Dhubashini D
Address: No.***, PillayarKovil Street, Perur (Post), Mamallapuram (via),ECR, Kanchipuram(Dt) -603 104
SUMMARY
A hard working & focused professional with comprehensive knowledge offering overall 2 years of experience
ME in communication systems and BE in ECE; associated with Chrysalis Home Needs Pvt. Ltd as Relationship Manager for 2Yrs managing the customer quarries and complaints.
Possesses effective relationship skills
Possess good communication and interpersonal skills
Self motivated individual with inner drive to succeed and accomplish goals
Ability to work as a team member
Maintain a positive attitude
Able to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member
COMPETENCIES
Employee Database Management ■ Customer Grievance Handling ■ Communication ■ Reporting & Analytics ■ Employee Database ■ Customer Relationship Management
CAREER PATH
Chrysalis Home Needs Private Limited. June 2015 - Nov 2017
Relationship Manager
HIGHLIGHTS
Chrysalis Home Needs Private Limited
Handled Chat Support and Grievance team of 4 members
Handled customer call for solving their concern issues
Got appreciation from the Senior Management Team for resolving the grievance issues before the allotted timeline
After 1 year Management team changed from grievance department to the position as Relationship Manager.
KEY CONTRIBUTIONS
Chrysalis Home Needs Private Limited
Relationship Manager June 2015-Nov 2017
Handled multiple customers of a specific location
Interacted with the customer for the online support and package renewal
Co-ordinated with the Sales Team and Delivery executives to track the delivery to the customers
Took the complete ownership of specific customers
Relationship Manager
SKILLS
Quick learner and hard worker
Good team work
MS Word, Office, Excel,C,C++
Good interpersonal skills
EDUCATION
ANNA UNIVERSITY
ME –Communication Systems – 83% 2012 - 2014
DHANALAKSHMI SRINIVASAN COLLEGE OF ENGINEERING & TECHNOLOGY-ANNA UNIVERSITY
BE (ECE): 71% 2008 - 2012
BHUVANA KRISHNAN MATRIC HIGHER SECINDARY SCHOOL
12th: 66% 2006 - 2008
BHUVANA KRISHNAN MATRIC HIGHER SECONDARY SCHOOL
10th: 62% 2005 - 2006
MAIN PROJECTS
Reducing data aggregation latency in wireless sensor networks through mobile elements(M.E)
Transmission line faults detection and theft indication to electricity board (B.E)
PERSONAL INFORMATION
Languages Known : English, Tamil
Marital Status : Unmarried
Phone No : +91-979*******
Email ID : ac576i@r.postjobfree.com
Date of Birth : 21st Jan 1991
Gender : Female
DECLARATION
I hereby declare that the information given above are true and correct to the best of my knowledge and belief.
DHUBASHINI D