Melba Nwachukwu 437-***-**** *******@*****.***
BUSINESS ANALYST
LEVERAGE AND EXTENSIVE EXPERIENCE IN PROFESSIONAL BUSINESS ANALYST
• Vibrant individual with 5+ years of diverse experience as a Business Analyst across multiple organizations with exceptional ability in coordinating multiple projects to achieve positive ROI on business systems, by using people management and analytic skills in eliciting, analyzing, documenting, communicating and validating complex business requirements to create specification that ensure all deliverables are aligned with the goal while engaging appropriate stakeholders throughout the project.
• Expertise in adopting different methodologies such as Waterfall, Iterative and Agile, trained on Agile Scrum Software development methodology, implemented agile concepts such as sprint cycles, product backlog and sprint backlog, user stories, sprint review, sprint retrospective etc. in real time projects, delivering system solutions in all types of environment including Web, Client / Server.
• Solid communication and strong interpersonal skills translate into the capacity to effectively facilitate Joint Application Development (JAD) sessions and Joint Requirement Planning sessions (JRP), interviews, workshops requirement elicitation sessions and usability walkthroughs to obtain buy-in across multiple departments.
• Expert in preparing Business Requirement Document (BRD), Functional Requirement Document (FRD), Business Case. Exceptional understanding of the SDLC: requirement analysis and business specification, development, enhancement, ability in defining Test Cases, creating Test Scripts, Manual Testing, Quality Assurance, Integration Testing, User Acceptance Testing (UAT), GUI and HP Quality Center.
• Instrumental in analyzing the business needs in the form of Use Case Diagrams, Use Case Narratives and Activity Diagrams using UML Modeling, Data Flow Diagrams (DFD), Functional flowcharts, Business Process Mapping/Modeling (BPM) and Wireframes / Mock up Screens.
• Excellent skills in Business Analysis, Data Analysis, Gap Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
• Possess valuable combination of technical acumen and excellent problem solving, analytical, critical thinking, organizational, documentation, presentation and facilitation skills including the ability to manage multiple priorities and tasks based on business needs.
• Experience with SQL queries to retrieve and manage data. PROFESSIONAL EXPERIENCE
BUSINESS ANALYST BANK OF MONTREAL AUGUST 2017 - PRESENT
• Elicit High Level Requirement Analysis and Detailed Business Requirement (BRD) development, Perform UAT for Quality Assurance, Participate in Implementation and assist in Post Implementation, coordinate testing including developing Test Cases and Test Scripts. Prepare Training Manuals, Job Aids and also organize training for users.
• Create Screen Mockups, prototyping, Cost benefits Analysis, Risk Analysis, Post Production Validation
(PPV) and demos for the users.
• Proficiently work on problem analysis, solution development, and implementation planning over the entire Software Development Life Cycle.
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage requirements
• Coach new or less experienced colleagues and serve as a reference point throughout requirements management life cycle
Melba Nwachukwu 437-***-**** *******@*****.*** BUSINESS ANALYST
• Analyze and gather business requirements, identify system interfaces and create the requirements specification document.
• Write User Requirements Specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Perform extensive Requirement analysis including Data Analysis and Gap Analysis to Develop Use Cases, Activity Diagrams.
• Document conceptual design of Application in System Specification Document. Control project scope, identify and resolve key issues and risks.
• Meet with Stakeholders to elicit requirements through JAD sessions and meetings with developers, QA team, and users to communicate primary requirements, also discuss different versions of requirements, queries, and clarify the issues.
• Extensively interact with both user group and development team in coming up with structured charts, and sequence diagrams.
• Manage and track change control process of requirements and design changes. Document the changes, issues and their impact on the system design and delivery.
• Perform requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represent them in Requirements Traceability Matrix (RTM).
• Play a key role in User Acceptance Testing (UAT). Develop test plan, test scenarios, test cases and implement test plan with QA team using Mercury Quality Center.
• Document and develop functional requirements and liaise with project/product stakeholder groups as part of development tracks
• Support development and managed services team in the development of products and in resolving issues
• Facilitate business process review sessions and fit analysis sessions to develop project deliverables such business and functional requirements documents and business process models via Visio
• Identify opportunities for process improvement in relation to operational procedures and completed in- depth analyses for business optimization projects in customer service and product development
• Assess work requests to provide initial scope and effort estimates for the business analysis services required.
• Development of project deliverables such as application assessments, requirements, RFIs, RFPs, business and operational process models and conversion strategies.
• Lead and define the development of business analysis standards and methodologies, tools and/or processes for the service area.
• Provide value-added advice/input to ensure project team members meet their business objectives. BUSINESS ANALYST CHASE BANK AUGUST 2016-JULY 2017
• Gathered requirements, created use case documentation and 'as is' and 'to be' workflow process diagrams.
• Updated business units of status of queries and communicate changes in priority to all individuals.
