Qualifications Summary

Many years of experience including secretarial, homecare aide, retail sales, customer service, and web page design. Studies included: Medical Terminology, Anatomy and Physiology, Pharmacology, Clinical and Laboratory Procedures, and Microsoft Office Suite.

Professional Experience

September 2017 - February 2018 NYS Office of Children and Family Services

Syracuse, NY

Clerk 1

●Answer phones and route calls to appropriate personnel

●Print letters from NYS software; address and mail to recipients

●Sort mail and route to personnel

●Help with maintenance of facility information in database

May 2012 – August 2017 NYS Department of Health (Contract)

Syracuse, NY

Clerical Support

●Assist Long Term Care (LTC), Adult Care Facility/Assisted Living, and Home and Community Based Care surveyors with survey report processing using ASPEN, including: opening shells, tracking surveys, faxing materials to facilities and required entities, and closing and filing surveys.

●Assist LTC complaint team with surveys, including: report printing, transcription of notes, off-site investigations and report writing, and file management.

●Perform various office tasks as assigned.

●Oversee office equipment, including: troubleshooting malfunctions, ensuring proper functionality, and alerting administration when service is required.

January 2012 – February 2012 New York Spine and Wellness Center

Syracuse, NY

Medical Assistant Intern

●Perform clinical duties and patient intake interviews.

●Navigate Allscripts software to prepare patient charts prior to visits.

●Transcribe prescriptions as directed.

●Fax transmissions, phone medicine verifications, and perform other duties as assigned.

August 2010 – October 2011 Personal Aid

Nedrow, NY

Private Homecare Aid

●Assist elderly rheumatoid patient with daily needs, including: ADLs, personal care, cleaning, and cooking

●Understand sensitive needs required when aiding a rheumatoid patient

October 2007 – November 2008 Babbitt Bearings, Inc.

Syracuse, NY

Receptionist

●Maintained client job folders; created new folders and processed closed orders for job costing.

●Processed mail daily; maintained postage meter, including meter software updates.

●Managed multi-line phone system.

●Created spreadsheets, forms, and labels as needed, using Microsoft Excel and Word.

●Maintained office supplies and ordered items as needed.

October 2006 – January 2007 Borders Books and Music

Syracuse, NY

Cashier

●Helped customers find and purchase desired items.

●Maintained soft-lines product displays; promoted store products.

Seasonal 2003 – 2010 (Seasonal) Crystal Odyssey

Syracuse, NY

Sales Associate/Store Leader

●Assisted with opening and stocking of Holiday store; assisted with closing of store after Holiday season.

●Opened and closed store during shift.

●Maintained petty cash for registers; assured enough change available during season.

●Performed and faxed weekly inventory to home office.

Education

Syracuse, New York

Bryant & Stratton College – Associate of Applied Science – Medical Assisting

April 21, 2012– 3.95 GPA

Awards and Certificates

●HIPAA Certification – Pearson/Prentice Hall

●4.0 Dean’s List

●Certified Medical Assistant - June 30, 2017

●Commissioner’s Recognition Award - NYSDOH – December 2012

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