Desktop Support
Resume:
Karthik
Sathya
Desktop Engineer
Personal Info
Address
APT 101
Alexandria, VA 22312
Phone
****************@*****.***
Highly motivated IT professional with a broad range of technical support, customer service experience and a demonstrated ability to provide highest levels of support by phone and email proven ability to communicate and collaborate with cross functional teams and explain highly technical information in an easily understandable manner at all levels. Demonstrated commitment to superior customer service through positive attitude leadership Experience
2014-03 -
2014-08
Crew Member
McDonald's Corporation
1. Achieved high customer satisfaction
2. Collaborated with crew members to ensure the delivery of efficient of efficient, high-quality service.
3. Enhanced company reputation by performing with excellent customer service. 4. Responded to customer’s questions and concerns in a timely and efficient manner.
5. Maintained calm demeanor in high-stress, fast-paced environment 6. Assisted customers with pricing, menu, and Wi-Fi usage inquiries 7. Prep food under fast-pace environment and high standards of McDonalds 8. Held accountable for learning, understanding, and working based on the company's mission
9. Provided friendly customer service
2011-06 -
2012-12
Administrative assistant
Surabhi
1. Can perform a variety of tasks and is able to handle multiple priorities under deadlines.
2. Ability to deal professionally and effectively across all levels of the organization as well as externally as a key representative of the VP. 3. Greeted and directed appointments, vendors and office visitors 4. Provided comprehensive administrative support for executive-level staff. 5. Supported complex, deadline-driven operations, and resolved issues. 6. Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency. 7. Utilized excellent communication and customer service skills to visitors. 8. Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
2011-06 -
2012-12
Computer Trainer
Surabhi
Handled classes dealing with basic computer, keyboard, and Internet etc. Tutored the basics of using design applications, computer-aided drafting etc. Assigned projects for the students to deal with real-world constraints. Encouraged students to unravel problems using trial and error approach. Planned a program of study to meet the individual needs, interests, and abilities. Created a classroom environment that is conducive to learning. Conducted Hardware & Networking classes; theory and practical. Managed to supervise students’ laboratory work and guided them. Maintained student attendance records, grades, and other required records. Strived to maintain and improve professional competence. 2009-09 -
2010-10
Desktop Support Engineer
Aroor Infotech
1. Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
2. Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
3. Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels. 4. Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network. 5. Managed laptops, desktops, and Printers Company wide. 6. Configure antivirus software to fully protect IT environment. 7. Monitor the performance of the computer systems and address issues as they arise.
8. Provide technical support for software reconfigurations to aid in function customization.
Install computer hardware and software on desktops to keep versions current. 2013-01 -
2013-05
Desktop Technician
Kantha Technology
1. Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based endpoints
(Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office
2. Continually updated personal knowledge of computing hardware operating systems and software
3. Maintained confidentiality and discretion when working with passworded or sensitive materials
4. Successfully troubleshot and resolved end-user complications through research and effective follow up practices
Education
2014-08 -
2017-05
Virginia International University
Master's in Information Technology
2013-08 -
2014-03
College Of New Caledonia
Post Graduate Diploma in Information Technology
2005-01 -
2009-01
Bangalore University
Bachelor's of Science in Computer Science
Certificates
CompTIA A+
CompTIA Network+
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