Customer Service Office
Resume:
Tracye Childress
Education
June **** Harrison College, Indianapolis, IN
Associates of Applied Science Human Resources
Skills
● Government office procedures
● Uphold sensitivity of all confidentiality
● Customer service skills
● Communication skills (written and verbal)
● Interpersonal and intrapersonal skills
● Typing at 35 wpm
● Microsoft Office 2016/365
● Microsoft Windows 10
● Educated in employment laws and regulations
Accomplishments
● State of Indiana Senate Page 1990
● 21st Century Scholars Program recipient 1996
● Maintained Honor Roll and Perfect Attendance throughout college career
● Press Conference and Interview with local media 2008
● Member of Marion County Clerk’s Office’s Social Committee 2008 2014, held the position of Assistant Editor in 2009 for office newsletter
Work experience
11/2017 7 2018 K12 Services/Hoosier Academies Indianapolis, IN Registrar
Upheld the maintenance of electronic student records for Hoosier Academies Network of schools while thoroughly following the guidelines set by the Family Educational Rights and Privacy Act of 1974
Managed the processes of generating transcripts for students. Ensuring that all college/university enrolling students’ transcripts were received promptly by utilizing school ran databases and third party vendor’s website
Created dialogues to efficiently communicate with families, external schools, and third party agencies
3642 Pearlbush Avenue
Apt. 6
Indianapolis, Indiana 46203
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07/2005 Present Marion County Clerk’s Office Indianapolis, IN Senior Deputy Clerk Juvenile Court
Initiate juvenile delinquency, truancy and other case types for Marion county and the State of Indiana
Record keeper of Marion County Juvenile Courts 1, 5, and 14
Liaison between various government agencies and the juvenile courts
Operate as a backup cashier for court and clerk fees
Assists attorneys with general requests and answers general questions for the public Deputy/Marriage License Clerk
Prepare and issue marriage licenses for couples
Educate the public on the requirements for obtaining a marriage license in Marion County
Maintain files of marriage records for Marion County Clerk’s Office and Indiana State Department of Health
Maintain spreadsheets
Maintain and balance cash drawer
Perform other general office and customer service duties Deputy/Garnishment Clerk
Process garnishment payments for all civil cases filed in Marion County
Maintain and disburse payouts for all civil judgments granted in Marion County
Prepare and maintain a monthly ledger of payments that are marked returned to sender
Enter and maintain current demographics of all attorneys practicing law in Indiana
Perform other general office and customer service duties 10/2000 6/2002 Ikon Office Solutions _ Indianapolis, IN Key Operator
Accurately produce documents for a major health affiliation in Metropolitan Indiana
Collated presentation books
Padded prescriptions and disclosures forms such as HIPPA
Drilled documents to customers’ preference
Answered telephones, and insuring customers of on time arrival of products 06/2000 9/2000 Bank One _ Indianapolis, IN
Telephone Banker
Assisted customers with banking inquires via a call center setting
Offered additional banking services and products through applying effective cross selling tactics
Resolved problems for customers as well as businesses during Bank One’s merger with NBD
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