office girl

Ana Liza Florentino Hilado

Al Rigga, Deira, Dubai U.A.E.● +971********* ● ********@*****.***

PROFESSIONAL SUMMARY: Versatile, enthusiastic and competent sales professional, with exceptional customer service knowledge and persuasiveness. Trustworthy and hardworking individual who has excellent communication skills and a strong ability to adapt to new situations. High energy background, a proven track record of providing tier one customer services in a retail environment.

KEY ATTRIBUTES

• Documented success in exceeding individual and company sales goals

• Demonstrated expertise in dealing effectively with customers’ complaints by employing diplomacy and tact

CORE COMPETENCIES

• Customer service • Taking initiative • Stress tolerance

• Persuasiveness • Account management • Sales acumen

• Communication • Integrity • Merchandising

• Inventory management • Problem resolution • After sales services MAJOR ACHIEVEMENTS

• Can work with less supervision.

PROFESSIONAL EXPERIENCE

SC DEISIGN PLUS 05/2015 TO PRESENT

OFFICE ASSISTANT

Scheduling/Control of supplies and equipment.

Assist Office Senior Supervisors on their daily activities.

Maintain office Hygiene.

Arrange FF& Library as per Senior Designers sample and request.

Analyzed Departmental Documents for appropriate distribution and filing.

Answer the Phone calls while the Secretary on vacation or she was busy. AMAR STORE

Sales Intern, 10/2008 to 11/2010

• Greeted customers and assisted them in locating their choice of product

• Provided insight into the workings / use of each product

• Assisted customers in selecting the right product by providing them pricing and expiry date information

• Cleaned shelves and ensured that the items were properly placed on them

• Assisted customers though the payment procedure and bagged their purchases

• Arranged for deliveries to be made to customers’ homes, cars and offices GAISANO MALL, BACOLOD CITY PHILIPINES

Sales Girl, 6/2005 to 9/2008

• Welcome customers as they enter the store and inquire into their purpose of visit

• Provide information regarding products of choice and lead customers to the right shelves / aisles

• Assist in choosing the right product by first understanding what is required and then suggesting appropriate products

• Demonstrate features of products of interest and provide information regarding pricing

• Educate customers on how to claim warrantee and provide information about discount or promotional officers

• Assist customers throughout the payment procedure and pack purchases

• Arrange for purchased products to be delivered to customers’ cars or houses

• Make cold calls to prospective customers while respecting DND lists

• Call existing customers to provide them with information regarding new products and promotions

• Create daily sales reports and coordinate activities with procurement officers to ensure appropriate delivery of items low in stock

• Arrange products neatly on shelves, keeping the 4 Ps of marketing in mind EDUCATION

MRRP NATIONAL High SCHOOL, BACOLOD CITY, YR, 2001

High School Diploma

PERSONAL DATA

NATIONALITY : FILIPINO

DATE OF BIRTH : FEB 29/1984

GENDER : FEMALE

VISA STATUS : EMPLOYMENT

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