Service Customer

KIMBERLY FENTON

**** ******* ******, **********, ** 15221 C: 412-***-**** ******.***@*******.***

Summary

Focused Human Resources/ Operations Manager successful in many different areas of the

Hospitality Industry. Remains calm and poised even in high-pressure situations.

Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on

opportunities for new growth and expansion.

Highlights

Operations management Ability to handle fast-paced

Computer-savvy environment

Compensation/payroll Ability to handle/resolve problems

Personnel records maintenance Interviewing and training ability

Excellent guest service skills Banquet operations and off-site

catering expert

Accomplishments

Rolled out a site specific cash handling policy that is now used company wide.

Implemented a perfect attendance incentive to reduce team member call-outs.

Developed sales and labor forecasting tools to ensure management was not exceeding

budgeted costs.

Experience

Human Resources/ Financial Manager May 2011 to Jan 2018

CulinArt Group Plainview, NY

Prepared and maintained annual and monthly budgets.

Managed accounting operations, accounting close, account reporting and

reconciliations.

Maintained compliance with company and legal requirements.

Maximized employee retention by creating positive work environment.

Directed personnel, training and labor relations activities.

Identified staff vacancies and recruited, interviewed and selected applicants.

Served as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-related problems.

Managed payroll and time and attendance systems using ADP and Ultipro applications.

Responded to employee inquiries regarding payroll and timekeeping.

Processed terminations.

Financial Administrator/ Catering Supervisor Aug 2005 to May 2011

Parkhurst Dining Services Homestead, PA

Worked quickly and efficiently, with minimal oversight, to accomplish assigned

duties.

Managed accounting operations, accounting close, account reporting and

reconciliations.

Continually monitored venues and took appropriate action to ensure food quality and

service standards were consistently met.

Developed and maintained exceptional customer service standards.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Counseled and disciplined staff when necessary.

Shift Supervisor Jan 2005 to Aug 2005

King's Family Restaurants Mckeesport, PA

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality

and service standards were consistently met.

Assigned tasks and oversaw the direction of employees to ensure compliance with food

safety procedures and quality control guidelines.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service

techniques, and guest interactions.

Special Events Sales Coordinator/ Server Department Head Jun 2000 to Jan 2005

Dave and Buster's Homestead, PA

Conducted daily pre-shift and weekly departmental meetings to ensure organizational

efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service

techniques, and guest interactions.

Developed and maintained exceptional customer service standards.

Developed and maintained a staff that provided hospitable, professional service while

adhering to policies and business initiatives.

Worked closely with the chef and cooks to determine menu plans for special events or

occasions.

Cold-called prospective customers to build relationship.

Maintained productive relationships with existing customers through exceptional

follow-up after sales.

Assisted guests with making menu choices in an informative and helpful fashion.

Appropriately suggested additional items to customers to increase restaurant sales.

Education

Communications

Robert Morris College Coraopolis, PA, USA

Elementary Education

Carlow College Pittsburgh, PA, USA

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