• Provided training and support teams with documentation of new changes.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Created Business Requirement Document (BRD), Roadmap, User Stories (for Agile) and various reports to enable the design team to create the High-Level Design (HLD) document
• Interacted with business heads to finalize the Business Requirements for the application.
• Elicited requirements (elicitation, facilitation) including integration and data mapping requirements for system to system interaction.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade/change the business specifications for the product. Melba Nwachukwu 437-***-**** *******@*****.*** BUSINESS ANALYST
• Conducted analysis of Custom Off The Shelf (COTS) vendor capabilities against organizational requirements and security mandates
• Developed and recommended innovative and creative approaches, opportunities and business solutions for the delivery of high quality, value added and efficient services and products which address clients’ business needs and expectations
• Investigated various technology applications options and scenarios, coordinated and conducted feasibility assessments, financial analysis and cost benefit studies; identified risks associated with proposed technology solutions; assisted in determining impact on technology standards
• Advised clients regarding technology-related opportunities and associated costs and provided business case development support to clients.
BUSINESS ANALYST VERIZON WIRELESS APRIL 2015-MARCH 2016
• Designed and developed project document such as Use Cases and UML models using Microsoft Visio
• Elicited and documented requirements for online Content Management System that increased efficiency for the business users
• Wrote SQL queries to validate data after testing the changes.
• Responsible for elicitation, facilitation, requirements gathering and documentation for multiple projects.
• Involved in maintaining the Requirements Traceability Matrix (RTM) across deliverable.
• Implemented detailed plans and recommended policies/procedures regarding program specific requirements.
• Provided leadership on the development and implementation of the transformation initiatives.
• Conducted research and analysis into assigned area ensuring that such research takes into account developments and leading practices within field, corporate policies and practices, legislation and other related/relevant initiatives.
• Identified a range of feasible options for business operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommended changes to improve service delivery
• Developed policies, procedures, business processes and management practices to support management functions and improve efficiency and effectiveness of service delivery.
• Supported development of business plans, work plans, project plans and overall assigned project priority setting.
• Coordinated the implementation of assignments with other business process changes and/or initiatives.
• Worked collaboratively with key stakeholders to develop and document standard operating policies and procedures and develop appropriate training programs.
• Contributed to the overall change management leadership required to implement organizational changes.
• Prepared visual presentations, briefing materials and other required documentation.
• Developed and prepared reports and metrics to monitor and communicate project status. BUSINESS ANALYST HSBC BANK FEBRUARY 2014 - JANUARY 2015
• In conjunction with business owners, determined requirements and engaged stakeholders to gain common understanding of scope of projects
• Conducted Stakeholder Analysis of proposed business initiatives, identified appropriate stakeholders for the project or phase
• Participated in the development of technical, performance and operational standards, policies and procedures for applications
• Provided information and assistance to clients in the use of business applications
• Worked closely with clients and technology planning & support staff to prepare effective contingency plans
Melba Nwachukwu 437-***-**** *******@*****.*** BUSINESS ANALYST
EDUCATION AND TRAINING
• Bachelor of Science in Geography
VOLUNTEER
TRUE DAVIDSON ACRES LONG-TERM CARE. THE SALVATION ARMY. NEW CIRCLES COMMUNITY SERVICES REFERENCES AVAILABLE UPON REQUEST
• Created documentation for a technical interface to business applications to resolve problems and obtain information on operations, potential modifications and enhancements
• Provided input and support for the development, implementation and integration of strategic information technology plans, objectives, policies and standards
• Educated internal and external parties on the new software and worked with the Systems Coordinator to provide training on new/updated systems and processes to both internal and external stakeholders
• Evaluated potential systems processes and recommended areas where adjustments need to be made to alleviate or resolve weaknesses
• Acted as a liaison between the Project Team, and Business Representatives to determine needs and proposed innovative solutions for continuous improvement
• Supported the project team in the development of short to mid-term business strategy
• Highlighted areas for continual improvement and developed key strategic relationships with both internal and external stakeholders
Skills:
• Excellent facilitation and elicitation skills through interviews, observations and JAD sessions
• Attention to detail, Self-motivated with excellent Time Management skill
• Problem-solving using Visual Models
• Ability to reconcile conflicts
• Decompose high-level information into details
• Abstract low-level details into technology independent process
• Proficient in requirement specifications such as BRD, Functional requirements, Scope Statement Specification, Business Process Model, Process mapping and design
• Analytical Thinking and Conceptual thinking skills
• Strong and effective written communication skills to support business recommendations, requirements and impact assessments
• Business Process Re-engineering
• Strategic Gap Analysis, Business Analysis skills
• Risk Analysis and Management
• Wireframing, Prototyping, and User Stories
• Excellent Team Player with the ability to work independently
• Microsoft Office Outlook, Excel, PowerPoint, VISIO, Word