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Manager Customer

Location:
Chennai, Tamil Nadu, India
Posted:
July 11, 2018

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Resume:

Dhubashini D

Address: No.***, PillayarKovil Street, Perur (Post), Mamallapuram (via),ECR, Kanchipuram(Dt) -603 104

SUMMARY

A hard working & focused professional with comprehensive knowledge offering overall 2 years of experience

ME in communication systems and BE in ECE; associated with Chrysalis Home Needs Pvt. Ltd as Relationship Manager for 2Yrs managing the customer quarries and complaints.

Possesses effective relationship skills

Possess good communication and interpersonal skills

Self motivated individual with inner drive to succeed and accomplish goals

Ability to work as a team member

Maintain a positive attitude

Able to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member

COMPETENCIES

Employee Database Management ■ Customer Grievance Handling ■ Communication ■ Reporting & Analytics ■ Employee Database ■ Customer Relationship Management

CAREER PATH

Chrysalis Home Needs Private Limited. June 2015 - Nov 2017

Relationship Manager

HIGHLIGHTS

Chrysalis Home Needs Private Limited

Handled Chat Support and Grievance team of 4 members

Handled customer call for solving their concern issues

Got appreciation from the Senior Management Team for resolving the grievance issues before the allotted timeline

After 1 year Management team changed from grievance department to the position as Relationship Manager.

KEY CONTRIBUTIONS

Chrysalis Home Needs Private Limited

Relationship Manager June 2015-Nov 2017

Handled multiple customers of a specific location

Interacted with the customer for the online support and package renewal

Co-ordinated with the Sales Team and Delivery executives to track the delivery to the customers

Took the complete ownership of specific customers

Relationship Manager

SKILLS

Quick learner and hard worker

Good team work

MS Word, Office, Excel,C,C++

Good interpersonal skills

EDUCATION

ANNA UNIVERSITY

ME –Communication Systems – 83% 2012 - 2014

DHANALAKSHMI SRINIVASAN COLLEGE OF ENGINEERING & TECHNOLOGY-ANNA UNIVERSITY

BE (ECE): 71% 2008 - 2012

BHUVANA KRISHNAN MATRIC HIGHER SECINDARY SCHOOL

12th: 66% 2006 - 2008

BHUVANA KRISHNAN MATRIC HIGHER SECONDARY SCHOOL

10th: 62% 2005 - 2006

MAIN PROJECTS

Reducing data aggregation latency in wireless sensor networks through mobile elements(M.E)

Transmission line faults detection and theft indication to electricity board (B.E)

PERSONAL INFORMATION

Languages Known : English, Tamil

Marital Status : Unmarried

Phone No : +91-979*******

Email ID : ac576i@r.postjobfree.com

Date of Birth : 21st Jan 1991

Gender : Female

DECLARATION

I hereby declare that the information given above are true and correct to the best of my knowledge and belief.

DHUBASHINI D



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