Executive Assistant Customer Service

Brigitte Proteau

Newmarket, Ontario L*X *B* 289-***-****

linkedin.com/in/brigitte-proteau-ea *********@*******.***

Senior-Level Administrator

Executive Administrator Customer Service Office Management

Enthusiastic manager with over ten years’ experience managing daily office activities, providing information to clients, answering inquiries, and selling company services, in a fast-paced environment. Excellent interpersonal and communication skills with people of all backgrounds. Proactive leader in streamlining and improving processes, while assisting others to improve performance.

Client Relations

Data Entry

Consultative Soft Sales

Office Management

Strategic Team Planning

Analyzing Services

Creating Marketing Materials

Maintaining Client Databases

Microsoft Office

PROFESSIONAL EXPERIENCE

CONNECTIVE INTELLIGENCE, INC., Newmarket, ON 2008 – Present

Executive Assistant

Co-ordinate with clients to ensure seamless programming while orchestrating soft sales of other products and offerings. Prepare presentations and documents for client workshop. Manage daily office activities, while prioritising and preparing CEO’s activities, and organising client data. Oversee CEO’s travel, including flights, ground transportation, and lodging. Track service to clients through online assessments (cognitive, emotional, 360). Create presentations, documents, proposals, and marketing materials, including company website and social media updates, to highlight new programs and developments.

Initiated scheduling system that significantly improved calendar management.

Ascertained filing and database systems for client information.

Authenticated various administrative procedures to increase office efficiency.

DMR TRUCK, INC., Newmarket, ON 1999 – 2007

Office Manager

Composed, produced, and reviewed client correspondence, reports, and related materials. Aided accounts receivable/payable and performed credit checks and collections. Arranged and implemented healthcare policies.

Quickly promoted in first year from administrative assistant to office manager.

Corroborated office transition to a paperless office.

Achieved the aging invoices target collections for monthly bonus.

ADDITIONAL EXPERIENCE

CRAYOLA, Richmond Hill, ON

Warehouse Line Supervisor

Supervised warehouse stockers. Promoted from short-term position to line supervisor.

MDS LABORATORY, Richmond Hill, ON

Customer Service Clerk

Provided efficient and accurate information upon request and communicated effectively with all laboratory clients.

EDUCATION & CREDENTIALS

Certificate for MS Word and Excel, Seneca College, Newmarket, ON

Medical Secretarial Diploma, Ontario Business College, Sudbury, ON

Grade 12 Diploma, Ecole Secondaire Franco-Jeunesse, Sudbury, ON

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