team in the use of computer software graphical elements and aesthetic standards. Established and maintained productive, professional working relationships. Associate Quality Account Manager, 06/2017 to 06/2018 PCI Pharma Services – Rockford, IL

Responded to customer requests via telephone and email. Achieved departmental recognition by accomplishing the reduction of documents needed to be created.

Worked directly with multiple departments, clients, management to achieve results. Researched and updated all required documents needed for firm clients via technical writing. Copied, logged and scanned supporting documentation to clients. Created boardroom presentations including video and text- sync'd depositions for upcoming launches of new products.

Verified data integrity and accuracy as part of ALCOA. Performed documentation review prior to release and approval from clients. Quality Coordinator, 03/2016 to 06/2017

PCI Pharma Services – Rockford, IL

Generated new ideas with limited direction and varied external client needs. Planned, organized and scheduled work.

Formatted text and graphics for documents as part of technical writing daily tasks. Translated complex concepts and data into compelling visuals for clients. Presented projects to internal departments and external clients. Provided high quality results in a timely manner.

Collaborated with other departments to include vendors to ensure style consistency with other marketing materials.

Instructed team in the use of computer software graphical elements and aesthetic standards. Established and maintained productive, professional working relationships. Quality Auditor, 04/2015 to 03/2016

PCI Pharma Services – Rockford, IL

Supervised and motivated staff and management.

Assisted machine operators with finished pieces.

Managed team performance by training, mentoring, disciplining and motivating employees. Monitored product standards and quality-control programs. Organized work to meet demanding production goals. Made sure that products were produced on time and are of good quality. Maintained quality assurance and customer satisfaction objectives. Tested products or subassemblies for functionality or quality. Quality Control Inspector, 07/2014 to 04/2015

PCI Pharma Services – Rockford, IL

Monitored performance and generated reports detailing quality of product and defect rates. Completed precise measurements using special tools. Evaluated components and final products against quality standards and manufacturing specifications.

Performed visual inspections and non-destructive tests where appropriate. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Performed thorough inspections of incoming materials and outgoing products. Helped uncover and fix production problems in order to reduce overall defect rates. Generated detailed reports outlining results and recommendations. Read and followed standard operating procedures.

Sales AssociateH&M, 06/2016 to 12/2016

H&M – Rockford, IL

Prioritized and accomplished wide range of tasks each shift. Trained and served as a peer coach for new sales associates. Organized racks and shelves to maintain the visual appeal of the store. Education

Directed individuals to merchandise locations.

Kept work areas clean and neat at all times.

Developed positive customer relationships through friendly greetings and excellent service. Worked collaboratively in team environment.

Accepted and processed returns.

Suggested accessories and complementary purchases. Answered questions regarding the store and its merchandise. Prepared merchandise for sales floor.

Provided repeat customers with exceptional care and attention. Greeted customers and ascertained customers' needs. Fast Food Worker, 06/2013 to 10/2013

Wendy's – Rockford, IL

Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

Maintained high standards of customer service during high-volume, fast-paced operations. Greeted customers and provided excellent customer service. Cross-trained and coordinated scheduling with team members to ensure seamless service. Performed all position responsibilities accurately and in a timely manner. Followed food safety procedures according to company policies and health and sanitation regulations.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Strictly followed all cash, security, inventory and labor policies and procedures. Demonstrated integrity and honesty while interacting with guests, team members and managers. Handled currency and credit transactions quickly and accurately. Operated the drive-through window and sales register quickly and efficiently. High School Diploma: 2012

Thomas Jefferson High School - Rockford, IL

Received Scholar Ship

Received Scholars Diploma

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