Engineer Support

Sherril Sharma

*** ****** ****** ********, ** ***47 631-***-**** *******.******@*****.***

An innovative, results-oriented IT Professional with over 12 years of IT Operations experience

Summary of Qualifications

Strategic thinker and planner; adept at efficiently overseeing the design and execution of systems, projects, and solutions

Exceptional focus and follow-through abilities with a track record of efficiency and productivity

Detail-oriented multitasker, with strong organizational and managerial abilities

Aptitude to work and excel through challenges and complexities that come with leading a large technical team

Collaborative leadership and develop exceptional relationships with coworkers, management, and end users

Experience

Domestic Engineer (a.k.a stay-at-home Mom) 06/07-Present

Tutor private and public high school, middle school, and elementary students in advanced mathematics for their grade level. Build strong foundations; academically, mentally, and emotionally for future leaders.

Demonstrate strong competency in math with in depth knowledge for various math concepts

Tutor 124 academically strong students for the SAT math section, to help reach their goal of a near perfect score

Accurately determine areas of a student’s weakness and create strategies to overcome them

Help develop strong foundational skills, confidence, and assurance that there are no critical learning gaps between topics and levels

Understand how to tailor instruction to the pace and needs of the student to ensure mastery of a topic before continuing to the next level

Innovative, friendly, articulate, and punctual

BNY Brokerage, New York, NY 06/02-05/07

VP of Information Technology Production Support

Provide overall guidance and support to the organization’s multiple IT infrastructure departments.

Strategic relationship and development liaison for IT and business departments

Managed multiple teams: Helpdesk, Desktop, Application Support, and Project Managers

Designed, planned, and implemented change management procedures company wide

Provided the overall vision and leadership direction for strategic functions with Project Management Team to ensure technology resources are aligned to Information Technology and Business strategic priorities

Collaborated with Chief Information Officer, Business Executives, Business Relationship Managers, and Service Managers to develop, manage, project, and deliver technology solutions, along with, program budgeting and cost estimation approaches, for resource allocation, and reallocations

Planned, coordinated, and tracked all key performance metrics related to the implementation of Technology for BNY Brokerage Business.

Coordinated overall relocation and systems integration activities (including Desktops, File Servers, Telecomm Equipment, Market Data, Desktop applications server hardware infrastructure

Provided weekly department and project updates for Technology and Business Executives

Communicated project status and escalate issues to various departments

Facilitated the development and refinement of business requirements.

Played a lead role in the Integration to MS-Exchange from Lotus Notes. RSA authentication., Configuring Troubleshooting Active Directory and MS-Exchange

Managed migration five Lotus Notes Servers to MS-Exchange 2003 with mailbox migration using Quest migrator utility along with migration of 2200 users’ data to outlook 2003 in five remote locations.

Supported 90+ production servers in Datacenter.

Maintained and supported Exchange/Active Directory Administration using MOM 2005, SMS.

Installed and configured Internet Information Server (IIS) 5.0/6.0, Windows Server 2003 Operating Systems (disk partitions, network parameters, and RAID systems), Domain Controller, DNS, Exchange 2003 Server roles, SQL 2005, and certificate servers

Led a remote office migration project (Boston) of 100 users. Configured 2 servers for AD and Exchange 2003. Configured 35 PC with XP build and financial applications such as Bloomberg & Reuters.

Goldman Sachs, New York, NY 06/00 – 05/02

Senior Systems Analyst

Working as a Project Manager and Senior Engineer for Goldman Sachs Private Wealth

Management Division.

Managed various rollouts from development, database design, project tasks, enhancing existing production systems, project management life cycle for various applications development, systems requirements, end user-training, and global support.

Coordinated with various business units for office automation, data services, and quality assurance program.

Participated in capacity planning, software evaluation and testing new releases,

Beta testing and internal consulting for other relevant groups for better productivity and efficiency

MIS systems for both conceptual design and successful implementation

Evaluated outside software vendors and contractors

Internal consulting for on-going systems standardization and quality assurance.

Supported over hundred servers and one thousand production and development users

Tullett & Tokyo Forex, New York, NY 07/99 – 6/00

Systems Engineer

Domain administrator of Windows NT 4.0, Responsible for the creation, management, maintenance of user accounts on NetWare and Windows NT.

Installation, configuration, support of all Packaged and Custom Software

Installation and upkeep of 200+ print queues

Involved in Migration from NetWare 3.11 to Windows NT 4.0, Package Drops, Inventory Collection, Remote Support using MS SMS 1.2

Level II support for all branch offices

Installation, configuration and maintenance of IIS servers

Installation and configuration, and support of all packaged and custom software using SMS and winstall

Installation and configuration of Remote Access Server and Dial-up Networking

Merrill Lynch- 2 World Financial Center, New York, NY 06/98- 07/99

Consultant – Team Lead

Team Lead of the Global NT4/SMS rollout team for Investment Banking (US/Europe/Asia).

Coordination and assistance in planning for the worldwide rollout, certification and testing of SMS packages,

Windows NT4 workstation testing and preparations for rollout, NT4 rollout and automated installations,

Users contact for third level support, Troubleshooting of NT4 builds and applications

Administration of the SMS Server – pushing and pulling application packages to hundreds of users via SMS Server

Assisting the Global Project Manager, Package Drops, Inventory Collection, Remote Support using MS SMS 1.2. Y2K statistics and problematics.

Created a global rollout and Y2K compliancy-tracking database using Access 97

Upsized the Access database to MS SQL Server 7.0 for backend and still utilize the Access forms, queries, and macros for front-end.

IBM- T.J. Watson Research Center Yorktown Heights 05/97 – 06/98

Information/Technology Specialist

Responsible for LAN Design and Implementation, Product Evaluations, Hardware and Software Installations, Maintenance and Support.

Provide third level support for internal and remote IBM employees

Built and tested systems, current environment including Token Ring Topology with Windows NT 3.51-4.0, and OS/2 servers in LAN infrastructure environment

Workstations include 486, Pentium Pro and Pentium II PCs running DOS/Windows, Windows 95, OS/2, and Windows NT 4.0 OS.

Extensive experience with desktop PCs and server installations, configurations, support, and administration

Major project involved Migrating to a Windows NT Server and Workstation environment using a Primary and Backup Domain Controller, WINS Server, C2 Security, DHCP TCP/IP Configuration, Directory Replication, and RAS

Upgrade, Installation, and Maintenance of Lotus Notes for Desktop and Mobile computers

Created Lotus Notes IDs and databases

Kanne Computing New York, New York 08/94-05/97

PC Support Technician

Corporate and end user sale of computer software, hardware and networking products.

Designed total office solutions, assisted customers in determining needs, and implemented software and hardware solutions for automation.

End user training and support

Special projects included designing and implementing a network environment for few small corporations

Computer Skills

Microsoft Windows Servers and Workstations, SMS, SQL Server 6.5, 7.0, 2000, Internet Information Server, Linux, OS/2, Microsoft Office, Lotus Notes 4.x-6, Lotus Smart Suite 97 and 2000, Internet Explorer, Netscape, Winstall, InstallShield, Ghost, IBM Global Dialer, Norton Backup, IBM MQ Series, Omegamon, Market Data, Citrix Presentation Server.

Education

Bachelor of Science – University of Florida

Major: Microbiology and Cell Sciences Minor: Biology and Chemistry

References Available Upon Request

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